# Adding Custom plugin on Elastic Cloud **URL:** \ **Category:** Elasticsearch\ **Created:** [February 19, 2025, 9:22am UTC](https://discuss.elastic.co/t/adding-custom-plugin-on-elastic-cloud/374743 "2025-02-19T09:22:05Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jaewon\_park](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jaewon_park/32/141474_2.png) [@jaewon\_park](https://discuss.elastic.co/u/jaewon_park)\ **Post date:** [February 19, 2025, 9:22am UTC](https://discuss.elastic.co/t/adding-custom-plugin-on-elastic-cloud/374743/1 "2025-02-19T09:22:05Z")
Trying to add plugin (.zip) through the Extensions tool. But I can't choose "installable plugin". Says it is not supported by my subscription. No additional information and nothing in the documentation. I am on Enterprise subscription. Is there any way to add a custom plugin to my cluster? ![image](https://us1.discourse-cdn.com/elastic/original/3X/e/a/ea0edfee866172336685d0249f6588109810fcb9.png) Thanks in advance ---
**Author:** ![TimV](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/timv/32/13162_2.png) [@TimV](https://discuss.elastic.co/u/TimV)\ **Post date:** [February 19, 2025, 11:59am UTC](https://discuss.elastic.co/t/adding-custom-plugin-on-elastic-cloud/374743/2 "2025-02-19T11:59:44Z")
> [@jaewon\_park](#): > > I am on Enterprise subscription. Is there any way to add a custom plugin to my cluster? If you have an enterprise subscription then your best option is to open a support ticket. The most likely explanation is that the system doesn't think you have an enterprise subscription, and in order to work out why that is we would need various details from you that are better managed via an official support ticket. ---
**Author:** ![jaewon\_park](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jaewon_park/32/141474_2.png) [@jaewon\_park](https://discuss.elastic.co/u/jaewon_park)\ **Post date:** [February 20, 2025, 1:12am UTC](https://discuss.elastic.co/t/adding-custom-plugin-on-elastic-cloud/374743/3 "2025-02-20T01:12:14Z")
Well I tried submiiting a ticket but the 'technical support' option is disable for some reason. ![image](https://us1.discourse-cdn.com/elastic/original/3X/9/a/9a9554eac7a5b30aa6e73b2613962611a6fc7de8.png) ---
**Author:** ![TimV](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/timv/32/13162_2.png) [@TimV](https://discuss.elastic.co/u/TimV)\ **Post date:** [February 21, 2025, 6:09am UTC](https://discuss.elastic.co/t/adding-custom-plugin-on-elastic-cloud/374743/4 "2025-02-21T06:09:41Z")
It sounds very much like you don't have a paid subscription, or at least our system doesn't believe you have a paid subscription. How did you subscribe? ---
**Author:** ![jaewon\_park](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jaewon_park/32/141474_2.png) [@jaewon\_park](https://discuss.elastic.co/u/jaewon_park)\ **Post date:** [February 24, 2025, 5:44am UTC](https://discuss.elastic.co/t/adding-custom-plugin-on-elastic-cloud/374743/5 "2025-02-24T05:44:54Z")
![image](https://us1.discourse-cdn.com/elastic/original/3X/6/6/6603ad64b0edee88f0907c47dca6bd494503302d.png) It is very much not likely when I check my billing status. I am an admin in my organization and I'm subscribed through gcp market place. ---
**Author:** ![TimV](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/timv/32/13162_2.png) [@TimV](https://discuss.elastic.co/u/TimV)\ **Post date:** [February 24, 2025, 6:50am UTC](https://discuss.elastic.co/t/adding-custom-plugin-on-elastic-cloud/374743/6 "2025-02-24T06:50:27Z")
It sounds like you'll need to open a case by email. I can't explain why the system is simultaneously telling you that you aren't entitled to technical support and also have premium support. Try emailing `support@elastic.co` and include your deployment / organisation id