# Cannot access Kibana with an active X-Pack license
**URL:** https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338
**Category:** Kibana
**Created:** [December 12, 2017, 12:52pm UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338 "2017-12-12T12:52:36Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@ggdagg](https://discuss.elastic.co/u/ggdagg)
#### Post date: [December 12, 2017, 12:52pm UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338/1 "2017-12-12T12:52:36Z")
Hi all,
I have the issue where when I try to connect to Kibana, I have the following error:
"Login is currently disabled because the license could not be determined. Please check that Elasticsearch has the X-Pack plugin installed and is reachable, then refresh this page."
I checked the license with the following command and it looks like to be correct for me:
> $ curl -XGET -u elastic:mypassword '[http://localhost:9200/\_xpack/license](http://localhost:9200/_xpack/license)'
> {
> "license" : {
> "status" : "active",
> "uid" : "b8f7adb0-be7f-44a5-8f5b-3a2abb11b2bc",
> "type" : "basic",
> "issue\_date" : "2017-11-16T00:00:00.000Z",
> "issue\_date\_in\_millis" : 1510790400000,
> "expiry\_date" : "2018-11-16T23:59:59.999Z",
> "expiry\_date\_in\_millis" : 1542412799999,
> "max\_nodes" : 100,
> "issued\_to" : "LM",
> "issuer" : "Web Form",
> "start\_date\_in\_millis" : 1510790400000
> }
> }
I restarted the entire stack but without any success.
Here the information:
- Elasticsearch: 5.6.3
- X-pack installed
> $ /usr/share/elasticsearch/bin/elasticsearch-plugin list
> ingest-geoip
> x-pack
- Kibana: 5.6.3
Do you have any idea how I could find where this problem comes from?
Thank you
---
### Author:  [@ikakavas](https://discuss.elastic.co/u/ikakavas)
#### Post date: [December 12, 2017, 1:13pm UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338/2 "2017-12-12T13:13:53Z")
Hi,
It could be that Kibana can't communicate with Elasticsearch. Can you share your Kibana logs with us? Also, please run
> /usr/share/kibana/bin/kibana-plugin list
to verify that X-Pack is installed for Kibana too.
---
### Author:  [@ggdagg](https://discuss.elastic.co/u/ggdagg)
#### Post date: [December 12, 2017, 2:12pm UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338/3 "2017-12-12T14:12:32Z")
> [@ikakavas](#):
>
> /usr/share/kibana/bin/kibana-plugin list
Thank you for your help.
I ran this command. Below is the result.
> $/usr/share/kibana/bin/kibana-plugin list
> x-pack@5.6.3
---
### Author:  [@ggdagg](https://discuss.elastic.co/u/ggdagg)
#### Post date: [December 12, 2017, 2:13pm UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338/4 "2017-12-12T14:13:01Z")
Here are the logs when I start Kibana:
> Dec 12 14:05:19 elastic systemd: Stopping Kibana...
> Dec 12 14:05:19 elastic systemd: Started Kibana.
> Dec 12 14:05:19 elastic systemd: Starting Kibana...
> Dec 12 14:05:23 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:23Z","tags":["status","plugin:kibana@5.6.3","info"],"pid":11325,"state":"green","message":"Status changed from uninitialized to green - Ready","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:23 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:23Z","tags":["status","plugin:elasticsearch@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:23 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:23Z","tags":["status","plugin:xpack\_main@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:23 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:23Z","tags":["status","plugin:graph@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:23 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:23Z","tags":["status","plugin:monitoring@5.6.3","info"],"pid":11325,"state":"green","message":"Status changed from uninitialized to green - Ready","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["reporting","warning"],"pid":11325,"message":"Generating a random key for xpack.reporting.encryptionKey. To prevent pending reports from failing on restart, please set xpack.reporting.encryptionKey in kibana.yml"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:reporting@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:security@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["security","warning"],"pid":11325,"message":"Generating a random key for xpack.security.encryptionKey. To prevent sessions from being invalidated on restart, please set xpack.security.encryptionKey in kibana.yml"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["security","warning"],"pid":11325,"message":"Session cookies will be transmitted over insecure connections. This is not recommended."}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:searchprofiler@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:ml@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:tilemap@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:watcher@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:grokdebugger@5.6.3","info"],"pid":11325,"state":"green","message":"Status changed from uninitialized to green - Ready","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:upgrade@5.6.3","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Waiting for Elasticsearch","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:console@5.6.3","info"],"pid":11325,"state":"green","message":"Status changed from uninitialized to green - Ready","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:metrics@5.6.3","info"],"pid":11325,"state":"green","message":"Status changed from uninitialized to green - Ready","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","plugin:timelion@5.6.3","info"],"pid":11325,"state":"green","message":"Status changed from uninitialized to green - Ready","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["listening","info"],"pid":11325,"message":"Server running at [http://localhost:5601](http://localhost:5601)"}
> Dec 12 14:05:24 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:24Z","tags":["status","ui settings","info"],"pid":11325,"state":"yellow","message":"Status changed from uninitialized to yellow - Elasticsearch plugin is yellow","prevState":"uninitialized","prevMsg":"uninitialized"}
> Dec 12 14:05:27 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:27Z","tags":["status","plugin:ml@5.6.3","error"],"pid":11325,"state":"red","message":"Status changed from yellow to red - Request Timeout after 3000ms","prevState":"yellow","prevMsg":"Waiting for Elasticsearch"}
> Dec 12 14:05:27 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:27Z","tags":["status","plugin:elasticsearch@5.6.3","info"],"pid":11325,"state":"green","message":"Status changed from yellow to green - Kibana index ready","prevState":"yellow","prevMsg":"Waiting for Elasticsearch"}
> Dec 12 14:05:27 elastic kibana: {"type":"log","@timestamp":"2017-12-12T14:05:27Z","tags":["status","ui settings","info"],"pid":11325,"state":"green","message":"Status changed from yellow to green - Ready","prevState":"yellow","prevMsg":"Elasticsearch plugin is yell
---
### Author:  [@ikakavas](https://discuss.elastic.co/u/ikakavas)
#### Post date: [December 13, 2017, 9:27am UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338/5 "2017-12-13T09:27:06Z")
Sorry but I just noticed that you are using a Basic License. Can it be that you were using a trial x-pack license and recently moved to basic ( and that's when you started encountering this issue ) ?
As you can [see](https://www.elastic.co/subscriptions), the Basic License doesn't include Security.
You can [disable security](https://www.elastic.co/guide/en/elasticsearch/reference/6.0/security-settings.html#general-security-settings) by setting
> xpack.security.enabled: false
in your elasticsearch.yml and kibana.yml files.
---
### Author:  [@ggdagg](https://discuss.elastic.co/u/ggdagg)
#### Post date: [December 13, 2017, 11:21am UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338/6 "2017-12-13T11:21:57Z")
Thanks for you help again.
Strangely, I waited some time and then I was able to access to Kikana as before. I don't really understand why and how but at least I have access.
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [January 10, 2018, 11:22am UTC](https://discuss.elastic.co/t/cannot-access-kibana-with-an-active-x-pack-license/111338/7 "2018-01-10T11:22:22Z")
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