# Communcation error for cert dept

**URL:** <https://discuss.elastic.co/t/communcation-error-for-cert-dept/380764>\
**Category:** Elastic Community and Ecosystem\
**Created:** [August 5, 2025, 3:52pm UTC](https://discuss.elastic.co/t/communcation-error-for-cert-dept/380764 "2025-08-05T15:52:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GiorgioS13](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@GiorgioS13](https://discuss.elastic.co/u/GiorgioS13)\
**Post date:** [August 5, 2025, 3:52pm UTC](https://discuss.elastic.co/t/communcation-error-for-cert-dept/380764/1 "2025-08-05T15:52:14Z")

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Hello,

Maybe it is not relevant for this group but I hope this message finds you well.

I'm currently unable to send emails to `certification@elastic.co` from my company email address (\*\*\*\*), which is associated with an Elastic partner organization. The message bounces back with an error:

**We're writing to let you know that the group you tried to contact (certification) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:**

\*\* \* You might have spelled or formatted the group name incorrectly.\*\*  
\*\* \* The owner of the group may have removed this group.\*\*  
\*\* \* You may need to join the group before receiving permission to post.\*\*  
\*\* \* This group may not be open to posting.\*\*

**If you have questions related to this or any other Google Group, visit the Help Center at [https://support.google.com/a/elastic.co/bin/topic.py?topic=25838.](https://support.google.com/a/elastic.co/bin/topic.py?topic=25838.)**

**Thanks,**

**[elastic.co](http://elastic.co) admins**

However, I used to be able to communicate with the certification team from this email in the past without any issues.

I would greatly appreciate it if you could help resolve this problem or connect me with someone who can assist with restoring email communication with the certification department.

Thank you very

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<div class="post-metadata">

**Author:** ![GiorgioS13](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@GiorgioS13](https://discuss.elastic.co/u/GiorgioS13)\
**Post date:** [August 5, 2025, 4:49pm UTC](https://discuss.elastic.co/t/communcation-error-for-cert-dept/380764/2 "2025-08-05T16:49:06Z")

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PING

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<div class="post-metadata">

**Author:** ![GiorgioS13](https://avatars.discourse-cdn.com/v4/letter/g/5fc32e/32.png) [@GiorgioS13](https://discuss.elastic.co/u/GiorgioS13)\
**Post date:** [August 6, 2025, 12:43pm UTC](https://discuss.elastic.co/t/communcation-error-for-cert-dept/380764/3 "2025-08-06T12:43:10Z")

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PING