# Can I get refund by a mistake in the Elastic Cloud Platform? **URL:** \ **Category:** Elasticsearch\ **Created:** [August 2, 2024, 8:40pm UTC](https://discuss.elastic.co/t/can-i-get-refund-by-a-mistake-in-the-elastic-cloud-platform/364292 "2024-08-02T20:40:56Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Luis\_Felipe\_Antunes](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/luis_felipe_antunes/32/136490_2.png) [@Luis\_Felipe\_Antunes](https://discuss.elastic.co/u/Luis_Felipe_Antunes)\ **Post date:** [August 2, 2024, 8:40pm UTC](https://discuss.elastic.co/t/can-i-get-refund-by-a-mistake-in-the-elastic-cloud-platform/364292/1 "2024-08-02T20:40:56Z")
Hey everyone, I'm looking for some help with a billing issue on Elastic Cloud. I received an email notification that my credit card was charged $407.23, but I didn't mean to incur any costs. I was just exploring the platform to test a RAG system for my company, and thought the project was serverless. I haven't used any services since creating the account. When I tried to open a case for a refund, I got an email saying: > _"The Elastic Cloud - [luis.felipe.venezian@gmail.com](mailto:luis.felipe.venezian@gmail.com) subscription expired on 7/19/2024 and therefore your case has been Suspended. No work will be performed until the subscription is renewed. Please contact your Elastic sales rep EBS Integration ([ebs-integrations-user@elastic.co](mailto:ebs-integrations-user@elastic.co))."_ Has anyone else experienced this, or does anyone know how I can resolve it? I'd appreciate any advice on how to get my case reopened or how to contact Elastic for a refund. Thanks in advance! ---
**Author:** ![TimV](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/timv/32/13162_2.png) [@TimV](https://discuss.elastic.co/u/TimV)\ **Post date:** [August 5, 2024, 3:13am UTC](https://discuss.elastic.co/t/can-i-get-refund-by-a-mistake-in-the-elastic-cloud-platform/364292/2 "2024-08-05T03:13:49Z")
How did you open the support case? If you go to [https://support.elastic.co/](https://support.elastic.co/) you can open a billing case, which I _think_ will work even if your subscription has ended (but I may be mistaken - it's not an area I work on). ---
**Author:** ![Luis\_Felipe\_Antunes](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/luis_felipe_antunes/32/136490_2.png) [@Luis\_Felipe\_Antunes](https://discuss.elastic.co/u/Luis_Felipe_Antunes)\ **Post date:** [August 5, 2024, 4:45pm UTC](https://discuss.elastic.co/t/can-i-get-refund-by-a-mistake-in-the-elastic-cloud-platform/364292/3 "2024-08-05T16:45:11Z")
Tried again @TimV but it goes to suspended status the same way. ---
**Author:** ![ropc](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ropc/32/47022_2.png) [@ropc](https://discuss.elastic.co/u/ropc)\ **Post date:** [August 6, 2024, 7:06am UTC](https://discuss.elastic.co/t/can-i-get-refund-by-a-mistake-in-the-elastic-cloud-platform/364292/4 "2024-08-06T07:06:14Z")
Hi @Luis_Felipe_Antunes - Our Customer Service Representative Team is now taking care of your case. Please follow-up with Kate if there are any concerns. Thank you 🙏 ---
**Author:** ![Luis\_Felipe\_Antunes](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/luis_felipe_antunes/32/136490_2.png) [@Luis\_Felipe\_Antunes](https://discuss.elastic.co/u/Luis_Felipe_Antunes)\ **Post date:** [August 6, 2024, 4:25pm UTC](https://discuss.elastic.co/t/can-i-get-refund-by-a-mistake-in-the-elastic-cloud-platform/364292/5 "2024-08-06T16:25:35Z")
Hi @ropc, Yes, I believe everything will be resolved soon. Thank you! 🙏