# Are you getting 403's when downloading? Please read here first **URL:** \ **Category:** Meta Elastic\ **Created:** [June 16, 2022, 4:54am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340 "2022-06-16T04:54:50Z")\ **Posts on this page:** 1\ **Showing post:** 400
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [May 16, 2024, 8:22am UTC](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/400 "2024-05-16T08:22:39Z")
Hi @Dzianis_Malets, Welcome! Thanks for raising your issue. I see your IP is part of AS24940, which I've received word from the team before that it is already allowed. Can you check that you meet the Hertzner prerequisites for Elasticsearch as covered [here](https://docs.hetzner.com/konsoleh/server-management/faq/installation-of-common-software/#elasticsearch) in their support documentation? If you have been granted `hos-dev` by their support already please send me the tracing details [as per this post](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/260). Hope that helps! --- _[View the full topic](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340)._