# Are you getting 403's when downloading? Please read here first **URL:** \ **Category:** Meta Elastic\ **Created:** [June 16, 2022, 4:54am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340 "2022-06-16T04:54:50Z")\ **Posts on this page:** 1\ **Showing post:** 349
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [April 22, 2024, 4:03pm UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/349 "2024-04-22T16:03:48Z")
Hi @RuthGl, I see your IP belongs to ASN [AS24940](https://ipinfo.io/AS24940) which I've had word from the team previously is already allowed. It looks like something else is potentially blocking traffic here. There is a known issue [covered in the topic thread update](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340) where customers using OVH in some regions, particularly Canada, have been blocked despite being allowed by our rules. Can you check if you have IPv6 enabled? I'm aware it doesn't look like you are using OVH. Alternatively please send details of the artefact you are accessing or command you are trying to run along with a trace [similar to this post](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/260). Hope that helps! --- _[View the full topic](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340)._