# Alert to Ticket

**URL:** <https://discuss.elastic.co/t/alert-to-ticket/365207>\
**Category:** Kibana\
**Created:** [August 20, 2024, 2:43pm UTC](https://discuss.elastic.co/t/alert-to-ticket/365207 "2024-08-20T14:43:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Shalinicts](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/shalinicts/32/81251_2.png) [@Shalinicts](https://discuss.elastic.co/u/Shalinicts)\
**Post date:** [August 20, 2024, 2:43pm UTC](https://discuss.elastic.co/t/alert-to-ticket/365207/1 "2024-08-20T14:43:29Z")

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Hi Team ,

We have created an alert whenever the URL is down it has to trigger and create ticket in Servicenow.  
It is working . However we need to get the description part auto filled with the URL down .

example: We have 50 URL's monitored with status up/down.  
If any one of this goes down, we need a ticket which holds the detail of URL.  
As of now, whatever we have manually typed in description is coming in ticket.  
Instead it should show the URL details and say this URL is down.

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**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\
**Post date:** [August 20, 2024, 3:41pm UTC](https://discuss.elastic.co/t/alert-to-ticket/365207/2 "2024-08-20T15:41:10Z")

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@Shalinicts

Please share what version you are on.

Please share your alert configuration?

Have you looked at the action variables [here](https://www.elastic.co/guide/en/observability/current/monitor-status-alert.html#action-variables-status)...

This is where you can put that data into the Alert Body... In fact

pretty sure it is something like `{{context.monitorURL}}`

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**Author:** ![Shalinicts](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/shalinicts/32/81251_2.png) [@Shalinicts](https://discuss.elastic.co/u/Shalinicts)\
**Post date:** [August 21, 2024, 7:34am UTC](https://discuss.elastic.co/t/alert-to-ticket/365207/3 "2024-08-21T07:34:15Z")

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Hi Stephenb ,

Something like this I have tried and getting the details in ticket.  
Yhanks for your reply.

Thankyou!