# Access denied error message for mail IDs

**URL:** <https://discuss.elastic.co/t/access-denied-error-message-for-mail-ids/295540>\
**Category:** Elasticsearch\
**Tags:** elastic-stack-alerting\
**Created:** [January 27, 2022, 5:34am UTC](https://discuss.elastic.co/t/access-denied-error-message-for-mail-ids/295540 "2022-01-27T05:34:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Diyatom](https://avatars.discourse-cdn.com/v4/letter/d/e47c2d/32.png) [@Diyatom](https://discuss.elastic.co/u/Diyatom)\
**Post date:** [January 27, 2022, 5:34am UTC](https://discuss.elastic.co/t/access-denied-error-message-for-mail-ids/295540/1 "2022-01-27T05:34:13Z")

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Hi Everyone,

I am trying to send a mail from a watcher alert to my personal mail iD but it gives the following error :

```auto
"type": "s_m_t_p_address_failed_exception",
              "reason": "554 5.7.1 <mypersonal@mailid>: Recipient address rejected: Access denied

```

Can someone please advise?

Thanks  
Diyatom

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<div class="post-metadata">

**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\
**Post date:** [February 8, 2022, 1:34pm UTC](https://discuss.elastic.co/t/access-denied-error-message-for-mail-ids/295540/3 "2022-02-08T13:34:17Z")

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This looks like a response from the mail server that you are using to send mails to from watcher. Maybe you are not authenticated on that mail server - make sure you can send emails via this mailserver first, and then retry with watcher.

Hope this helps as a starting point.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [March 8, 2022, 1:34pm UTC](https://discuss.elastic.co/t/access-denied-error-message-for-mail-ids/295540/4 "2022-03-08T13:34:38Z")

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