# ECE install error with timeout how to change the time with 600000 milliseconds

**URL:** <https://discuss.elastic.co/t/ece-install-error-with-timeout-how-to-change-the-time-with-600000-milliseconds/191123>\
**Category:** Elastic Cloud Enterprise (ECE)\
**Created:** [July 18, 2019, 4:11am UTC](https://discuss.elastic.co/t/ece-install-error-with-timeout-how-to-change-the-time-with-600000-milliseconds/191123 "2019-07-18T04:11:53Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\
**Post date:** [July 18, 2019, 4:11am UTC](https://discuss.elastic.co/t/ece-install-error-with-timeout-how-to-change-the-time-with-600000-milliseconds/191123/1 "2019-07-18T04:11:53Z")

</div>

CONSOLE:

```
- Applying Admin Console Elasticsearch index templates {}
- Unhandled error. {}
-- An error has occurred in bootstrap process. Please examine logs --
java.util.concurrent.TimeoutException: Futures timed out after [600000 milliseconds]
        at scala.concurrent.impl.Promise$DefaultPromise.ready(Promise.scala:223)
        at scala.concurrent.impl.Promise$DefaultPromise.result(Promise.scala:227)
        at scala.concurrent.Await$$anonfun$result$1.apply(package.scala:190)
        at scala.concurrent.BlockContext$DefaultBlockContext$.blockOn(BlockContext.scala:53)
        at scala.concurrent.Await$.result(package.scala:190)
        at no.found.bootstrap.BootstrapInitial.bootstrapServiceLayer(BootstrapInitial.scala:840)
        at no.found.bootstrap.BootstrapInitial.bootstrap(BootstrapInitial.scala:613)
        at no.found.bootstrap.BootstrapInitial$.delayedEndpoint$no$found$bootstrap$BootstrapInitial$1(BootstrapInitial.scala:1043)
        at no.found.bootstrap.BootstrapInitial$delayedInit$body.apply(BootstrapInitial.scala:1037)
        at scala.collection.generic.TraversableForwarder$class.foreach(TraversableForwarder.scala:35)
        at scala.App$class.main(App.scala:76)
        at no.found.util.ElasticCloudApp.main(ElasticCloudApp.scala:23)

  Errors have caused Elastic Cloud Enterprise installation to fail - Please check logs 
  Node type - initial

```

log:

```
[2019-07-18 03:55:50,245][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [spray.can.Http$ConnectionException: ErrorClosed(Connection reset by peer)]) {}
[2019-07-18 03:55:51,265][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [spray.can.Http$ConnectionException: Premature connection close (the server doesn't appear to support request pipelining)]) {}
[2019-07-18 03:56:01,466][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [spray.can.Http$ConnectionException: Unexpected connection termination]) {}
[2019-07-18 03:56:02,486][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [spray.can.Http$ConnectionException: Premature connection close (the server doesn't appear to support request pipelining)]) {}
[2019-07-18 03:56:45,328][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [spray.can.Http$ConnectionException: ErrorClosed(Connection reset by peer)]) {}
[2019-07-18 03:56:46,345][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [spray.can.Http$ConnectionException: Premature connection close (the server doesn't appear to support request pipelining)]) {}
[2019-07-18 03:57:20,927][ERROR][no.found.bootstrap.BootstrapInitial$] Unhandled error. {}
java.util.concurrent.TimeoutException: Futures timed out after [600000 milliseconds]
        at scala.concurrent.impl.Promise$DefaultPromise.ready(Promise.scala:223)
        at scala.concurrent.impl.Promise$DefaultPromise.result(Promise.scala:227)
        at scala.concurrent.Await$$anonfun$result$1.apply(package.scala:190)
        at scala.concurrent.BlockContext$DefaultBlockContext$.blockOn(BlockContext.scala:53)
        at scala.concurrent.Await$.result(package.scala:190)
        at no.found.bootstrap.BootstrapInitial.bootstrapServiceLayer(BootstrapInitial.scala:840)
        at no.found.bootstrap.BootstrapInitial.bootstrap(BootstrapInitial.scala:613)
        at no.found.bootstrap.BootstrapInitial$.delayedEndpoint$no$found$bootstrap$BootstrapInitial$1(BootstrapInitial.scala:1043)
        at no.found.bootstrap.BootstrapInitial$delayedInit$body.apply(BootstrapInitial.scala:1037)
        at scala.Function0$class.apply$mcV$sp(Function0.scala:34)
        at scala.runtime.AbstractFunction0.apply$mcV$sp(AbstractFunction0.scala:12)
        at scala.App$$anonfun$main$1.apply(App.scala:76)
        at scala.App$$anonfun$main$1.apply(App.scala:76)
        at scala.collection.immutable.List.foreach(List.scala:392)
        at scala.collection.generic.TraversableForwarder$class.foreach(TraversableForwarder.scala:35)
        at scala.App$class.main(App.scala:76)
        at no.found.util.ElasticCloudApp.main(ElasticCloudApp.scala:23)
        at no.found.bootstrap.BootstrapInitial.main(BootstrapInitial.scala)
[2019-07-18 03:57:20,998][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [akka.pattern.AskTimeoutException: Recipient[Actor[akka://default/user/IO-HTTP#1589661055]] had already been terminated. Sender[null] sent the message of type "spray.http.HttpRequest".]) {}
[2019-07-18 03:57:21,008][ERROR][scala.Predef$] Uncaught throwable occurred on thread: [main], calling System.exit(1) {}
java.util.concurrent.TimeoutException: Futures timed out after [600000 milliseconds]
        at scala.concurrent.impl.Promise$DefaultPromise.ready(Promise.scala:223)
        at scala.concurrent.impl.Promise$DefaultPromise.result(Promise.scala:227)
        at scala.concurrent.Await$$anonfun$result$1.apply(package.scala:190)
        at scala.concurrent.BlockContext$DefaultBlockContext$.blockOn(BlockContext.scala:53)
        at scala.concurrent.Await$.result(package.scala:190)
        at no.found.bootstrap.BootstrapInitial.bootstrapServiceLayer(BootstrapInitial.scala:840)
        at no.found.bootstrap.BootstrapInitial.bootstrap(BootstrapInitial.scala:613)
        at no.found.bootstrap.BootstrapInitial$.delayedEndpoint$no$found$bootstrap$BootstrapInitial$1(BootstrapInitial.scala:1043)
        at no.found.bootstrap.BootstrapInitial$delayedInit$body.apply(BootstrapInitial.scala:1037)
        at scala.Function0$class.apply$mcV$sp(Function0.scala:34)
        at scala.runtime.AbstractFunction0.apply$mcV$sp(AbstractFunction0.scala:12)
        at scala.App$$anonfun$main$1.apply(App.scala:76)
        at scala.App$$anonfun$main$1.apply(App.scala:76)
        at scala.collection.immutable.List.foreach(List.scala:392)
        at scala.collection.generic.TraversableForwarder$class.foreach(TraversableForwarder.scala:35)
        at scala.App$class.main(App.scala:76)
        at no.found.util.ElasticCloudApp.main(ElasticCloudApp.scala:23)
        at no.found.bootstrap.BootstrapInitial.main(BootstrapInitial.scala)
[2019-07-18 03:57:21,010][INFO][no.found.util.LogApplicationExit$] Application is exiting {}
```

---

<div class="post-metadata">

**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\
**Post date:** [July 18, 2019, 1:32pm UTC](https://discuss.elastic.co/t/ece-install-error-with-timeout-how-to-change-the-time-with-600000-milliseconds/191123/2 "2019-07-18T13:32:02Z")

</div>

This error occurs when the installer is unable to bootstrap an Elasticsearch cluster in docker as part of the install process. Normally this is a configuration/pre-reqs problem on the host.

There's 2 approaches to debugging:

- Double checking all the install pre-reqs were met
- Looking in `/mnt/data/elastic/:runner-id/services/` and the `constructor/logs` and `allocator/logs` to see if any useful errors were logged that would give a clue as to the specific config problem

---

<div class="post-metadata">

**Author:** ![Suraj\_Pandey](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/suraj_pandey/32/50531_2.png) [@Suraj\_Pandey](https://discuss.elastic.co/u/Suraj_Pandey)\
**Post date:** [July 28, 2019, 8:41am UTC](https://discuss.elastic.co/t/ece-install-error-with-timeout-how-to-change-the-time-with-600000-milliseconds/191123/3 "2019-07-28T08:41:12Z")

</div>

I am facing same error and also I have verified all the pre requisites and configuration files and all seems to be okay. Also there were no allocator logs or constructor logs generated. Bridge network ip is default and we are trying to first install on a single host with Redhat Linux os .

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<div class="post-metadata">

**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\
**Post date:** [July 29, 2019, 3:33pm UTC](https://discuss.elastic.co/t/ece-install-error-with-timeout-how-to-change-the-time-with-600000-milliseconds/191123/4 "2019-07-29T15:33:27Z")

</div>

Are there any files at all under `/mnt/data/elastic/:runner-id/services/`?

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 12, 2019, 3:33pm UTC](https://discuss.elastic.co/t/ece-install-error-with-timeout-how-to-change-the-time-with-600000-milliseconds/191123/5 "2019-08-12T15:33:31Z")

</div>

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