# Can't log in to my first lab and Help Desk sent me here - Help?

**URL:** <https://discuss.elastic.co/t/cant-log-in-to-my-first-lab-and-help-desk-sent-me-here-help/383280>\
**Category:** Elastic Training\
**Created:** [November 6, 2025, 11:58pm UTC](https://discuss.elastic.co/t/cant-log-in-to-my-first-lab-and-help-desk-sent-me-here-help/383280 "2025-11-06T23:58:37Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Tortoise](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tortoise/32/147587_2.png) [@Tortoise](https://discuss.elastic.co/u/Tortoise)\
**Post date:** [November 7, 2025, 5:20am UTC](https://discuss.elastic.co/t/cant-log-in-to-my-first-lab-and-help-desk-sent-me-here-help/383280/2 "2025-11-07T05:20:50Z")

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Hello @SeanHmusic

Welcome to the Community!!

Could you please confirm if you are using the user elastic & the credential as the one you see from cat CREDENTIALS, right ?

> [@Unable to log into Kibana lab, says my username and password is incorrect but I'm 100% sure I am inputting everything correctly](https://discuss.elastic.co/t/unable-to-log-into-kibana-lab-says-my-username-and-password-is-incorrect-but-im-100-sure-i-am-inputting-everything-correctly/381140):
>
> Course: Elastic Security for SIEM (On-Demand) Question: I am unable to log into the Kibana lab, it keeps telling me my username and password is incorrect but I'm 100% sure I am inputting everything correctly. For the username it says to use “student” and the password you have to cat it from the CREDENTIALS, yet when I copy and paste it, it still is giving me an error. When I show password everything is exactly the same. It is extremely frustrating because even when I make a new account with new…

Thanks!!

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