# APM empty with entries in apm-\* indexes

**URL:** <https://discuss.elastic.co/t/apm-empty-with-entries-in-apm-indexes/149420>\
**Category:** APM\
**Created:** [September 21, 2018, 9:25am UTC](https://discuss.elastic.co/t/apm-empty-with-entries-in-apm-indexes/149420 "2018-09-21T09:25:46Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![andrej\_geb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/andrej_geb/32/35743_2.png) [@andrej\_geb](https://discuss.elastic.co/u/andrej_geb)\
**Post date:** [September 21, 2018, 9:25am UTC](https://discuss.elastic.co/t/apm-empty-with-entries-in-apm-indexes/149420/1 "2018-09-21T09:25:46Z")

</div>

APM dashboard is not showing any entries (even with expanding time to last 7 days). It shows only: "Looks like you don't have any services with APM installed. Let's add some!"  
Request in APM dashboard: `http://kibana:5601/api/apm/services?start=2018-09-14T09%3A20%3A57.371Z&amp;end=2018-09-21T09%3A20%3A57.372Z` is returning an empty array and request:

`http://kibana:5601/api/apm/status/agent`

is returning just: `{"data_found":false}`

I have data in elasticsearch index:  
`GET apm-server-*/_search`

```
{
  "took": 1,
  "timed_out": false,
  "_shards": {
    "total": 10,
    "successful": 10,
    "skipped": 0,
    "failed": 0
  },
  "hits": {
    "total": 80,
    "max_score": 1,
    "hits": [
      {
        "_index": "apm-server-2018.09.20",
        "_type": "doc",
        "_id": "GDNX9mUBD-fXZyWkhXAt",
        "_score": 1,
        "_source": {
          "transaction": {
            "duration": {
              "us": 550000
            },
            "type": "HTTP",
            "id": "e260d9bb-ef9b-404c-9652-b23b3282fb71",
            "result": "200",
            "name": "GET /",
            "sampled": true
          },
          "tags": [
            "beats_input_raw_event"
          ],
          "host": {
            "name": "a8912a2fbcd9"
          },
          "beat": {
            "version": "6.4.1",
            "hostname": "a8912a2fbcd9",
            "name": "a8912a2fbcd9"
          },
          "@timestamp": "2018-09-20T09:37:34.292Z",
          "@version": "1",
          "processor": {
            "name": "transaction",
            "event": "transaction"
          },
          "context": {
            "service": {
              "agent": {
                "name": "elastic-php",
                "version": "6.3.2"
              },
              "version": "na",
              "name": "localBackend",
              "framework": {
                "name": "Laravel",
                "version": "5.1.43 (LTS)"
              },
              "language": {
                "name": "php",
                "version": "7.1.1"
              }
            },
            "system": {
              "architecture": "x86_64",
              "hostname": "d6eeaed688b8",
              "platform": "Linux",
              "ip": "176.74.57.22"
            },
            "request": {
...

```

Any idea what is misconfigured?  
Thanks

---

<div class="post-metadata">

**Author:** ![simitt](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/simitt/32/106406_2.png) [@simitt](https://discuss.elastic.co/u/simitt)\
**Post date:** [September 21, 2018, 10:02am UTC](https://discuss.elastic.co/t/apm-empty-with-entries-in-apm-indexes/149420/2 "2018-09-21T10:02:27Z")

</div>

Hi Andrej,  
which version of APM Server and Kibana are you using?  
I am not aware of issues with APM dashboards. According to the message you posted, the issue might be with the curated APM UI though. There was an issue with the UI when upgrading to version `6.4.0`. You can either apply a [fix manually](https://www.elastic.co/guide/en/apm/get-started/current/apm-release-notes.html#_breaking_changes) or upgrade to the latest release `6.4.1` where this has been fixed, see [APM release notes](https://www.elastic.co/guide/en/apm/get-started/current/apm-release-notes.html#_apm_version_6_4_1).

---

<div class="post-metadata">

**Author:** ![andrej\_geb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/andrej_geb/32/35743_2.png) [@andrej\_geb](https://discuss.elastic.co/u/andrej_geb)\
**Post date:** [September 21, 2018, 10:15am UTC](https://discuss.elastic.co/t/apm-empty-with-entries-in-apm-indexes/149420/3 "2018-09-21T10:15:11Z")

</div>

I am running: `apm-server version 6.4.1 (amd64), libbeat 6.4.1 [a0b8185430f07f99b8b549d35deecfaf5a5b4694 built 2018-09-13 21:19:09 +0000 UTC]`  
and kibana:`Version: 6.4.0`

---

<div class="post-metadata">

**Author:** ![simitt](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/simitt/32/106406_2.png) [@simitt](https://discuss.elastic.co/u/simitt)\
**Post date:** [September 21, 2018, 12:30pm UTC](https://discuss.elastic.co/t/apm-empty-with-entries-in-apm-indexes/149420/4 "2018-09-21T12:30:32Z")

</div>

In this case updating Kibana to `6.4.1` should fix the issue.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 12, 2018, 8:30am UTC](https://discuss.elastic.co/t/apm-empty-with-entries-in-apm-indexes/149420/5 "2018-10-12T08:30:44Z")

</div>

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