# Acces to Elastic error "Username or password is incorrect. Please try again."

**URL:** <https://discuss.elastic.co/t/acces-to-elastic-error-username-or-password-is-incorrect-please-try-again/347963>\
**Category:** Kibana\
**Tags:** elastic-stack-security\
**Created:** [November 24, 2023, 9:25pm UTC](https://discuss.elastic.co/t/acces-to-elastic-error-username-or-password-is-incorrect-please-try-again/347963 "2023-11-24T21:25:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Antonio\_Sanchez](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/antonio_sanchez/32/128012_2.png) [@Antonio\_Sanchez](https://discuss.elastic.co/u/Antonio_Sanchez)\
**Post date:** [November 24, 2023, 9:25pm UTC](https://discuss.elastic.co/t/acces-to-elastic-error-username-or-password-is-incorrect-please-try-again/347963/1 "2023-11-24T21:25:15Z")

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Hello everyone

I start in this app(elasticsearch,logstash and kibana) on Ubuntu 20.04, I finish all the process to intaller I add a other user but when I put my new user and my password I recibet the error "Username or password is incorrect. Please try again."

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/5/0/50512428a4f68ed8e67c09e51ab5c9e1e558b5d2.png)

can you help me?

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**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\
**Post date:** [November 25, 2023, 1:44am UTC](https://discuss.elastic.co/t/acces-to-elastic-error-username-or-password-is-incorrect-please-try-again/347963/2 "2023-11-25T01:44:11Z")

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Hi @Antonio_Sanchez Welcome to the community.

Can you log in with the `elastic` user, that was provided when you installed elasticsearch?

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 23, 2023, 1:44am UTC](https://discuss.elastic.co/t/acces-to-elastic-error-username-or-password-is-incorrect-please-try-again/347963/3 "2023-12-23T01:44:29Z")

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