# Can I create a ServiceNow ticket from Watcher

**URL:** <https://discuss.elastic.co/t/can-i-create-a-servicenow-ticket-from-watcher/124243>\
**Category:** Elasticsearch\
**Tags:** elastic-stack-alerting\
**Created:** [March 16, 2018, 9:17am UTC](https://discuss.elastic.co/t/can-i-create-a-servicenow-ticket-from-watcher/124243 "2018-03-16T09:17:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Umer\_Munir](https://avatars.discourse-cdn.com/v4/letter/u/77aa72/32.png) [@Umer\_Munir](https://discuss.elastic.co/u/Umer_Munir)\
**Post date:** [March 16, 2018, 9:17am UTC](https://discuss.elastic.co/t/can-i-create-a-servicenow-ticket-from-watcher/124243/1 "2018-03-16T09:17:04Z")

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Hi,

Can I create a ServiceNow ticket from Watcher?

Regards,  
Umer

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**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\
**Post date:** [March 16, 2018, 5:31pm UTC](https://discuss.elastic.co/t/can-i-create-a-servicenow-ticket-from-watcher/124243/2 "2018-03-16T17:31:52Z")

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Can you elaborate your use case more further. Do you want Watcher to be integrated inside of Service Now or vice versa ? Plz elaborate further.

However, I wanted to let you know that once you have installed watcher, you can use its Email action to send email notifications.

[https://www.elastic.co/guide/en/x-pack/current/actions-email.html](https://www.elastic.co/guide/en/x-pack/current/actions-email.html)

Thanks  
Rashmi

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<div class="post-metadata">

**Author:** ![Umer\_Munir](https://avatars.discourse-cdn.com/v4/letter/u/77aa72/32.png) [@Umer\_Munir](https://discuss.elastic.co/u/Umer_Munir)\
**Post date:** [March 17, 2018, 1:31pm UTC](https://discuss.elastic.co/t/can-i-create-a-servicenow-ticket-from-watcher/124243/3 "2018-03-17T13:31:39Z")

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Hi Rashmi,

I am using X Pack for anomaly detection in logs so I want to create a service now ticket whenever an anomaly is detected, so I was wondering if I can use watcher for that.

Regards,  
Umer

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**Author:** ![richcollier](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/richcollier/32/115035_2.png) [@richcollier](https://discuss.elastic.co/u/richcollier)\
**Post date:** [March 17, 2018, 3:20pm UTC](https://discuss.elastic.co/t/can-i-create-a-servicenow-ticket-from-watcher/124243/4 "2018-03-17T15:20:15Z")

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Watcher has [a webhook action](https://www.elastic.co/guide/en/x-pack/current/actions-webhook.html), so you could post information to ServiceNow via a webhook.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 14, 2018, 3:20pm UTC](https://discuss.elastic.co/t/can-i-create-a-servicenow-ticket-from-watcher/124243/5 "2018-04-14T15:20:34Z")

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