# Can't send Email from Watcher in Elastic Cloud

**URL:** <https://discuss.elastic.co/t/cant-send-email-from-watcher-in-elastic-cloud/148361>\
**Category:** Elasticsearch\
**Tags:** elastic-stack-alerting\
**Created:** [September 12, 2018, 5:21pm UTC](https://discuss.elastic.co/t/cant-send-email-from-watcher-in-elastic-cloud/148361 "2018-09-12T17:21:04Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![nick.fisher](https://avatars.discourse-cdn.com/v4/letter/n/eb9ed0/32.png) [@nick.fisher](https://discuss.elastic.co/u/nick.fisher)\
**Post date:** [September 12, 2018, 5:21pm UTC](https://discuss.elastic.co/t/cant-send-email-from-watcher-in-elastic-cloud/148361/1 "2018-09-12T17:21:04Z")

</div>

I have a simple watcher setup in Elastic Cloud, with a deployment using version 5.6.10. I've tested it with other notification actions (logging and Slack) and they work fine, however I keep getting an error from the Email action when I test it in the simulator:

```
"last_execution": {
      "timestamp": "2018-09-12T17:08:23.203Z",
      "successful": false,
      "reason": "MessagingException[failed to send email with subject [This is a test] via account [work]]; nested: SendFailedException[Invalid Addresses]; nested: SMTPAddressFailedException[554 5.7.1 <nick.fisher@ncr.com>: Recipient address rejected: Access denied\n]; "
    }

```

This is the email action I have configured:

```
"send-email": {
  "email": {
      "to": "nick.fisher@ncr.com",
      "subject": "This is a test",
      "body": "This is a test"
  }

```

Am I missing something in my config?

---

<div class="post-metadata">

**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\
**Post date:** [September 14, 2018, 11:30am UTC](https://discuss.elastic.co/t/cant-send-email-from-watcher-in-elastic-cloud/148361/2 "2018-09-14T11:30:54Z")

</div>

Hey,

have you seen this link in the elastic cloud docs? That might explain what you are seeing and how to fix the problem [https://www.elastic.co/guide/en/cloud/saas-release/ec-watcher.html](https://www.elastic.co/guide/en/cloud/saas-release/ec-watcher.html)

--Alex

---

<div class="post-metadata">

**Author:** ![nick.fisher](https://avatars.discourse-cdn.com/v4/letter/n/eb9ed0/32.png) [@nick.fisher](https://discuss.elastic.co/u/nick.fisher)\
**Post date:** [September 14, 2018, 2:30pm UTC](https://discuss.elastic.co/t/cant-send-email-from-watcher-in-elastic-cloud/148361/3 "2018-09-14T14:30:45Z")

</div>

I had not found that part of the documentation. That was my problem, thanks for the help!

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 12, 2018, 2:30pm UTC](https://discuss.elastic.co/t/cant-send-email-from-watcher-in-elastic-cloud/148361/4 "2018-10-12T14:30:49Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.