# After installing kibana 6.3 from previous 4.4.4 , service failed

**URL:** <https://discuss.elastic.co/t/after-installing-kibana-6-3-from-previous-4-4-4-service-failed/135819>\
**Category:** Kibana\
**Created:** [June 14, 2018, 2:32am UTC](https://discuss.elastic.co/t/after-installing-kibana-6-3-from-previous-4-4-4-service-failed/135819 "2018-06-14T02:32:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Pradana](https://avatars.discourse-cdn.com/v4/letter/p/e47c2d/32.png) [@Pradana](https://discuss.elastic.co/u/Pradana)\
**Post date:** [June 14, 2018, 2:32am UTC](https://discuss.elastic.co/t/after-installing-kibana-6-3-from-previous-4-4-4-service-failed/135819/1 "2018-06-14T02:32:00Z")

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Hi,

Previously, I have install kibana 4.4.2, everything is working fine. After that I am installing kibana 6.3 and by default remove 4.4.2. When try to start the service I got below message :

Failed to get properties: Access denied

When I look in journalctl -xe -u kibana, the last message is :

Jun 13 21:44:24 localhost.localdomain kibana[6550]: {"type":"response","@timestamp":"2018-06-14T01:44:24+00:00","tags":[],"pid":6550,"method":"get","statusCode":304,"req":{"url":"/plugins/kibana/settings/sections/about/barcode.svg",

What is actually the error here ?

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**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\
**Post date:** [June 14, 2018, 5:13am UTC](https://discuss.elastic.co/t/after-installing-kibana-6-3-from-previous-4-4-4-service-failed/135819/2 "2018-06-14T05:13:54Z")

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Have you upgraded Elasticsearch to version 6.3 as well?

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**Author:** ![Pradana](https://avatars.discourse-cdn.com/v4/letter/p/e47c2d/32.png) [@Pradana](https://discuss.elastic.co/u/Pradana)\
**Post date:** [June 14, 2018, 5:18am UTC](https://discuss.elastic.co/t/after-installing-kibana-6-3-from-previous-4-4-4-service-failed/135819/3 "2018-06-14T05:18:36Z")

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Yes. I have upgrade to the version 6.3.0

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**Author:** ![Pradana](https://avatars.discourse-cdn.com/v4/letter/p/e47c2d/32.png) [@Pradana](https://discuss.elastic.co/u/Pradana)\
**Post date:** [June 14, 2018, 1:25pm UTC](https://discuss.elastic.co/t/after-installing-kibana-6-3-from-previous-4-4-4-service-failed/135819/4 "2018-06-14T13:25:14Z")

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After synchronize elk ... every service is up

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 12, 2018, 1:25pm UTC](https://discuss.elastic.co/t/after-installing-kibana-6-3-from-previous-4-4-4-service-failed/135819/5 "2018-07-12T13:25:23Z")

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Closed on July 12, 2018, 1:25pm UTC

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