# APM - UI transactions page is emtpy
**URL:** https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106
**Category:** APM
**Tags:** java, server, ui
**Created:** [October 6, 2020, 10:40am UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106 "2020-10-06T10:40:50Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Jose\_Angel\_Morena\_Si](https://discuss.elastic.co/u/Jose_Angel_Morena_Si)
#### Post date: [October 6, 2020, 10:40am UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/1 "2020-10-06T10:40:50Z")
Hello there,
I am trying to monitor my JBOSS Java7\_80 server with APM.
I already tried to do so with the apm-server versions 7.9, 7.8, 7.7 and 7.6. Regarding the java attached agent, I have only used the version 1.17.
I cannot use the version 1.18 of the agent because it crashes the JVM due to a bug which has not been fixed. More information: [JVM Crash with APM](https://discuss.elastic.co/t/jvm-crash-with-apm/250712/13)
The problem is that even though the apm-server and apm-agent seem to establish a connection successfully, **the transaction page of the APM view is empty**.
Information:
**Kibana version** : 7.9.0
**Elasticsearch version** : 7.9.2
**APM Server version** : 7.9.2
**APM Agent language and version** : Java 7\_80
**Browser version** : Google Chrome 80.0.3987.149
**Fresh install or upgraded from other version?** Fresh install
**Is there anything special in your setup?** The communication between the agent and the APM server is plain within an internal network. The problem is the agent won't attach to the Java VM, so it has nothing to do with a communication issue with APM server.
The apm-server configuration is the following:
```auto
[root@SRVHIDS1 ~]# cat /etc/apm-server/apm-server.yml | grep -v '#' | sed -r '/^\s*$/d'
apm-server:
host: "192.168.250.114:8200"
setup.kibana.host: "192.168.250.114:5601"
setup.dashboards.enabled: true
logging.level: info
logging.to_files: false
ssl:
enabled: false
kibana:
enabled: true
host: "192.168.250.114:5601"
output.elasticsearch:
hosts: ["192.168.250.114:9200"]
```
Is it a compatibility issue? What would you say?
Thanks in advance!
---
### Author:  [@sqren](https://discuss.elastic.co/u/sqren)
#### Post date: [October 7, 2020, 1:46pm UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/2 "2020-10-07T13:46:48Z")
Hi there,
That sounds odd. This should only happen if no transactions exist for the given service. You can try running the following query in Kibana Dev Tools to verify whether you have transactions or not:
```auto
GET apm-*/_search
{
"query": {
"bool": {
"filter": [
{
"term": {
"service.name": "comerzzia-pre"
}
},
{
"range": {
"@timestamp": {
"gte": "2020-10-01T00:00:00",
"lte": "2020-10-10T00:00:00",
}
}
},
{
"terms": {
"processor.event": [
"transaction"
]
}
}
]
}
}
}
```
---
### Author:  [@Jose\_Angel\_Morena\_Si](https://discuss.elastic.co/u/Jose_Angel_Morena_Si)
#### Post date: [October 7, 2020, 2:07pm UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/3 "2020-10-07T14:07:39Z")
Hello, I have tried the API query you sent, you will find the result in the following pastebin link: [https://pastebin.com/d3K45PCW](https://pastebin.com/d3K45PCW)
Do you see any problem?
Thanks in advance,
---
### Author:  [@sqren](https://discuss.elastic.co/u/sqren)
#### Post date: [October 8, 2020, 10:46am UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/4 "2020-10-08T10:46:54Z")
Okay, that's interesting. What is the response from this endpoint?
`/api/apm/services/comerzzia-pre/agent_name?start=2020-10-01T00%3A00%3A00.000Z&end=2020-10-10T00%3A00%3A00.000Z`
---
### Author:  [@sqren](https://discuss.elastic.co/u/sqren)
#### Post date: [October 8, 2020, 10:49am UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/5 "2020-10-08T10:49:30Z")
Btw. can you try expanding the time range in the UI to "Last 30 days" to see if there's data in the past. Could be that ingestion has stopped.
---
### Author:  [@Jose\_Angel\_Morena\_Si](https://discuss.elastic.co/u/Jose_Angel_Morena_Si)
#### Post date: [October 8, 2020, 10:59am UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/6 "2020-10-08T10:59:30Z")
Hello,
After querying the apm-server the result was a 404 http error:
```auto
[root@SRVHIDS1 ~]# curl "http://192.168.250.114:8200/api/apm/services/comerzzia-pre/agent_name?start=2020-10-01T00%3A00%3A00.000Z&end=2020-10-10T00%3A00%3A00.000Z" -vvv
* About to connect() to 192.168.250.114 port 8200 (#0)
* Trying 192.168.250.114...
* Connected to 192.168.250.114 (192.168.250.114) port 8200 (#0)
> GET /api/apm/services/comerzzia-pre/agent_name?start=2020-10-01T00%3A00%3A00.000Z&end=2020-10-10T00%3A00%3A00.000Z HTTP/1.1
> User-Agent: curl/7.29.0
> Host: 192.168.250.114:8200
> Accept: */*
>
< HTTP/1.1 404 Not Found
< Content-Type: application/json
< X-Content-Type-Options: nosniff
< Date: Thu, 08 Oct 2020 10:54:02 GMT
< Content-Length: 36
<
{
"error": "404 page not found"
}
* Connection #0 to host 192.168.250.114 left intact
```
When I expand the range time I can see the data of the agent 1.18. Still, the apm java agent does not seem to report anything interesting. Do you think the issue could be related to compatibility version problem?
---
### Author:  [@sqren](https://discuss.elastic.co/u/sqren)
#### Post date: [October 9, 2020, 8:38pm UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/7 "2020-10-09T20:38:18Z")
> After querying the apm-server the result was a 404 http error:
Oh, sorry, I should have made it clear that it is an API in kibana. So more something like:
```auto
http://localhos:5601/api/apm/services/comerzzia-pre/agent_name?start=2020-10-01T00%3A00%3A00.000Z&end=2020-10-10T00%3A00%3A00.000Z
```
---
### Author:  [@sqren](https://discuss.elastic.co/u/sqren)
#### Post date: [October 9, 2020, 8:39pm UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/8 "2020-10-09T20:39:11Z")
> [@Jose\_Angel\_Morena\_Si](#):
>
> When I expand the range time I can see the data of the agent 1.18. Still, the apm java agent does not seem to report anything interesting.
Okay, so you've actually started seeing data in the ui? What do you mean it's not interesting? Can you share a screenshot of it?
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [October 30, 2020, 4:39pm UTC](https://discuss.elastic.co/t/apm-ui-transactions-page-is-emtpy/251106/9 "2020-10-30T16:39:17Z")
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