# Cannot download csv file from kibana dashboard **URL:** \ **Category:** Kibana\ **Created:** [June 8, 2021, 6:07pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336 "2021-06-08T18:07:15Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Moni\_Kherajani](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/moni_kherajani/32/81203_2.png) [@Moni\_Kherajani](https://discuss.elastic.co/u/Moni_Kherajani)\ **Post date:** [June 8, 2021, 6:07pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/1 "2021-06-08T18:07:15Z")
I use 7.8.0 version and while downloading csv report from kibana dashboard it says cannot download your report at this moment. I have the proper user and user roles. Any reason!!? ---
**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\ **Post date:** [June 8, 2021, 7:49pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/2 "2021-06-08T19:49:33Z")
What do the logs say ? Can you share more details- Kibana logs, screenshot, browser console errors , stack version etc. More information would be helpful Thanks Rashmi ---
**Author:** ![Moni\_Kherajani](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/moni_kherajani/32/81203_2.png) [@Moni\_Kherajani](https://discuss.elastic.co/u/Moni_Kherajani)\ **Post date:** [June 9, 2021, 2:01pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/3 "2021-06-09T14:01:16Z")
No error in logs Kibana dashboard just says cannot download your csv at this time or ![20210609_192511](https://us1.discourse-cdn.com/elastic/original/3X/5/1/51c1c98122d288498253748f34d5eaa7c57732d5.jpeg) As attached it just downloads a few bytes of data only field/cloumn name no actual data ---
**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\ **Post date:** [June 9, 2021, 9:22pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/4 "2021-06-09T21:22:54Z")
it's possible you are running into the maximum file size for the CSV export: [https://www.elastic.co/guide/en/kibana/current/reporting-settings-kb.html#reporting-csv-settings](https://www.elastic.co/guide/en/kibana/current/reporting-settings-kb.html#reporting-csv-settings) You can configure it via a `kibana.yml` setting. ---
**Author:** ![Moni\_Kherajani](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/moni_kherajani/32/81203_2.png) [@Moni\_Kherajani](https://discuss.elastic.co/u/Moni_Kherajani)\ **Post date:** [June 10, 2021, 4:44am UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/5 "2021-06-10T04:44:50Z")
Yes even did that increased it to 30 but no use ---
**Author:** ![Moni\_Kherajani](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/moni_kherajani/32/81203_2.png) [@Moni\_Kherajani](https://discuss.elastic.co/u/Moni_Kherajani)\ **Post date:** [June 10, 2021, 4:46am UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/6 "2021-06-10T04:46:04Z")
I had it read in a previous post we cant increase to 1gb or 2 gb else kibana will give performance issues ---
**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\ **Post date:** [June 16, 2021, 5:34am UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/7 "2021-06-16T05:34:40Z")
cc @timroes any more inputs here? Thanks Rashmi ---
**Author:** ![timroes](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/timroes/32/19712_2.png) [@timroes](https://discuss.elastic.co/u/timroes)\ **Post date:** [June 16, 2021, 7:42am UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/8 "2021-06-16T07:42:54Z")
I'll call in the council of Tims here, and forward to @tsullivan: Are we aware of any CSV export issues, that cause in the described behavior, where only the header line is in the CSV but no data? ---
**Author:** ![Moni\_Kherajani](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/moni_kherajani/32/81203_2.png) [@Moni\_Kherajani](https://discuss.elastic.co/u/Moni_Kherajani)\ **Post date:** [June 16, 2021, 7:45am UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/9 "2021-06-16T07:45:44Z")
Can u also suggest the what can be the maximum value of xpack.reporting.csv.maxSizeBytes ---
**Author:** ![Moni\_Kherajani](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/moni_kherajani/32/81203_2.png) [@Moni\_Kherajani](https://discuss.elastic.co/u/Moni_Kherajani)\ **Post date:** [June 16, 2021, 7:47am UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/10 "2021-06-16T07:47:25Z")
We use RHEL 7 any extra packages needs to be install? ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [June 16, 2021, 9:14pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/11 "2021-06-16T21:14:11Z")
Hi, no extra packages are required in Linux in order to generate the CSV. Maybe you are experiencing this issue? [[Reporting] Saved search exports an empty csv if an end time in the future is selected. · Issue #69636 · elastic/kibana · GitHub](https://github.com/elastic/kibana/issues/69636) If that is not the reason, can you provide your kibana.yml file contents? Please remove any sensitive information 🙂 ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [June 16, 2021, 9:17pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/12 "2021-06-16T21:17:58Z")
> [@Moni\_Kherajani](#): > > Can u also suggest the what can be the maximum value of xpack.reporting.csv.maxSizeBytes This depends on how much RAM is available to the Kibana server. See documentation about controlling the memory size in Kibana: [Use Kibana in a production environment | Kibana Guide [8.11] | Elastic](https://www.elastic.co/guide/en/kibana/current/production.html#memory%60) The more RAM available, the higher you will be able to set the `csv.maxSizeBytes` config. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [July 14, 2021, 9:18pm UTC](https://discuss.elastic.co/t/cannot-download-csv-file-from-kibana-dashboard/275336/13 "2021-07-14T21:18:08Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.