# Domain Login with Elastic Diagnostics tool

**URL:** <https://discuss.elastic.co/t/domain-login-with-elastic-diagnostics-tool/271460>\
**Category:** Elasticsearch\
**Created:** [April 28, 2021, 4:43am UTC](https://discuss.elastic.co/t/domain-login-with-elastic-diagnostics-tool/271460 "2021-04-28T04:43:59Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Wolfram\_Haussig](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/wolfram_haussig/32/70528_2.png) [@Wolfram\_Haussig](https://discuss.elastic.co/u/Wolfram_Haussig)\
**Post date:** [April 28, 2021, 4:43am UTC](https://discuss.elastic.co/t/domain-login-with-elastic-diagnostics-tool/271460/1 "2021-04-28T04:43:59Z")

</div>

Hi,

We had a problem on our Q-System yesterday so I wanted to look into it using the [support diagnostics tool](https://github.com/elastic/support-diagnostics). As we primarily use the active directory login I tried to use the tool with my personal account which has superuser privileges on the elastic cluster. Unfortunately, I get the following error:

```auto
ERROR com.elastic.support.diagnostics.chain.DiagnosticChainExec - Unexpected error
java.lang.IllegalArgumentException: Illegal character in path at index 21: /_security/user/mydomain\myuser
	at java.net.URI.create(URI.java:883) ~[?:?]
	at org.apache.http.client.methods.HttpGet.<init>(HttpGet.java:66) ~[httpclient-4.5.10.jar:4.5.10]
	at com.elastic.support.rest.RestClient.execGet(RestClient.java:66) ~[support-diagnostics-8.1.4.jar:8.1.4]
	at com.elastic.support.rest.RestClient.execQuery(RestClient.java:58) ~[support-diagnostics-8.1.4.jar:8.1.4]
	at com.elastic.support.diagnostics.commands.CheckUserAuthLevel.execute(CheckUserAuthLevel.java:42) ~[support-diagnostics-8.1.4.jar:8.1.4]
	at com.elastic.support.diagnostics.chain.DiagnosticChainExec.runDiagnostic(DiagnosticChainExec.java:31) [support-diagnostics-8.1.4.jar:8.1.4]
	at com.elastic.support.diagnostics.DiagnosticService.exec(DiagnosticService.java:68) [support-diagnostics-8.1.4.jar:8.1.4]
	at com.elastic.support.diagnostics.DiagnosticApp.main(DiagnosticApp.java:42) [support-diagnostics-8.1.4.jar:8.1.4]
Caused by: java.net.URISyntaxException: Illegal character in path at index 21: /_security/user/mydomain\myuser
	at java.net.URI$Parser.fail(URI.java:2913) ~[?:?]
	at java.net.URI$Parser.checkChars(URI.java:3084) ~[?:?]
	at java.net.URI$Parser.parseHierarchical(URI.java:3166) ~[?:?]
	at java.net.URI$Parser.parse(URI.java:3125) ~[?:?]
	at java.net.URI.<init>(URI.java:600) ~[?:?]
	at java.net.URI.create(URI.java:881) ~[?:?]
	... 7 more

```

Of course I can use the default elastic superuser but my question is: Am I doing something wrong or is the support tool not designed for active directory?

Best regards  
Wolfram

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<div class="post-metadata">

**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [April 29, 2021, 12:09am UTC](https://discuss.elastic.co/t/domain-login-with-elastic-diagnostics-tool/271460/2 "2021-04-29T00:09:46Z")

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At a guess it doesn't look like it's encoding the username correctly in the URL.  
I would raise an issue in the repo to see what our Support team thinks.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 27, 2021, 12:09am UTC](https://discuss.elastic.co/t/domain-login-with-elastic-diagnostics-tool/271460/3 "2021-05-27T00:09:51Z")

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