# Cannot generate report PDF or PNG **URL:** \ **Category:** Kibana\ **Created:** [July 29, 2022, 8:35pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019 "2022-07-29T20:35:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![francescouk](https://avatars.discourse-cdn.com/v4/letter/f/7feea3/32.png) [@francescouk](https://discuss.elastic.co/u/francescouk)\ **Post date:** [July 29, 2022, 8:35pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/1 "2022-07-29T20:35:19Z")
Hello there, I´m trying to generate reports using pdf or png but for some reason is not showing on the share option from kibana discover tab. After checking on the reporting diagnostics tab, I saw something that may be the reason is not working. Follow: ```auto Fontconfig error: Cannot load default config file: No such file: (null) DevTools listening on ws://127.0.0.1:39351/devtools/browser/53dcf228-2b4f-40d9-842f-8ee14495b124 [0729/172718.355068:FATAL:platform_font_skia.cc(98)] Check failed: InitDefaultFont(). Could not find the default font #0 0x562270bffe59 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5392e58) #1 0x562270b79893 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x530c892) #2 0x562270b8a8d0 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x531d8cf) #3 0x562270b8b41e (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x531e41d) #4 0x56227190ad9f (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x609dd9e) #5 0x56227190c48b (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x609f48a) #6 0x5622718febee (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x6091bed) #7 0x56226fa10b7a (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41a3b79) #8 0x56226fa11af6 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41a4af5) #9 0x56226fb341b7 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x42c71b6) #10 0x56226f9ee2ec (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41812eb) #11 0x56226f9ed780 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x418077f) #12 0x56226f9ece07 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x417fe06) #13 0x56226f9200b4 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x40b30b3) #14 0x56226f9ad71d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x414071c) #15 0x56226f97e763 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x4111762) #16 0x56226f97e2e6 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41112e5) #17 0x56227452dddc (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x8cc0ddb) #18 0x56227452dc7f (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x8cc0c7e) #19 0x562270efd4c8 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x56904c7) #20 0x562270b6f2c4 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53022c3) #21 0x56226e7cf979 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x2f62978) #22 0x56226f54f0df (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3ce20de) #23 0x56226e7c0c57 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x2f53c56) #24 0x56226f75922e (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3eec22d) #25 0x562270beb5b9 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x537e5b8) #26 0x562270bc58a3 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53588a2) #27 0x562270bd6d4e (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5369d4d) #28 0x562270bd6a5b (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5369a5a) #29 0x562270bd7112 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x536a111) #30 0x562270c304cb (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53c34ca) #31 0x562270bd7385 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x536a384) #32 0x562270baebcb (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5341bca) #33 0x562270baf3ec (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53423eb) #34 0x56226f68555d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3e1855c) #35 0x56226f686bf2 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3e19bf1) #36 0x562274534643 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x8cc7642) #37 0x56226fd265c1 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b95c0) #38 0x56226fd2617d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b917c) #39 0x56226fd23b6b (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b6b6a) #40 0x56226fd2446d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b746c) #41 0x562270b73519 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5306518) #42 0x562270b73238 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5306237) #43 0x7ff177940c87 __libc_start_main #44 0x56226e66e12a _start Task trace: #0 0x562270b6eddc (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5301ddb) #1 0x562270b6eddc (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5301ddb) Received signal 6 #0 0x562270bffe59 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5392e58) #1 0x562270b79893 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x530c892) #2 0x562270bff931 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5392930) #3 0x7ff178cba980 (/lib/x86_64-linux-gnu/libpthread-2.27.so+0x1297f) #4 0x7ff17795de87 gsignal #5 0x7ff17795f7f1 abort #6 0x562270bfebc5 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5391bc4) #7 0x562270b8acf7 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x531dcf6) #8 0x562270b8b41e (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x531e41d) #9 0x56227190ad9f (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x609dd9e) #10 0x56227190c48b (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x609f48a) #11 0x5622718febee (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x6091bed) #12 0x56226fa10b7a (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41a3b79) #13 0x56226fa11af6 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41a4af5) #14 0x56226fb341b7 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x42c71b6) #15 0x56226f9ee2ec (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41812eb) #16 0x56226f9ed780 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x418077f) #17 0x56226f9ece07 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x417fe06) #18 0x56226f9200b4 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x40b30b3) #19 0x56226f9ad71d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x414071c) #20 0x56226f97e763 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x4111762) #21 0x56226f97e2e6 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x41112e5) #22 0x56227452dddc (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x8cc0ddb) #23 0x56227452dc7f (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x8cc0c7e) #24 0x562270efd4c8 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x56904c7) #25 0x562270b6f2c4 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53022c3) #26 0x56226e7cf979 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x2f62978) #27 0x56226f54f0df (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3ce20de) #28 0x56226e7c0c57 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x2f53c56) #29 0x56226f75922e (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3eec22d) #30 0x562270beb5b9 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x537e5b8) #31 0x562270bc58a3 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53588a2) #32 0x[0729/172718.370409:ERROR:gpu_init.cc(441)] Passthrough is not supported, GL is swiftshader 562270bd6d4e (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5369d4d) #33 0x562270bd6a5b (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5369a5a) #34 0x562270bd7112 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x536a111) #35 0x562270c304cb (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53c34ca) #36 0x562270bd7385 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x536a384) #37 0x562270baebcb (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5341bca) #38 0x562270baf3ec (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x53423eb) #39 0x56226f68555d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3e1855c) #40 0x56226f686bf2 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x3e19bf1) #41 0x562274534643 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x8cc7642) #42 0x56226fd265c1 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b95c0) #43 0x56226fd2617d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b917c) #44 0x56226fd23b6b (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b6b6a) #45 0x56226fd2446d (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x44b746c) #46 0x562270b73519 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5306518) #47 0x562270b73238 (/usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell+0x5306237) #48 0x7ff177940c87 __libc_start_main #49 0x56226e66e12a _start r8: 0000000000000000 r9: 00007ffdc5e17820 r10: 0000000000000008 r11: 0000000000000246 r12: 00003fc6002c1c80 r13: 00007ffdc5e17a80 r14: 00003fc6002c1c90 r15: aaaaaaaaaaaaaaaa di: 0000000000000002 si: 00007ffdc5e17820 bp: 00007ffdc5e17a70 bx: 00007ffdc5e182b0 dx: 0000000000000000 ax: 0000000000000000 cx: 00007ff17795de87 sp: 00007ffdc5e17820 ip: 00007ff17795de87 efl: 0000000000000246 cgf: 002b000000000033 erf: 0000000000000000 trp: 0000000000000000 msk: 0000000000000000 cr2: 0000000000000000 [end of stack trace] Browser exited abnormally during startup ``` I don´t have a clue how to sort this out so if someone ever had this problem and found the solution, I would appreciate if could share with me. Thanks for the attention. ---
**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\ **Post date:** [August 1, 2022, 3:38pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/2 "2022-08-01T15:38:07Z")
Hi Which version of the stack are you running ? have you tried restarting the kibana server and trying again . Your full reproduction steps would be helpful to dig in deeper. Thanks Rashmi ---
**Author:** ![francescouk](https://avatars.discourse-cdn.com/v4/letter/f/7feea3/32.png) [@francescouk](https://discuss.elastic.co/u/francescouk)\ **Post date:** [August 1, 2022, 3:52pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/3 "2022-08-01T15:52:09Z")
Yes, I've done th restart but the error still persist. Im running elastic stack version 8.3.2 ---
**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\ **Post date:** [August 1, 2022, 4:01pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/4 "2022-08-01T16:01:26Z")
@tsullivan - do u have more insights into this ? Thanks Rashmi ---
**Author:** ![francescouk](https://avatars.discourse-cdn.com/v4/letter/f/7feea3/32.png) [@francescouk](https://discuss.elastic.co/u/francescouk)\ **Post date:** [August 1, 2022, 4:02pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/5 "2022-08-01T16:02:32Z")
The steps to find the problem is straight foward: 1 - Login to kibana 2 - Select discover and select a saved search ![image](https://us1.discourse-cdn.com/elastic/original/3X/f/1/f1ff830cff916b93c02e2c6604d1d2c2170cb230.png) Then I´ll go straight to Stack Management -\> Reporting and run the diagnostics: ![image](https://us1.discourse-cdn.com/elastic/original/3X/f/2/f2b3d60fee38979d52387d18aee73759f9d6f0df.png) And display the initial message above ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [August 1, 2022, 4:41pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/6 "2022-08-01T16:41:45Z")
Hi @francescouk @rashmi this is an issue of the server OS needing a dependency for the chromium headless server binary to function. It is explained in the Kibana Guide documentation under **Set up** \> **Configure reporting** , in a section under **"Install the reporting packages"** : [Configure reporting in Kibana | Kibana Guide [8.3] | Elastic](https://www.elastic.co/guide/en/kibana/current/secure-reporting.html#install-reporting-packages) I have ran a few searches in Google to find solutions for the `` error, and it looks like the OS needs a path to system fonts registered as an environment variable. - What OS are you using? - Do you have all the system dependencies installed, as according to the documentation? ---
**Author:** ![francescouk](https://avatars.discourse-cdn.com/v4/letter/f/7feea3/32.png) [@francescouk](https://discuss.elastic.co/u/francescouk)\ **Post date:** [August 1, 2022, 4:50pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/7 "2022-08-01T16:50:30Z")
> [@tsullivan](#): > > you have all the system dependencies installed, as Hi @tsullivan thanks for sharing. I´m using Ubuntu/Debian and after checking all the necessary packages, I just found out that two of them as missing: fonts-liberation libfontconfig1 After those installed everything started to work as expected. ![image](https://us1.discourse-cdn.com/elastic/original/3X/9/f/9fbee0035fb0cf98535898c97c550ab35248d4fa.png) Thanks for the quick reply and attention. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [August 29, 2022, 4:50pm UTC](https://discuss.elastic.co/t/cannot-generate-report-pdf-or-png/311019/8 "2022-08-29T16:50:49Z")
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