# Contacting Sales

**URL:** <https://discuss.elastic.co/t/contacting-sales/383656>\
**Category:** Elastic Stack\
**Tags:** license\
**Created:** [November 25, 2025, 3:30pm UTC](https://discuss.elastic.co/t/contacting-sales/383656 "2025-11-25T15:30:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![hying](https://avatars.discourse-cdn.com/v4/letter/h/e47774/32.png) [@hying](https://discuss.elastic.co/u/hying)\
**Post date:** [November 25, 2025, 3:30pm UTC](https://discuss.elastic.co/t/contacting-sales/383656/1 "2025-11-25T15:30:00Z")

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Hello everyone!

I’ve been trying to get in touch with the sales team of Elastic for a couple of weeks now, because my company is considering a platinum license. I’ve filled out the contact form with my contact details twice already and I am checking my spam folder regularly. Still they haven’t contact me yet.

Is there a different way to get in touch with them?

EDIT: I somehow cannot reply to @carly.richmond answer, but yes of cause, as mentioned above I’ve filled out the form twise. The first time on 6th of November and the second time was some when last week. I don’t know the exact date of the second time.

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**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [November 25, 2025, 3:33pm UTC](https://discuss.elastic.co/t/contacting-sales/383656/2 "2025-11-25T15:33:59Z")

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Hi @hying,

Welcome to the community! Sorry to hear you've been having issues contacting the sales team. To confirm, did you fill out the contact sales form available below? Do you have the exact date?

> **[Have questions? Contact Elastic](https://www.elastic.co/contact)**
>
> Have a question? Need help? Need to contact Elastic? We've got people worldwide to help you find the answers and information you're looking for....

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**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [November 25, 2025, 5:00pm UTC](https://discuss.elastic.co/t/contacting-sales/383656/3 "2025-11-25T17:00:37Z")

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Thanks for the update @hying! The form is the right place to contact sales but I'm happy to follow up. I'll need some details that you submitted so I'll DM you so you don't have to provide sensitive information publicly.

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**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [November 26, 2025, 12:01pm UTC](https://discuss.elastic.co/t/contacting-sales/383656/4 "2025-11-26T12:01:15Z")

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Hi @hying,

Thanks for your patience. I've followed up with the team and one of my colleagues has been trying to get in touch with you via phone and writing, and he hasn't heard back. Can you check your spam folder to see if you have any correspondence from us?

Thanks in advance.