# 500 Internal server error on query\_suggestion

**URL:** <https://discuss.elastic.co/t/500-internal-server-error-on-query-suggestion/269489>\
**Category:** Elastic Search\
**Tags:** elastic-app-search\
**Created:** [April 7, 2021, 2:46pm UTC](https://discuss.elastic.co/t/500-internal-server-error-on-query-suggestion/269489 "2021-04-07T14:46:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bott\_Radio\_Network](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bott_radio_network/32/86110_2.png) [@Bott\_Radio\_Network](https://discuss.elastic.co/u/Bott_Radio_Network)\
**Post date:** [April 7, 2021, 2:46pm UTC](https://discuss.elastic.co/t/500-internal-server-error-on-query-suggestion/269489/1 "2021-04-07T14:46:05Z")

</div>

Hi, some of my requests to /query\_suggestion are returning a 500 error with the following message.

```
{"errors":["Internal server error. Please check your application server logs for more details and contact Elastic support if the problem persists"]}

```

Where do I find the application server logs and find out what the issue is? Most of the suggestions requests are successful and the errors seem to be happening whenever I query suggestions for a curated search. Any ideas?

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<div class="post-metadata">

**Author:** ![ross.bell](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ross.bell/32/77559_2.png) [@ross.bell](https://discuss.elastic.co/u/ross.bell)\
**Post date:** [April 7, 2021, 4:26pm UTC](https://discuss.elastic.co/t/500-internal-server-error-on-query-suggestion/269489/2 "2021-04-07T16:26:59Z")

</div>

Hey Bott Radio Network,

Are you running self-managed or on Cloud?

For self-managed, you should find logs in the `log` directory of your Enterprise Search deploy.

If you're on Cloud, you can ship logs to a cluster through the `Logs and metrics` view in Cloud under a deployment. Alternatively, it might be easier to simply reach out to support at: [https://cloud.elastic.co/help](https://cloud.elastic.co/help).

Finally, if you suspect the problem is specific to query suggestion requests on curations, we'd be happy to take a peek at your request details if you're willing to post more details about it here.

I hope that helps!

Ross

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<div class="post-metadata">

**Author:** ![Bott\_Radio\_Network](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bott_radio_network/32/86110_2.png) [@Bott\_Radio\_Network](https://discuss.elastic.co/u/Bott_Radio_Network)\
**Post date:** [April 7, 2021, 4:34pm UTC](https://discuss.elastic.co/t/500-internal-server-error-on-query-suggestion/269489/3 "2021-04-07T16:34:05Z")

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Hi Ross, thanks for the quick reply. It's a cloud deployment and I've reached out to support.  
Thanks!

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 5, 2021, 4:34pm UTC](https://discuss.elastic.co/t/500-internal-server-error-on-query-suggestion/269489/4 "2021-05-05T16:34:28Z")

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