# Cannot connect to Strigo

**URL:** <https://discuss.elastic.co/t/cannot-connect-to-strigo/263891>\
**Category:** Elastic Training\
**Created:** [February 10, 2021, 3:41pm UTC](https://discuss.elastic.co/t/cannot-connect-to-strigo/263891 "2021-02-10T15:41:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hermlam](https://avatars.discourse-cdn.com/v4/letter/h/8797f3/32.png) [@hermlam](https://discuss.elastic.co/u/hermlam)\
**Post date:** [February 10, 2021, 3:41pm UTC](https://discuss.elastic.co/t/cannot-connect-to-strigo/263891/1 "2021-02-10T15:41:23Z")

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Hi, am trying to start course 'Data analysis with Kibana', but while setting up the lab I get:

Unfortunately, we cannot connect you to this training environment.

This could happen if you signed-in to Strigo with a different address than the one you enrolled to the course with, or if there was a technical problem with registering you to this environment.

If [herman@lamboo.com](mailto:herman@lamboo.com) is the address you used to enroll to the course, please contact your course provider, as they can best help you resolve this issue.

If not, please [sign in with the correct address.](https://app.strigo.io/training/ondemand/nSWuMZ9ojsbgmchhe#)

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**Author:** ![tamara](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tamara/32/47095_2.png) [@tamara](https://discuss.elastic.co/u/tamara)\
**Post date:** [February 10, 2021, 4:01pm UTC](https://discuss.elastic.co/t/cannot-connect-to-strigo/263891/2 "2021-02-10T16:01:59Z")

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Hi hermlam,

It can take some time after you start a course to synchronize with Strigo. If after some time, you still face the same issue, please send an email to [training@elastic.co](mailto:training@elastic.co) .

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [March 12, 2021, 4:02pm UTC](https://discuss.elastic.co/t/cannot-connect-to-strigo/263891/3 "2021-03-12T16:02:30Z")

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