# APM Server transport error: intake response timeout: APM server did not respond within 10s of gzip stream finish **URL:** \ **Category:** APM\ **Tags:** nodejs, server\ **Created:** [December 15, 2023, 7:16am UTC](https://discuss.elastic.co/t/apm-server-transport-error-intake-response-timeout-apm-server-did-not-respond-within-10s-of-gzip-stream-finish/349422 "2023-12-15T07:16:59Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![khteh](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/khteh/32/147573_2.png) [@khteh](https://discuss.elastic.co/u/khteh)\ **Post date:** [December 15, 2023, 7:16am UTC](https://discuss.elastic.co/t/apm-server-transport-error-intake-response-timeout-apm-server-did-not-respond-within-10s-of-gzip-stream-finish/349422/1 "2023-12-15T07:16:59Z")
If you are asking about a problem you are experiencing, please use the following template, as it will help us help you. If you have a different problem, please delete all of this text 🙂 TIP 1: select at least one tag that further categorizes your topic. For example `server` for APM Server related questions, `java` for questions regarding the Elastic APM Java agent, or `ui` for questions about the APM App within Kibana. TIP 2: Check out the [troubleshooting guide](https://www.elastic.co/guide/en/apm/get-started/current/troubleshooting.html) first. Not only will it help you to resolve common problems faster but it also explains in more detail which information we need before we can properly help you. **Kibana version** : 8.11.3 **Elasticsearch version** : 8.11.3 **APM Server version** : 8.11.3 **APM Agent language and version** : Node.JS `4.3.0` **Browser version** : **Original install method (e.g. download page, yum, deb, from source, etc.) and version**: ECK **Fresh install or upgraded from other version?** Upgrade from `8.11.previous` **Is there anything special in your setup?** For example, are you using the Logstash or Kafka outputs? Are you using a load balancer in front of the APM Servers? Have you changed index pattern, generated custom templates, changed agent configuration etc. **Description of the problem including expected versus actual behavior. Please include screenshots (if relevant)**: I am using ECK `8.11.3` and see the following error message from APM. There is no services shown in the APM integration page in Kibana at all. ```auto [myapp-1 myapp] {"log.level":"error","@timestamp":"2023-12-15T07:06:46.066Z","log.logger":"elastic-apm-node","ecs.version":"8.10.0","message":"APM Server transport error: intake response timeout: APM server did not respond within 10s of gzip stream finish"} ``` **Steps to reproduce** : 1. 2. 3. **Errors in browser console (if relevant)**: **Provide logs and/or server output (if relevant)**: ---
**Author:** ![simitt](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/simitt/32/106406_2.png) [@simitt](https://discuss.elastic.co/u/simitt)\ **Post date:** [December 18, 2023, 10:49am UTC](https://discuss.elastic.co/t/apm-server-transport-error-intake-response-timeout-apm-server-did-not-respond-within-10s-of-gzip-stream-finish/349422/2 "2023-12-18T10:49:02Z")
Hi @khteh , do you see any errors in the APM Server logs? Could you also provide some more details regarding your setup - from which version did you upgrade and are you seeing the error for an apm app that was previously working as expected? ---
**Author:** ![khteh](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/khteh/32/147573_2.png) [@khteh](https://discuss.elastic.co/u/khteh)\ **Post date:** [December 20, 2023, 1:30pm UTC](https://discuss.elastic.co/t/apm-server-transport-error-intake-response-timeout-apm-server-did-not-respond-within-10s-of-gzip-stream-finish/349422/3 "2023-12-20T13:30:13Z")
I upgraded from 8.11.0. The error log provided is from the application which has APM agent installed. Saw the following error in APM server: [my-apm-server-9c7dd86fc-6crpz apm-server] {"log.level":"error","@timestamp":"2023-12-20T13:29:14.393Z","log.logger":"beater","log.origin":{"file.name":"beater/waitready.go","file.line":64},"message":"precondition failed: x509: certificate signed by unknown authority (possibly because of "crypto/rsa: verification error" while trying to verify candidate authority certificate "apm-http")","service.name":"apm-server","ecs.version":"1.6.0"} ---
**Author:** ![simitt](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/simitt/32/106406_2.png) [@simitt](https://discuss.elastic.co/u/simitt)\ **Post date:** [January 2, 2024, 9:43am UTC](https://discuss.elastic.co/t/apm-server-transport-error-intake-response-timeout-apm-server-did-not-respond-within-10s-of-gzip-stream-finish/349422/4 "2024-01-02T09:43:17Z")
@khteh before we start digging into this, can you confirm that the connection between the _same_ apm agent and apm-server was working successfully in `8.11.0` and that there were _no changes_ at all related to your TLS setup? ---
**Author:** ![khteh](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/khteh/32/147573_2.png) [@khteh](https://discuss.elastic.co/u/khteh)\ **Post date:** [January 4, 2024, 8:24am UTC](https://discuss.elastic.co/t/apm-server-transport-error-intake-response-timeout-apm-server-did-not-respond-within-10s-of-gzip-stream-finish/349422/5 "2024-01-04T08:24:10Z")
Yes, confirmed. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [February 1, 2024, 8:25am UTC](https://discuss.elastic.co/t/apm-server-transport-error-intake-response-timeout-apm-server-did-not-respond-within-10s-of-gzip-stream-finish/349422/6 "2024-02-01T08:25:09Z")
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