# Cannot login to the support portal

**URL:** <https://discuss.elastic.co/t/cannot-login-to-the-support-portal/241717>\
**Category:** Meta Elastic\
**Created:** [July 17, 2020, 7:42pm UTC](https://discuss.elastic.co/t/cannot-login-to-the-support-portal/241717 "2020-07-17T19:42:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![denis1](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@denis1](https://discuss.elastic.co/u/denis1)\
**Post date:** [July 17, 2020, 7:42pm UTC](https://discuss.elastic.co/t/cannot-login-to-the-support-portal/241717/1 "2020-07-17T19:42:04Z")

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Hello, does any body know how to login to the support portal, I type my credentials but it said that are not valid.

[https://support.elastic.co/customers/s/login/](https://support.elastic.co/customers/s/login/)

I try with the elastic user and that don't work either.

Thanks in advance

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [July 21, 2020, 12:25am UTC](https://discuss.elastic.co/t/cannot-login-to-the-support-portal/241717/2 "2020-07-21T00:25:04Z")

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It looks like you have made contact with our Support team to get this resolved 🙂

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**Author:** ![denis1](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@denis1](https://discuss.elastic.co/u/denis1)\
**Post date:** [July 21, 2020, 2:25pm UTC](https://discuss.elastic.co/t/cannot-login-to-the-support-portal/241717/3 "2020-07-21T14:25:28Z")

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Yes Thanks, @warkolm

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 18, 2020, 2:37pm UTC](https://discuss.elastic.co/t/cannot-login-to-the-support-portal/241717/4 "2020-08-18T14:37:10Z")

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