# Cannot login to Elastic Cloud, UI keep saying wrong password

**URL:** <https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512>\
**Category:** Elasticsearch\
**Created:** [June 8, 2023, 7:14am UTC](https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512 "2023-06-08T07:14:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mecer80](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@mecer80](https://discuss.elastic.co/u/mecer80)\
**Post date:** [June 8, 2023, 7:14am UTC](https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512/1 "2023-06-08T07:14:54Z")

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Hi,

I can't seem to login using the client UI: [https://cloud.elastic.co/](https://cloud.elastic.co/)  
It keeps saying my password is wrong even thought I've tried to changed it like 10 times using the "forgot your password".  
I received the emails to prompt to change new password just fine. But whatever password I changed to, I can't seem to ble able to use it right after since it's keep saying "The email address or password you entered is incorrect. Please try again."

This only happens for today (06/08/2023), and I have been using Elastic Cloud for the last 4-5 months already.

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**Author:** ![hiroshihf](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/hiroshihf/32/122002_2.png) [@hiroshihf](https://discuss.elastic.co/u/hiroshihf)\
**Post date:** [June 8, 2023, 9:05am UTC](https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512/2 "2023-06-08T09:05:41Z")

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Me too

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**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\
**Post date:** [June 8, 2023, 9:07am UTC](https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512/3 "2023-06-08T09:07:07Z")

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Could you try again? I just succeeded.

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<div class="post-metadata">

**Author:** ![mecer80](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@mecer80](https://discuss.elastic.co/u/mecer80)\
**Post date:** [June 8, 2023, 9:34am UTC](https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512/4 "2023-06-08T09:34:11Z")

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Yes, I was able to successfully log in now.  
It was definitely some issues on [Elastic.Co](http://Elastic.Co)'s backend side of things.

I'm glad this has resolved though. I was scared someone hacked into my corporate Elastic Cloud account.

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [June 8, 2023, 10:55am UTC](https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512/5 "2023-06-08T10:55:00Z")

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Please see [ESS (Public) Status - Native login problems](https://status.elastic.co/incidents/jt6vf7v3j0sq?u=30cj1vx4zqk7)

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [June 22, 2023, 10:55am UTC](https://discuss.elastic.co/t/cannot-login-to-elastic-cloud-ui-keep-saying-wrong-password/335512/6 "2023-06-22T10:55:30Z")

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