# Cannot set up lab **URL:** \ **Category:** Elastic Training\ **Created:** [August 22, 2025, 8:38pm UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274 "2025-08-22T20:38:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![sbelmont](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@sbelmont](https://discuss.elastic.co/u/sbelmont)\ **Post date:** [August 22, 2025, 8:38pm UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/1 "2025-08-22T20:38:04Z")
Hello, I am setting up my lab environment for the SIEM training, but I am blocked with an error. When I open Windows-Endpoint, I am supposed to see a Firefox browser, but I see the screenshot instead. I cannot go forward with my training. Please help me. ![image](https://us1.discourse-cdn.com/elastic/original/3X/8/f/8f4b190403c0ee7a30d72ca56078ac0330d61f2b.png) ---
**Author:** ![GiorgioS13](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@GiorgioS13](https://discuss.elastic.co/u/GiorgioS13)\ **Post date:** [August 22, 2025, 9:46pm UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/2 "2025-08-22T21:46:30Z")
clear cookies, force stop machine from side panel if it will not work open ticket for **[training@elastic.co](mailto:training@elastic.co)** and they will reset your machine(s) ---
**Author:** ![sbelmont](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@sbelmont](https://discuss.elastic.co/u/sbelmont)\ **Post date:** [August 23, 2025, 1:16am UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/3 "2025-08-23T01:16:15Z")
Giorgio, I cleared cookies and browsing history, rebooted the box, and retried the class. Starting with Windows-Endpoint, it was loading for 30 minutes without going forward. So, I rebooted my box again. When I open the training again, it shows an error status as in screenshot below. What should I do now, please? ![](https://us1.discourse-cdn.com/elastic/original/3X/2/8/281f279da4f3d0dbd20b3f2e8d7e2a3ff973d5fa.png) Thank you, ---
**Author:** ![GiorgioS13](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@GiorgioS13](https://discuss.elastic.co/u/GiorgioS13)\ **Post date:** [August 23, 2025, 10:43am UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/4 "2025-08-23T10:43:39Z")
open ticket for **[training@elastic.co](mailto:training@elastic.co)** ---
**Author:** ![sbelmont](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@sbelmont](https://discuss.elastic.co/u/sbelmont)\ **Post date:** [August 26, 2025, 7:21pm UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/5 "2025-08-26T19:21:32Z")
Course: SIEM Version: N/A [Official Elastic training subscription | Elastic Training](https://www.elastic.co/training/subscription) Question: I was notified to retry by using Google Incognito after clearing cookies/history. It was a little better, but I cannot login. When I opened it using the regular google window, it does not have an option to set up the lab. I have to take the class from the beginning because earlier lessons are out of my mind, and I have not been able to make the lab setting work so that I know nothing. Could you please help me? ![login err](https://us1.discourse-cdn.com/elastic/original/3X/7/2/72606067b6f459740d24b19461e1b140c98d7655.png) ---
**Author:** ![GiorgioS13](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@GiorgioS13](https://discuss.elastic.co/u/GiorgioS13)\ **Post date:** [August 27, 2025, 5:46pm UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/6 "2025-08-27T17:46:03Z")
Again, open the ticket ---
**Author:** ![sbelmont](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@sbelmont](https://discuss.elastic.co/u/sbelmont)\ **Post date:** [August 27, 2025, 6:02pm UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/7 "2025-08-27T18:02:36Z")
I have figured out how to go forward with a help of another Elastic training rep. Thank you very much for your help. I am currently taking the SIEM training. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [September 24, 2025, 6:02pm UTC](https://discuss.elastic.co/t/cannot-set-up-lab/381274/8 "2025-09-24T18:02:49Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.