# 049f85 Kibana Heroku Add-on infinite loop

**URL:** <https://discuss.elastic.co/t/049f85-kibana-heroku-add-on-infinite-loop/85079>\
**Category:** Kibana\
**Created:** [May 9, 2017, 12:01pm UTC](https://discuss.elastic.co/t/049f85-kibana-heroku-add-on-infinite-loop/85079 "2017-05-09T12:01:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![coderdan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/coderdan/32/18070_2.png) [@coderdan](https://discuss.elastic.co/u/coderdan)\
**Post date:** [May 9, 2017, 12:01pm UTC](https://discuss.elastic.co/t/049f85-kibana-heroku-add-on-infinite-loop/85079/1 "2017-05-09T12:01:01Z")

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Clicking the Kibana link in the ES Cloud dashboard (Heroku add-on) just results in an infinite redirect loop.

We've been using the cluster for weeks but I hadn't tried using Kibana until now.

Any idea?

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**Author:** ![weltenwort](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/weltenwort/32/53885_2.png) [@weltenwort](https://discuss.elastic.co/u/weltenwort)\
**Post date:** [May 9, 2017, 12:55pm UTC](https://discuss.elastic.co/t/049f85-kibana-heroku-add-on-infinite-loop/85079/2 "2017-05-09T12:55:36Z")

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Hi @coderdan,

when I have come across this behavior, clearing the browser cache often helped. If that does not resolve it, then there might be a problem with the communication between Kibana and the Elasticsearch cluster. In that case I would ask you to contact the Elastic Cloud support team via your so they can take a look at the status of your cluster. Elastic has recently improved its Cloud support by moving to a ticket-based system (see this [blog post](https://www.elastic.co/blog/announcing-support-for-elastic-cloud-hosted-elasticsearch-standard) for the announcement).

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [June 6, 2017, 1:00pm UTC](https://discuss.elastic.co/t/049f85-kibana-heroku-add-on-infinite-loop/85079/3 "2017-06-06T13:00:49Z")

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