# Deployed elasticsearch and kibana throgh eck and helm facing elastic didn't load issue

**URL:** <https://discuss.elastic.co/t/deployed-elasticsearch-and-kibana-throgh-eck-and-helm-facing-elastic-didnt-load-issue/339051>\
**Category:** Elastic Cloud on Kubernetes (ECK)\
**Created:** [July 24, 2023, 8:21am UTC](https://discuss.elastic.co/t/deployed-elasticsearch-and-kibana-throgh-eck-and-helm-facing-elastic-didnt-load-issue/339051 "2023-07-24T08:21:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MahithaSarala](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mahithasarala/32/101721_2.png) [@MahithaSarala](https://discuss.elastic.co/u/MahithaSarala)\
**Post date:** [July 24, 2023, 8:21am UTC](https://discuss.elastic.co/t/deployed-elasticsearch-and-kibana-throgh-eck-and-helm-facing-elastic-didnt-load-issue/339051/1 "2023-07-24T08:21:15Z")

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Hi Team,

Currently deployed ELK 7.14.0 version through helm without security and authentication.

We have tried to upgrade from 7.14 to 8.5.1 & 8.5.3

Procedure followed in ordered to upgraded from 7.14 to 8.5.1

- We have deployed 7.14 through helm and later upgraded to 7.17 due to **Upgrade Assistant** was not available on 7.14.
- After we have upgraded from 7.17 to 8.5.1 following link([helm-charts/elasticsearch at main · elastic/helm-charts · GitHub )](https://2d9a0534.isolation.zscaler.com/profile/1233fc6e-6618-4022-a03b-96afce7da312/zia-session/?controls_id=a4401d4c-4d5d-48fd-a71d-e2f8dae667c8&region=bom5&tenant=462f064b6b51&user=ae109593007b1b0ab2b01aba9d08e51db5febbc4b7e0d4f0733c3e8a6b7f359a&original_url=https%3A%2F%2Fgithub.com%2Felastic%2Fhelm-charts%2Ftree%2Fmain%2Felasticsearch&key=sh-1&hmac=97b0f4dd7341e1f34b7886779fafbcf3d8ff72e20c4c78b584b22ac720dcfe28)
- Tried to deployed elk 8.5.1 through eck following [Deploy ECK in your Kubernetes cluster | Elastic Cloud on Kubernetes [2.8] | Elastic](https://www.elastic.co/guide/en/cloud-on-k8s/current/k8s-deploy-eck.html)

has issues since security and user management is enabled by default which results in "Elastic did not load properly. Check the server output for more information".

Checked the elastic and kibana pod logs didn’t find any errors on the pod logs.

could you help on this.

Thanks &Regards,  
Sarala K

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**Author:** ![Thibault\_Richard](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/thibault_richard/32/50513_2.png) [@Thibault\_Richard](https://discuss.elastic.co/u/Thibault_Richard)\
**Post date:** [August 4, 2023, 5:26pm UTC](https://discuss.elastic.co/t/deployed-elasticsearch-and-kibana-throgh-eck-and-helm-facing-elastic-didnt-load-issue/339051/2 "2023-08-04T17:26:48Z")

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> Elastic did not load properly. Check the server output for more information

Is it an error that you get in your browser when loading Kibana?  
If so, could it be related to the presence of an anti-tracker/ad-blocker if you have one activated?

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<div class="post-metadata">

**Author:** ![MahithaSarala](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mahithasarala/32/101721_2.png) [@MahithaSarala](https://discuss.elastic.co/u/MahithaSarala)\
**Post date:** [August 13, 2023, 4:39pm UTC](https://discuss.elastic.co/t/deployed-elasticsearch-and-kibana-throgh-eck-and-helm-facing-elastic-didnt-load-issue/339051/3 "2023-08-13T16:39:26Z")

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Hi @Thibault_Richard ,

Yes , Getting error like elastic didn't load properly not every time sometimes only I'm facing this issue.  
Thanks,  
Sarala k

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [September 10, 2023, 4:40pm UTC](https://discuss.elastic.co/t/deployed-elasticsearch-and-kibana-throgh-eck-and-helm-facing-elastic-didnt-load-issue/339051/4 "2023-09-10T16:40:03Z")

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