# ECE installation failed **URL:** \ **Category:** Elastic Cloud Enterprise (ECE)\ **Created:** [October 9, 2017, 9:07am UTC](https://discuss.elastic.co/t/ece-installation-failed/103197 "2017-10-09T09:07:52Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Bala23](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@Bala23](https://discuss.elastic.co/u/Bala23)\ **Post date:** [October 9, 2017, 9:07am UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/1 "2017-10-09T09:07:52Z")
I have getting the following error while Elastic Enterprise . **_Installation Logs_** ``` > bash <(curl -fsSL https://download.elastic.co/cloud/elastic-cloud-enterprise.sh) install --debug > WARNING: Error loading config file:/root/.docker/config.json - stat /root/.docker/config.json: permission denied > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Elastic Cloud Enterprise Installer > > Start setting up a new Elastic Cloud Enterprise installation by installing the software on your first host. > This first host becomes the initial coordinator and provides access to the Cloud UI, where you can manage your installation. > To learn more about the options you can specify, see the documentation. > > NOTE: If you want to add this host to an existing installation, please specify the --coordinator-host and --roles-token flags > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > -- Debug Info -- > NODE_TYPE - initial > REPOSITORY - docker.elastic.co/cloud-enterprise > RUNNER_CAPACITY - 8549 > RUNNER_AVAILABILITY_ZONE - ece-region-1a > NODE_TYPE - initial > FORCE_INSTALL - False > HOST_STORAGE_ROOT_VOLUME_PATH - /mnt/data > RUNNER_ID - 192.168.1.6 > RUNNER_REGION - ece-region > RUNNER_ROLES - > ELASTIC_UID - 1000 > HOST_STORAGE_PATH - /mnt/data/elastic > HOST_PREREQ_FAILED - False > MEMORY_SETTINGS - {} > HOST_STORAGE_DEVICE_PATH - /dev/mapper/ubuntu--vg-root > RUNNER_ROLES_TOKEN - > RUNNER_HOST_IP - 192.168.1.6 > ELASTIC_GID - 1000 > CLOUD_ENTERPRISE_VERSION - 1.0.2 > > -- Verifying Prerequisites -- > Checking host storage path... PASSED > Checking docker version... PASSED > - Elastic Cloud Enterprise is certified for 1.11. but 17.03.1-ce is currently installed > Checking internal ip connectivity... PASSED > Checking OS settings... PASSED > Checking OS kernel version... PASSED > Checking Minimum required memory... PASSED > Checking Kernel cgroup.memory setting... PASSED > - OS setting 'cgroup.memory' should be set to cgroup.memory=nokmem > -- Completed Verifying Prerequisites -- > > - Running Bootstrap container > - Monitoring bootstrap process > - [2017-10-09 08:51:40,035][INFO][no.found.bootstrap.BootstrapInitial] Loaded bootstrap settings {} > - [2017-10-09 08:51:47,942][WARN][no.found.docker.DockerContainerManager] Default registry [https://index.docker.io/v1/] has no auths. Known auths: [List()] {} > - [2017-10-09 08:51:53,395][INFO][no.found.docker.DockerContainerManager] Starting container [frc-zookeeper-servers-zookeeper] {"ec_container_kind":"docker","ec_container_group":"zookeeper-servers","ec_container_name":"zookeeper"} > ......... > - ) {} > - [2017-10-09 08:52:07,995][INFO][no.found.bootstrap.BootstrapInitial] Creating container set [curators] with acls: List(31,s{'digest,'runners:f1eruKhHNtuD8c0HDPLAxIyCdnI=} > - , 31,s{'digest,'curators:IcJELDo2ZtURUqf99CZZhm95/50=} > - ) {} > - [2017-10-09 08:52:08,015][INFO][no.found.bootstrap.BootstrapInitial] Starting local runner {} > - [2017-10-09 08:52:09,671][INFO][no.found.docker.DockerContainerManager] Starting container [frc-runners-runner] {"ec_container_kind":"docker","ec_container_group":"runners","ec_container_name":"runner"} > - [2017-10-09 08:52:10,039][INFO][no.found.bootstrap.BootstrapInitial] Started local runner {} > - [2017-10-09 08:52:10,043][INFO][no.found.bootstrap.BootstrapInitial] Waiting for runner container node {} > - [2017-10-09 08:52:20,197][INFO][no.found.bootstrap.BootstrapInitial] Runner container node detected {} > - [2017-10-09 08:52:20,661][INFO][no.found.bootstrap.BootstrapInitial] Waiting for coordinator candidate {} > - [2017-10-09 08:52:45,794][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://192.168.1.6:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [192.168.1.6:22191/v1] with local namespace [/v1] {} > - [2017-10-09 08:52:45,796][INFO][org.apache.curator.framework.state.ConnectionStateManager] State change: SUSPENDED {} > - [2017-10-09 08:52:45,817][ERROR][no.found.bootstrap.BootstrapInitial$] Unhandled error. {} > -- An error has occurred in bootstrap process. Please examine logs -- > - org.apache.zookeeper.KeeperException$ConnectionLossException: KeeperErrorCode = ConnectionLoss > - at no.found.curator.pimps.FutureWatcher.process(FutureWatchables.scala:62) > - at org.apache.curator.framework.imps.NamespaceWatcher.process(NamespaceWatcher.java:77) > - at org.apache.zookeeper.ClientCnxn$EventThread.processEvent(ClientCnxn.java:553) > - at org.apache.zookeeper.ClientCnxn$EventThread.run(ClientCnxn.java:528) > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Errors have caused Elastic Cloud Enterprise installation to fail - Please check logs > Node type - initial > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Elastic Cloud Enterprise installation completed successfully > > Ready to copy down some important information and keep it safe? > > To access the Cloud UI: > http://192.168.1.6:12400 > https://192.168.1.6:12443 ``` We are not able access the Cloud URL, facing unknown host exception. Any help should be appreciated. ---
**Author:** ![Patroklos\_Papapetrou](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/patroklos_papapetrou/32/20715_2.png) [@Patroklos\_Papapetrou](https://discuss.elastic.co/u/Patroklos_Papapetrou)\ **Post date:** [October 9, 2017, 9:34am UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/2 "2017-10-09T09:34:31Z")
Hi @Bala23 Looking at the logs I see a few things that might cause some issues. 1. You are using a docker version that is not officially certified. Can you please use Docker 1.11 instead. If you plan to use Docker 1.12 please have a look at the [documentation](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-prereqs.html) 2. I assume that you've been through the documentation page and you have prepared the right users with proper permissions, right? If not please revisit this [document](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-prereqs.html) Let's fix the docker issue first and if you still have problems please post here. Thank you ---
**Author:** ![Bala23](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@Bala23](https://discuss.elastic.co/u/Bala23)\ **Post date:** [October 9, 2017, 12:46pm UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/3 "2017-10-09T12:46:58Z")
But my error is on Zookeeper . Can I know how the docker version reflects it and also i am getting a cloud UI and When i connect to the host , it throwing unknown host. I also could not able to find docker for 1.11 version ---
**Author:** ![Patroklos\_Papapetrou](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/patroklos_papapetrou/32/20715_2.png) [@Patroklos\_Papapetrou](https://discuss.elastic.co/u/Patroklos_Papapetrou)\ **Post date:** [October 9, 2017, 1:41pm UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/4 "2017-10-09T13:41:37Z")
Hey @Bala23 I can't tell 100% you if the problem is caused by docker because as I said the version you are using it's not officially supported and it's not tested on our side. My _guess_ is that this is the root cause so please try to follow the installation steps as described in the following links [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-install-docker-trusty](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-install-docker-trusty) [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-install-docker-xenial](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-install-docker-xenial) [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-install-docker-rhel-centos](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-install-docker-rhel-centos) It's on our roadmap to test also ECE installation with docker 1.17 and update our docs accordingly. ---
**Author:** ![Bala23](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@Bala23](https://discuss.elastic.co/u/Bala23)\ **Post date:** [October 9, 2017, 1:54pm UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/5 "2017-10-09T13:54:03Z")
I have fixed this issue and also Elastic Cloud Enterprise is running and I can be able to logged into the Elastic cloud UI . Thanks for your help and support. Now the issue i cant able to create a cluster and I am getting a "Fetching node configurations failed"(500 Internal Error) Thanks for your help and support. ---
**Author:** ![Patroklos\_Papapetrou](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/patroklos_papapetrou/32/20715_2.png) [@Patroklos\_Papapetrou](https://discuss.elastic.co/u/Patroklos_Papapetrou)\ **Post date:** [October 9, 2017, 5:46pm UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/6 "2017-10-09T17:46:33Z")
Hey @Bala23 Did you solve it by installing ECE using docker 1.11? ---
**Author:** ![Bala23](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@Bala23](https://discuss.elastic.co/u/Bala23)\ **Post date:** [October 10, 2017, 5:32am UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/7 "2017-10-10T05:32:24Z")
No . I was using a docker latest version. I can able to now login to the cloud UI and cannot able to create cluster . The logs produced in the admin console was, ``` > 2017-10-10 06:48:50,052][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10009ms for sessionid 0xa0003c20fb40010, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,053][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10004ms for sessionid 0xa0003c20fb40016, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,053][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10008ms for sessionid 0xa0003c20fb40015, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,053][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10008ms for sessionid 0xa0003c20fb40013, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,062][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10000ms for sessionid 0xa0003c20fb40011, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,063][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10000ms for sessionid 0xa0003c20fb40017, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,062][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10000ms for sessionid 0xa0003c20fb40012, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,063][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10001ms for sessionid 0xa0003c20fb40014, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,069][INFO][org.apache.zookeeper.ClientCnxn] Client session timed out, have not heard from server in 10005ms for sessionid 0xa0003c20fb40018, closing socket connection and attempting reconnect {} > [2017-10-10 06:48:50,185][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://containerhost:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [containerhost:22191/v1] with local namespace [/v1] {} > [2017-10-10 06:48:50,185][INFO][org.apache.curator.framework.state.ConnectionStateManager] State change: SUSPENDED {} > [2017-10-10 06:48:50,187][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://containerhost:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [containerhost:22191/v1] with local namespace [/v1] {} > [2017-10-10 06:48:50,187][INFO][org.apache.curator.framework.state.ConnectionStateManager] State change: SUSPENDED {} > [2017-10-10 06:48:50,198][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://containerhost:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [containerhost:22191/v1] with local namespace [/v1] {} > [2017-10-10 06:48:50,199][INFO][org.apache.curator.framework.state.ConnectionStateManager] State change ``` ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [October 24, 2017, 5:32am UTC](https://discuss.elastic.co/t/ece-installation-failed/103197/8 "2017-10-24T05:32:27Z")
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