# ECE Fundamentals Lab 2 Step 4 - Access Cloud UI Error **URL:** \ **Category:** Elastic Training\ **Created:** [August 4, 2021, 2:25pm UTC](https://discuss.elastic.co/t/ece-fundamentals-lab-2-step-4-access-cloud-ui-error/280446 "2021-08-04T14:25:58Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![reuben.james](https://avatars.discourse-cdn.com/v4/letter/r/5f9b8f/32.png) [@reuben.james](https://discuss.elastic.co/u/reuben.james)\ **Post date:** [August 4, 2021, 2:25pm UTC](https://discuss.elastic.co/t/ece-fundamentals-lab-2-step-4-access-cloud-ui-error/280446/1 "2021-08-04T14:25:59Z")
When I attempt to access the Cloud UI externally after setup it fails for both http/https. Access via the terminal on localhost addresses (name/IP) work fine/index.html is accessible. Access via Browser on Public DNS address http reports "Connection reset by peer" or "Secure Connection Failed" Please help! ---
**Author:** ![abdon](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/abdon/32/9195_2.png) [@abdon](https://discuss.elastic.co/u/abdon)\ **Post date:** [August 4, 2021, 3:28pm UTC](https://discuss.elastic.co/t/ece-fundamentals-lab-2-step-4-access-cloud-ui-error/280446/2 "2021-08-04T15:28:29Z")
Hi @reuben.james , Here's a few things you can try: - Validate using the "Machine Info" menu option that you're connecting to the correct machine. - Explicitly type `http://` at the beginning of the URL in the location bar when connecting to port 12400, or `https://` when connecting to port 12443. - When connecting with HTTPS, ignore the security error, and connect anyway. - It may very well be that your network blocks ports 12400/12443 (which can happen if you're connecting through a corporate VPN or proxy). Try connecting through another network. ---
**Author:** ![reuben.james](https://avatars.discourse-cdn.com/v4/letter/r/5f9b8f/32.png) [@reuben.james](https://discuss.elastic.co/u/reuben.james)\ **Post date:** [August 4, 2021, 3:37pm UTC](https://discuss.elastic.co/t/ece-fundamentals-lab-2-step-4-access-cloud-ui-error/280446/3 "2021-08-04T15:37:24Z")
Hi @abdon, Thank you for the prompt response, answers to your suggestions: - Validate using the "Machine Info" menu option that you're connecting to the correct machine. - I did indeed double/triple check. - Explicitly type `http://` at the beginning of the URL in the location bar when connecting to port 12400, or `https://` when connecting to port 12443. - I did indeed try with both explicit http:// and https:// and relevant ports. - When connecting with HTTPS, ignore the security error, and connect anyway. - There isn't the option to ignore the security warning, in fact no options/buttons at all. The error is a failure, rather than a warning. "Secure Connection Failed" - It may very well be that your network blocks ports 12400/12443 (which can happen if you're connecting through a corporate VPN or proxy). Try connecting through another network. - This may very well be the answer. I am indeed working on a company VPN. I will try on 'home' equipment and confirm if this is the root cause. Thanks again! ---
**Author:** ![reuben.james](https://avatars.discourse-cdn.com/v4/letter/r/5f9b8f/32.png) [@reuben.james](https://discuss.elastic.co/u/reuben.james)\ **Post date:** [August 5, 2021, 8:56am UTC](https://discuss.elastic.co/t/ece-fundamentals-lab-2-step-4-access-cloud-ui-error/280446/4 "2021-08-05T08:56:37Z")
Hi @abdon , It seems to be my corporate VPN causing the issues. Connecting from a private laptop/desktop worked fine. Thank you again for your reponses! ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [September 4, 2021, 8:57am UTC](https://discuss.elastic.co/t/ece-fundamentals-lab-2-step-4-access-cloud-ui-error/280446/5 "2021-09-04T08:57:18Z")
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