# \[502\] {"ok":false,"message":"Unable to connect to the server."}

**URL:** <https://discuss.elastic.co/t/502-ok-false-message-unable-to-connect-to-the-server/93078>\
**Category:** Elasticsearch\
**Created:** [July 13, 2017, 9:23pm UTC](https://discuss.elastic.co/t/502-ok-false-message-unable-to-connect-to-the-server/93078 "2017-07-13T21:23:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ticcoid](https://avatars.discourse-cdn.com/v4/letter/t/c0e974/32.png) [@ticcoid](https://discuss.elastic.co/u/ticcoid)\
**Post date:** [July 13, 2017, 9:23pm UTC](https://discuss.elastic.co/t/502-ok-false-message-unable-to-connect-to-the-server/93078/1 "2017-07-13T21:23:48Z")

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Hi there,

We faced the following issue suddenly today:

[502] {"ok":false,"message":"Unable to connect to the server."}

Cluster ID: 306618

Can someone tell me whats going on?

Thanks  
Christian

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**Author:** ![polyfractal](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/polyfractal/32/48162_2.png) [@polyfractal](https://discuss.elastic.co/u/polyfractal)\
**Post date:** [July 21, 2017, 1:52pm UTC](https://discuss.elastic.co/t/502-ok-false-message-unable-to-connect-to-the-server/93078/2 "2017-07-21T13:52:48Z")

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Elastic Cloud support has moved to a ticketing system, rather than using the forums. Please open a ticket here: [https://www.elastic.co/cloud/as-a-service/support](https://www.elastic.co/cloud/as-a-service/support) and the support engineers will get back to you soon 🙂

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 18, 2017, 1:52pm UTC](https://discuss.elastic.co/t/502-ok-false-message-unable-to-connect-to-the-server/93078/3 "2017-08-18T13:52:51Z")

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