# Can I open a case about logstash in elastic support?

**URL:** https://discuss.elastic.co/t/can-i-open-a-case-about-logstash-in-elastic-support/299399
**Category:** Meta Elastic
**Created:** [March 11, 2022, 5:44am UTC](https://discuss.elastic.co/t/can-i-open-a-case-about-logstash-in-elastic-support/299399 "2022-03-11T05:44:42Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![ElasticLiver](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/elasticliver/32/64869_2.png) [@ElasticLiver](https://discuss.elastic.co/u/ElasticLiver)
#### Post date: [March 11, 2022, 5:44am UTC](https://discuss.elastic.co/t/can-i-open-a-case-about-logstash-in-elastic-support/299399/1 "2022-03-11T05:44:42Z")

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Hi, our enterprise has 5 different platinium subscriptions, and whe are having a problem with logstash, it is posible to open a case? or the support its only for Elasticsearch?

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### Author: ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)
#### Post date: [March 11, 2022, 7:55am UTC](https://discuss.elastic.co/t/can-i-open-a-case-about-logstash-in-elastic-support/299399/2 "2022-03-11T07:55:13Z")

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The support is about the whole stack AFAIK.

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### Author: ![sholzhauer](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/sholzhauer/32/110282_2.png) [@sholzhauer](https://discuss.elastic.co/u/sholzhauer)
#### Post date: [March 11, 2022, 8:06am UTC](https://discuss.elastic.co/t/can-i-open-a-case-about-logstash-in-elastic-support/299399/3 "2022-03-11T08:06:16Z")

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Absolutely this is possible, depending on where your it is you need support within logstash  
they can provide a level of help. (for example a community plugin might be best effort where as 100% elastic stuff is 100% supported)

I do believe logstash is only under "self managed" as it is not part of the cloud but you can then select the correct option:  
 ![image](https://us1.discourse-cdn.com/elastic/original/3X/b/8/b81ac0859d0afa9ff89ff4a53c0bdf23e9d398f4.png)

Goodluck

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### Author: ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)
#### Post date: [April 8, 2022, 8:06am UTC](https://discuss.elastic.co/t/can-i-open-a-case-about-logstash-in-elastic-support/299399/4 "2022-04-08T08:06:24Z")

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