# Can't get licence trial extension and can't pay for subscription **URL:** \ **Category:** Elasticsearch\ **Tags:** license\ **Created:** [October 23, 2024, 7:36am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264 "2024-10-23T07:36:15Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![kingsley.ohia](https://avatars.discourse-cdn.com/v4/letter/k/8edcca/32.png) [@kingsley.ohia](https://discuss.elastic.co/u/kingsley.ohia)\ **Post date:** [October 23, 2024, 7:36am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/1 "2024-10-23T07:36:15Z")
Hello everyone. I need some assistance with my licence, please. We are currently trialling the Platinum licence, which is due to expire in one hour. I have been trying to contact Elastic since last Thursday to request an extension of the trial period, but I have yet to receive a response (I even tried the contact us page). I also cannot find any option to pay for the licence upgrade on Elastic subscription page. My Elasticsearch is hosted on my server, so we are not using the cloud version. Am I missing something? Could someone please provide instructions or a link to pay for the subscription or someone who can help me with this please? ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [October 23, 2024, 10:25am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/2 "2024-10-23T10:25:02Z")
Hi Kingsley, Welcome! Thanks for raising your issue. Sorry to hear you're having issues. I've pinged on your Slack message as well. Can you DM me your contact details that you submitted in the request and I'll follow up directly? ---
**Author:** ![ADOBE\_PRIMAEL](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/adobe_primael/32/143923_2.png) [@ADOBE\_PRIMAEL](https://discuss.elastic.co/u/ADOBE_PRIMAEL)\ **Post date:** [July 1, 2025, 9:17am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/3 "2025-07-01T09:17:26Z")
Hi Carly, I'm reaching out to you here following several unanswered attempts to contact the sales team. I’m in the same situation as Kingsley: my license has expired, and I would like to renew it. Thank you in advance for your response. Best regards ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [July 1, 2025, 9:26am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/4 "2025-07-01T09:26:19Z")
Hi @ADOBE_PRIMAEL, Welcome! Sorry to hear you're having issues with renewing your license. Are you looking to extend a trial or renew an existing paid license? Can you also share when you first and last contacted sales? Let me know! ---
**Author:** ![ADOBE\_PRIMAEL](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/adobe_primael/32/143923_2.png) [@ADOBE\_PRIMAEL](https://discuss.elastic.co/u/ADOBE_PRIMAEL)\ **Post date:** [July 1, 2025, 9:45am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/5 "2025-07-01T09:45:59Z")
> [@carly.richmond](#): > > Hi @ADOBE_PRIMAEL, > > Welcome! Sorry to hear you're having issues with renewing your license. Are you looking to extend a trial or renew an existing paid license? Can you also share when you first and last contacted sales? > > Let me know! I would like to purchase a new paid license. After using the trial period, I would now like to commit to a longer-term plan. I contacted the sales team last week and again today. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [July 1, 2025, 1:56pm UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/6 "2025-07-01T13:56:03Z")
Thanks for confirming. Have you tried to self extend using [this form](https://www.elastic.co/trialextension)? Can you confirm that you haven't heard back yet today? ---
**Author:** ![ADOBE\_PRIMAEL](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/adobe_primael/32/143923_2.png) [@ADOBE\_PRIMAEL](https://discuss.elastic.co/u/ADOBE_PRIMAEL)\ **Post date:** [July 1, 2025, 2:11pm UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/7 "2025-07-01T14:11:12Z")
> [@carly.richmond](#): > > Thanks for confirming. Have you tried to self extend using [this form](https://www.elastic.co/trialextension)? > > Can you confirm that you haven't heard back yet today? No, I haven’t received any response. I submitted my request through this form [Have questions? Contact Elastic | Elastic](https://www.elastic.co/contact). ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [July 1, 2025, 5:35pm UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/8 "2025-07-01T17:35:41Z")
Ok, do you mind trying to self-extend the trial in the meantime. If you can also DM me the company and contact details you submitted the sales form with I can try and follow up. ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [July 2, 2025, 8:54am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/10 "2025-07-02T08:54:22Z")
Thanks for sharing @ADOBE_PRIMAEL. Can you confirm your country/ location as well please? ---
**Author:** ![ADOBE\_PRIMAEL](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/adobe_primael/32/143923_2.png) [@ADOBE\_PRIMAEL](https://discuss.elastic.co/u/ADOBE_PRIMAEL)\ **Post date:** [July 2, 2025, 9:08am UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/11 "2025-07-02T09:08:39Z")
country/ location : Ivory Coast / Abidjan ---
**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\ **Post date:** [July 2, 2025, 12:21pm UTC](https://discuss.elastic.co/t/cant-get-licence-trial-extension-and-cant-pay-for-subscription/369264/12 "2025-07-02T12:21:59Z")
Hi @ADOBE_PRIMAEL, Thanks for sharing your details. I have confirmed with the team that they will extend the trial today. You should receive a confirmation. Sales are also in touch as well. Hope that helps!