# Are you getting 403's when downloading? Please read here first **URL:** \ **Category:** Meta Elastic\ **Created:** [June 16, 2022, 4:54am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340 "2022-06-16T04:54:50Z")\ **Posts on this page:** 20\ **Page:** 10
**Author:** ![qwerty1q2w](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/qwerty1q2w/32/125503_2.png) [@qwerty1q2w](https://discuss.elastic.co/u/qwerty1q2w)\ **Post date:** [October 12, 2023, 2:26pm UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/194 "2023-10-12T14:26:04Z")
Hello! I'm not gonna do this nonsense and text my ip addresses here. It's better to change the solution than to break the internet with elastic. Sorry but it's true. vector - ok. It works fluentd - ok. It works nxlog - ok. It works fluentbit - ok. It works Elastic - NO ---
**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\ **Post date:** [October 12, 2023, 3:30pm UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/195 "2023-10-12T15:30:59Z")
@qwerty1q2w As stated in the first post you can DM your IP. You can DM your IP to @carly.richmond, and she can take a look. We appreciate your patience... ---
**Author:** ![qwerty1q2w](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/qwerty1q2w/32/125503_2.png) [@qwerty1q2w](https://discuss.elastic.co/u/qwerty1q2w)\ **Post date:** [October 12, 2023, 3:51pm UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/196 "2023-10-12T15:51:27Z")
Thank you! I decided to go with another solution that accessible from the internet. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 13, 2023, 6:57am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/197 "2023-10-13T06:57:48Z")
Thanks for flagging! I've raised a ticket and will come back with an update as soon as I can. ---
**Author:** ![adertisnoc](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@adertisnoc](https://discuss.elastic.co/u/adertisnoc)\ **Post date:** [October 17, 2023, 6:46am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/198 "2023-10-17T06:46:22Z")
Hey Mark, We are also blocked, could you please allow our network? ```auto $ curl ipinfo.io { "ip": "178.238.213.249", "hostname": "249.213.238.178.reverse.capitris.hu", "city": "Budapest", "region": "Budapest", "country": "HU", "loc": "47.4984,19.0404", "org": "AS49795 ADERTIS Kft.", "postal": "1188", "timezone": "Europe/Budapest", "readme": "https://ipinfo.io/missingauth" ``` Our network range is: 178.238.213.0/24 Thanks. Cheers, Zoltan ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 17, 2023, 9:40am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/199 "2023-10-17T09:40:57Z")
Thanks for flagging. Ticket raised. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 24, 2023, 4:50pm UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/200 "2023-10-24T16:50:21Z")
@adertisnoc I've had confirmation your IP has been added to the allowlist. I would recommend giving some time to propagate, but if you're still having issues in a couple of days just let us know. ---
**Author:** ![dimetrius](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@dimetrius](https://discuss.elastic.co/u/dimetrius)\ **Post date:** [October 26, 2023, 11:02am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/201 "2023-10-26T11:02:35Z")
Hello, Carly, any update? ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 26, 2023, 11:56am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/202 "2023-10-26T11:56:42Z")
Thanks for the nudge @dimetrius. The team checked those ranges and it looks like they are owned by a server hosting company that provides services to a sanctioned country. Therefore they have confirmed that those ranges are not to be unblocked. Hope that update helps. ---
**Author:** ![oli.girling](https://avatars.discourse-cdn.com/v4/letter/o/ebca7d/32.png) [@oli.girling](https://discuss.elastic.co/u/oli.girling)\ **Post date:** [October 27, 2023, 8:27am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/203 "2023-10-27T08:27:38Z")
Any update? ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 27, 2023, 9:22am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/204 "2023-10-27T09:22:34Z")
Looks like the IP for Zurich has been added to the allowlist @oli.girling. Let us know if you're still having issues! ---
**Author:** ![mvkfg](https://avatars.discourse-cdn.com/v4/letter/m/bbe5ce/32.png) [@mvkfg](https://discuss.elastic.co/u/mvkfg)\ **Post date:** [October 29, 2023, 5:14pm UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/205 "2023-10-29T17:14:26Z")
Hello, our server in Germany is getting 403 errors. ```auto "ip": "45.138.51.232", "city": "Frankfurt am Main", "region": "Hesse", "country": "DE", "loc": "50.1112,8.6831", "org": "AS213250 Dominic Scholz trading as ITP-Solutions GmbH & Co. KG", "postal": "60311", "timezone": "Europe/Berlin", "readme": "https://ipinfo.io/missingauth" } Alternately, our IPv6 address is 2a01:367:c204::17:184 ``` ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 30, 2023, 10:38am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/206 "2023-10-30T10:38:54Z")
Issue raised @mvkfg. I'll report back when I have any update. ---
**Author:** ![PeLbmaN](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/pelbman/32/122997_2.png) [@PeLbmaN](https://discuss.elastic.co/u/PeLbmaN)\ **Post date:** [October 31, 2023, 11:30am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/207 "2023-10-31T11:30:34Z")
```auto { "ip": "45.136.198.164", "city": "Sofia", "region": "Sofia-Capital", "country": "BG", "loc": "42.6975,23.3241", "org": "AS9009 M247 Europe SRL", "postal": "1000", "timezone": "Europe/Sofia", "readme": "https://ipinfo.io/missingauth" } ``` ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 31, 2023, 11:33am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/208 "2023-10-31T11:33:08Z")
Ticket raised @PeLbmaN. I'll keep you updated. ---
**Author:** ![mvkfg](https://avatars.discourse-cdn.com/v4/letter/m/bbe5ce/32.png) [@mvkfg](https://discuss.elastic.co/u/mvkfg)\ **Post date:** [November 5, 2023, 2:24am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/209 "2023-11-05T02:24:28Z")
Any update please? We would love to get this project off the ground as soon as we can. ---
**Author:** ![Clmsvie](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@Clmsvie](https://discuss.elastic.co/u/Clmsvie)\ **Post date:** [November 5, 2023, 6:28pm UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/210 "2023-11-05T18:28:10Z")
Any reason why this is happening? I am a bit shocked as Elastic if known to be the gold standard in it's field. Meanwhile, could I please ask to unblock the following server? ```auto { "ip": "45.148.29.224", "city": "Tuusula", "region": "Uusimaa", "country": "FI", "loc": "60.3540,24.9794", "org": "AS24940 Hetzner Online GmbH", "postal": "04360", "timezone": "Europe/Helsinki", "readme": "https://ipinfo.io/missingauth" } PIv6: 2a06:1301:4050:45:148:29:224:0 ``` thanks! ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [November 6, 2023, 9:44am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/211 "2023-11-06T09:44:58Z")
Hi @mvkfg, Thanks for following up. I've given a nudge this morning to see what the state of the issue is. I'll come back as soon as I can! ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [November 6, 2023, 9:51am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/212 "2023-11-06T09:51:36Z")
Hi @Clmsvie, Thanks for sharing your IP details. I've raised a new request for you today and will report back when I have an update. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [November 9, 2023, 10:09am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/214 "2023-11-09T10:09:11Z")
Thanks for flagging @rwxsu. I've raised the request to unblock this IP and I'll confirm when I receive word is has been actioned. Hope that helps! [Previous page](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340.md?page=9) [Next page](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340.md?page=11)