# Cannot access management console for any of our deployments

**URL:** <https://discuss.elastic.co/t/cannot-access-management-console-for-any-of-our-deployments/339360>\
**Category:** Elastic Cloud on Kubernetes (ECK)\
**Created:** [July 26, 2023, 11:53pm UTC](https://discuss.elastic.co/t/cannot-access-management-console-for-any-of-our-deployments/339360 "2023-07-26T23:53:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Tommy\_Romano](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tommy_romano/32/122336_2.png) [@Tommy\_Romano](https://discuss.elastic.co/u/Tommy_Romano)\
**Post date:** [July 26, 2023, 11:53pm UTC](https://discuss.elastic.co/t/cannot-access-management-console-for-any-of-our-deployments/339360/1 "2023-07-26T23:53:54Z")

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We are using Elastic Cloud on GCP and we cannot access the management console for any of our deployments. Each one results in a "connection reset" error in the web browser. Additionally, our terraform runner cannot access the management APIs.

Is there something going on?

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**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\
**Post date:** [July 27, 2023, 5:15am UTC](https://discuss.elastic.co/t/cannot-access-management-console-for-any-of-our-deployments/339360/2 "2023-07-27T05:15:37Z")

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Hi @Tommy_Romano Welcome to the community and thanks for using Elastic Cloud

I do not see any issues / incident logs for today on Elastic Cloud.

`https://cloud-status.elastic.co/`

Are you are saying you can not access

`https://cloud.elastic.co`

If you can you should open a support ticket if the issue is accessing individual deployments

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**Author:** ![Tommy\_Romano](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tommy_romano/32/122336_2.png) [@Tommy\_Romano](https://discuss.elastic.co/u/Tommy_Romano)\
**Post date:** [July 27, 2023, 4:08pm UTC](https://discuss.elastic.co/t/cannot-access-management-console-for-any-of-our-deployments/339360/3 "2023-07-27T16:08:17Z")

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We do not have a support tier, so we are unable to open a ticket.

To be specific, we saw the following issues:

- We got `context deadline exceeded` errors when querying `https://api.elastic-cloud.com/api/v1/deployments/{deployment_id}`
- We could access [https://cloud.elastic.co](https://cloud.elastic.co), but if we clicked on "Manage" on any of the deployments, the linked console would never load.
- We could not access the Kibana dashboard by clicking on the deployment name - it would immediately result in a "connection reset" error

All these issues seem to have resolved on their own (we didn't do anything except wait), but we had these errors across all 3 of our deployments for around 20-30 minutes

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 24, 2023, 4:08pm UTC](https://discuss.elastic.co/t/cannot-access-management-console-for-any-of-our-deployments/339360/4 "2023-08-24T16:08:48Z")

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