# ECE installation failure - 1.1.5

**URL:** <https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206>\
**Category:** Elastic Cloud Enterprise (ECE)\
**Created:** [September 4, 2018, 12:38pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206 "2018-09-04T12:38:52Z")\
**Posts on this page:** 11\
**Page:** 1

<div class="post-metadata">

**Author:** ![darren.skinner](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@darren.skinner](https://discuss.elastic.co/u/darren.skinner)\
**Post date:** [September 4, 2018, 12:38pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/1 "2018-09-04T12:38:52Z")

</div>

Hi,

I've been trying to install ece to test but i'm getting the following output and can't see any obvious problem to try to fix it. This is an offline installation so i have created an internal docker registry with the ECE image and 6.4 images for ES and Kibana.

...

> -bash-4.2$ bash ./elastic-cloud-enterprise.sh install --docker-registry [host2.internal.com:5000](http://host2.internal.com:5000) --host-storage-path /local/1/elastic-cloud --debug
> 
> - Creating Admin Console Elasticsearch backend {}
> - Unhandled error. {}  
> -- An error has occurred in bootstrap process. Please examine logs --  
> java.util.concurrent.TimeoutException: Futures timed out after [30 minutes]  
> at scala.concurrent.impl.Promise$DefaultPromise.ready(Promise.scala:223)  
> at scala.concurrent.impl.Promise$DefaultPromise.result(Promise.scala:227)  
> at scala.concurrent.Await$$anonfun$result$1.apply(package.scala:190)  
> at scala.concurrent.BlockContext$DefaultBlockContext$.blockOn(BlockContext.scala:53)  
> at scala.concurrent.Await$.result(package.scala:190)  
> at no.found.bootstrap.BootstrapInitial.bootstrapServiceLayer(BootstrapInitial.scala:880)  
> at no.found.bootstrap.BootstrapInitial.bootstrap(BootstrapInitial.scala:650)  
> at no.found.bootstrap.BootstrapInitial$.delayedEndpoint$no$found$bootstrap$BootstrapInitial$1(BootstrapInitial.scala:1215)  
> at no.found.bootstrap.BootstrapInitial$delayedInit$body.apply(BootstrapInitial.scala:1209)  
> at scala.Function0$class.apply$mcV$sp(Function0.scala:34)  
> at scala.runtime.AbstractFunction0.apply$mcV$sp(AbstractFunction0.scala:12)  
> at scala.App$$anonfun$main$1.apply(App.scala:76)  
> at scala.App$$anonfun$main$1.apply(App.scala:76)  
> at scala.collection.immutable.List.foreach(List.scala:392)  
> at scala.collection.generic.TraversableForwarder$class.foreach(TraversableForwarder.scala:35)  
> at scala.App$class.main(App.scala:76)  
> at no.found.bootstrap.BootstrapInitial$.main(BootstrapInitial.scala:1209)  
> at no.found.bootstrap.BootstrapInitial.main(BootstrapInitial.scala)

---

<div class="post-metadata">

**Author:** ![martinmarialouis](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@martinmarialouis](https://discuss.elastic.co/u/martinmarialouis)\
**Post date:** [September 18, 2018, 2:42am UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/2 "2018-09-18T02:42:33Z")

</div>

## Hi, I am also facing same issue for the same version of ECE The error is below:

- [2018-09-18 02:19:21,374][INFO][no.found.bootstrap.BootstrapInitial] Applying Admin Console Elasticsearch index templates {}
- [2018-09-18 02:19:21,677][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [java.lang.Exception: 502 Bad Gateway: HttpEntity(application/json; charset=UTF-8,{"ok":false,"message":"The requested cluster is currently unavailable"})]) {}
- [2018-09-18 02:29:21,379][ERROR][no.found.bootstrap.BootstrapInitial$] Unhandled error. {}  
-- An error has occurred in bootstrap process. Please examine logs --
- java.util.concurrent.TimeoutException: Futures timed out after [600000 milliseconds]
- at scala.concurrent.impl.Promise$DefaultPromise.ready(Promise.scala:223)
- at scala.concurrent.impl.Promise$DefaultPromise.result(Promise.scala:227)
- at scala.concurrent.Await$$anonfun$result$1.apply(package.scala:190)
- at scala.concurrent.BlockContext$DefaultBlockContext$.blockOn(BlockContext.scala:53)
- at scala.concurrent.Await$.result(package.scala:190)
- at no.found.bootstrap.BootstrapInitial.bootstrapServiceLayer(BootstrapInitial.scala:892)
- at no.found.bootstrap.BootstrapInitial.bootstrap(BootstrapInitial.scala:650)
- at no.found.bootstrap.BootstrapInitial$.delayedEndpoint$no$found$bootstrap$BootstrapInitial$1(BootstrapInitial.scala:1215)
- at no.found.bootstrap.BootstrapInitial$delayedInit$body.apply(BootstrapInitial.scala:1209)
- at scala.Function0$class.apply$mcV$sp(Function0.scala:34)
- at scala.runtime.AbstractFunction0.apply$mcV$sp(AbstractFunction0.scala:12)
- at scala.App$$anonfun$main$1.apply(App.scala:76)
- at scala.App$$anonfun$main$1.apply(App.scala:76)
- at scala.collection.immutable.List.foreach(List.scala:392)
- at scala.collection.generic.TraversableForwarder$class.foreach(TraversableForwarder.scala:35)
- at scala.App$class.main(App.scala:76)
- at no.found.bootstrap.BootstrapInitial$.main(BootstrapInitial.scala:1209)
- at no.found.bootstrap.BootstrapInitial.main(BootstrapInitial.scala)
- [2018-09-18 02:29:21,476][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [akka.pattern.AskTimeoutException: Recipient[Actor[akka://default/user/IO-HTTP#-329960940]] had already been terminated. Sender[null] sent the message of type "spray.http.HttpRequest".]) {}

```auto
  Errors have caused Elastic Cloud Enterprise installation to fail - Please check logs 
  Node type - initial

```

Can someone help me to figure this out  
Thanks for your help

---

<div class="post-metadata">

**Author:** ![slm](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@slm](https://discuss.elastic.co/u/slm)\
**Post date:** [September 24, 2018, 2:21pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/3 "2018-09-24T14:21:07Z")

</div>

Is there any solution for this? I am experiencing the same problem when installing ECE 1.1.5 **with** internet access.

```
Applying Admin Console Elasticsearch index templates {}
[2018-09-23 22:18:03,029][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [java.lang.Exception: 502 Bad Gateway: HttpEntity(application/json; charset=UTF-8,{"ok":false,"message":"The requested cluster is currently unavailable"})]) {}
[2018-09-23 22:28:02,995][ERROR][no.found.bootstrap.BootstrapInitial$] Unhandled error. {}
java.util.concurrent.TimeoutException: Futures timed out after [600000 milliseconds]
       at scala.concurrent.impl.Promise$DefaultPromise.ready(Promise.scala:223)
       at scala.concurrent.impl.Promise$DefaultPromise.result(Promise.scala:227)
       at scala.concurrent.Await$$anonfun$result$1.apply(package.scala:190)
       at scala.concurrent.BlockContext$DefaultBlockContext$.blockOn(BlockContext.scala:53)
       at scala.concurrent.Await$.result(package.scala:190)
       at no.found.bootstrap.BootstrapInitial.bootstrapServiceLayer(BootstrapInitial.scala:892)
       at no.found.bootstrap.BootstrapInitial.bootstrap(BootstrapInitial.scala:650)
       at no.found.bootstrap.BootstrapInitial$.delayedEndpoint$no$found$bootstrap$BootstrapInitial$1(BootstrapInitial.scala:1215)
       at no.found.bootstrap.BootstrapInitial$delayedInit$body.apply(BootstrapInitial.scala:1209)
       at scala.Function0$class.apply$mcV$sp(Function0.scala:34)
       at scala.runtime.AbstractFunction0.apply$mcV$sp(AbstractFunction0.scala:12)
       at scala.App$$anonfun$main$1.apply(App.scala:76)
       at scala.App$$anonfun$main$1.apply(App.scala:76)
       at scala.collection.immutable.List.foreach(List.scala:392)
       at scala.collection.generic.TraversableForwarder$class.foreach(TraversableForwarder.scala:35)
       at scala.App$class.main(App.scala:76)
       at no.found.bootstrap.BootstrapInitial$.main(BootstrapInitial.scala:1209)
       at no.found.bootstrap.BootstrapInitial.main(BootstrapInitial.scala)
[2018-09-23 22:28:03,023][INFO][no.found.bootstrap.ServiceLayerBootstrap] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [akka.pattern.AskTimeoutException: Recipient[Actor[akka://default/user/IO-HTTP#-2009195629]] had already been terminated. Sender[null] sent the message of type "spray.http.HttpRequest".]) {}
```

---

<div class="post-metadata">

**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\
**Post date:** [September 24, 2018, 8:58pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/4 "2018-09-24T20:58:05Z")

</div>

@darren.skinner

Sorry for the delay in responding - I believe to get the ES and Kibana images installed using "--docker-registry" may not be sufficient

The allocator logs (eg `/mnt/data/elastic/:ALLOCATOR_ID/services/allocator/logs` should tell you what image it's trying to pull so you can figure out where exactly to put the image that are downloadable from here: ... docs for offline install are here: [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-installing-offline.html#ece-installing-offline-images](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-installing-offline.html#ece-installing-offline-images))

@sim , @martinmarialouis

What does `docker ps` return?

It seems likely that the cluster has spun up but is failing for some reason

The ES logs should be present in somewhere like `/mnt/data/elastic/ALLOCATOR_ID/services/allocators/containers/elasticsearch/CLUSTER_ID/logs`, which might give some indication

Alex

---

<div class="post-metadata">

**Author:** ![slm](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@slm](https://discuss.elastic.co/u/slm)\
**Post date:** [September 25, 2018, 12:20pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/5 "2018-09-25T12:20:15Z")

</div>

Thanks for responding @Alex_Piggott  
No log directory exists in the /mnt/data/elastic/ALLOCATOR\_ID/services/allocators/containers/elasticsearch/CLUSTER\_ID, but there is a log in /mnt/data/elastic/:ALLOCATOR\_ID/services/allocator/logs. I've included a snipit of the log file below. The last few lines repeate until it dies.

```
[2018-09-24 14:55:00,381][INFO][no.found.runner.allocation.elasticsearch.ElasticsearchDockerContainerManager] Deleting container {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,381][INFO][no.found.docker.DockerContainerManager] Destroying container [fac-252e3238734343dbab69f5b3bb27a6e3-instance-0000000001] {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,424][INFO][no.found.runner.allocation.elasticsearch.ElasticsearchDockerContainerManager] Tearing down filesystem {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,425][INFO][no.found.runner.managers.XFSQuotaManager] Removing quota from [XFSProjectName(es,252e3238734343dbab69f5b3bb27a6e3,instance-0000000001)] {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,429][WARN][no.found.runner.managers.XFSQuotaManager] Command [[sudo, -n, xfs_quota, -x, -c, project -C -p /mnt/data/elastic/10.94.52.10/services/allocator/containers/elasticsearch/252e3238734343dbab69f5b3bb27a6e3/instance-0000000001/data 13008, /mnt/data]] returned status code [1]] with output: [E: [xfs_quota: cannot setup path for project dir /mnt/data/elastic/10.94.52.10/services/allocator/containers/elasticsearch/252e3238734343dbab69f5b3bb27a6e3/instance-0000000001/data: No such file or directory]] {}
[2018-09-24 14:55:00,432][WARN][no.found.runner.managers.XFSQuotaManager] Command [[sudo, -n, xfs_quota, -x, -c, project -C -p /mnt/data/elastic/10.94.52.10/services/allocator/containers/elasticsearch/252e3238734343dbab69f5b3bb27a6e3/instance-0000000001/logs 13008, /mnt/data]] returned status code [1]] with output: [E: [xfs_quota: cannot setup path for project dir /mnt/data/elastic/10.94.52.10/services/allocator/containers/elasticsearch/252e3238734343dbab69f5b3bb27a6e3/instance-0000000001/data: No such file or directory], E: [xfs_quota: cannot setup path for project dir /mnt/data/elastic/10.94.52.10/services/allocator/containers/elasticsearch/252e3238734343dbab69f5b3bb27a6e3/instance-0000000001/logs: No such file or directory]] {}
[2018-09-24 14:55:00,435][WARN][no.found.runner.managers.XFSQuotaManager] Command [[sudo, -n, xfs_quota, -x, -c, limit -p bhard=0 rtbhard=0 13008, /mnt/data]] returned status code [1]] with output: [E: [xfs_quota: cannot setup path for project dir /mnt/data/elastic/10.94.52.10/services/allocator/containers/elasticsearch/252e3238734343dbab69f5b3bb27a6e3/instance-0000000001/data: No such file or directory], E: [xfs_quota: cannot setup path for project dir /mnt/data/elastic/10.94.52.10/services/allocator/containers/elasticsearch/252e3238734343dbab69f5b3bb27a6e3/instance-0000000001/logs: No such file or directory], E: [xfs_quota: cannot set limits: Function not implemented]] {}
[2018-09-24 14:55:00,436][INFO][no.found.runner.allocation.elasticsearch.ElasticsearchDockerContainerManager] Releasing network resources {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,470][INFO][no.found.runner.allocation.elasticsearch.ElasticsearchDockerContainerManager] Deallocated container {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,470][INFO][no.found.runner.allocation.elasticsearch.ElasticsearchDockerContainerManager] Telling [Actor[akka://default/user/$b/allocations#790836080]] about a successful deallocation {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,470][INFO][no.found.runner.allocation.AllocatorAllocationsManager] Stopping allocation: [Actor[akka://default/user/$b/allocations/elasticsearch-252e3238734343dbab69f5b3bb27a6e3-instance-0000000001-2#1426336881]] {}
[2018-09-24 14:55:00,471][INFO][no.found.runner.allocation.elasticsearch.clustertask.ClusterTaskScheduler] [Actor[akka://default/user/$b/allocations/elasticsearch-252e3238734343dbab69f5b3bb27a6e3-instance-0000000001-2/scheduler#-1342683483]] Stopping scheduling of tasks {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:00,471][INFO][no.found.runner.allocation.elasticsearch.clustertask.ClusterTaskScheduler] [Actor[akka://default/user/$b/allocations/elasticsearch-252e3238734343dbab69f5b3bb27a6e3-instance-0000000001-2/scheduler#-1342683483]] Closing leader latch {"ec_container_kind":"elasticsearch","ec_container_group":"252e3238734343dbab69f5b3bb27a6e3","ec_container_name":"instance-0000000001"}
[2018-09-24 14:55:04,439][WARN][no.found.runner.managers.XFSQuotaWatcher] Command [[sudo, -n, xfs_quota, -x, -c, report -p -n -N]] returned status code [0]] with output: [E: XFS_GETQUOTA: Invalid argument] {}
[2018-09-24 14:55:34,460][WARN][no.found.runner.managers.XFSQuotaWatcher] Command [[sudo, -n, xfs_quota, -x, -c, report -p -n -N]] returned status code [0]] with output: [E: XFS_GETQUOTA: Invalid argument] {}
[2018-09-24 14:56:04,479][WARN][no.found.runner.managers.XFSQuotaWatcher] Command [[sudo, -n, xfs_quota, -x, -c, report -p -n -N]] returned status code [0]] with output: [E: XFS_GETQUOTA: Invalid argument] {}
[2018-09-24 14:56:34,500][WARN][no.found.runner.managers.XFSQuotaWatcher] Command [[sudo, -n, xfs_quota, -x, -c, report -p -n -N]] returned status code [0]] with output: [E: XFS_GETQUOTA: Invalid argument] {}
```

---

<div class="post-metadata">

**Author:** ![slm](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@slm](https://discuss.elastic.co/u/slm)\
**Post date:** [September 25, 2018, 12:46pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/6 "2018-09-25T12:46:05Z")

</div>

For me, docker ps:

```
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
c83a29deb1dd docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours frc-curators-curator
1cc8677c0ff9 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours 0.0.0.0:12300->12300/tcp, 0.0.0.0:12343->12343/tcp frc-admin-consoles-admin-console
39fba45a6051 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours 0.0.0.0:12400->5601/tcp, 0.0.0.0:12443->5643/tcp frc-cloud-uis-cloud-ui
e82cd97b0aef docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours frc-constructors-constructor
921e2022cc90 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours 0.0.0.0:9244->9244/tcp, 0.0.0.0:12344->12344/tcp frc-services-forwarders-services-forwarder
e45f71a9f6f4 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours 0.0.0.0:2112->2112/tcp frc-directors-director
d4e9e5ff026e docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours frc-beats-runners-beats-runner
4f7c7a901cc7 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours frc-allocators-allocator
0e9190661a45 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours 0.0.0.0:9200->9200/tcp, 0.0.0.0:9243->9243/tcp, 0.0.0.0:9300->9300/tcp, 0.0.0.0:9343->9343/tcp frc-proxies-proxy
3466690a1d00 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours frc-blueprints-blueprint
51469d3a948c docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours frc-runners-runner
6f61b5e95e7d docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours frc-client-forwarders-client-forwarder
a2584b8711fa docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.1.5 "/sbin/my_init" 16 hours ago Up 16 hours 0.0.0.0:2191->2191/tcp, 0.0.0.0:12191->12191/tcp, 0.0.0.0:12898->12898/tcp, 0.0.0.0:13898->13898/tcp frc-zookeeper-servers-zookeeper
```

---

<div class="post-metadata">

**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\
**Post date:** [September 25, 2018, 6:07pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/7 "2018-09-25T18:07:28Z")

</div>

@sim

Hmm this is really strange .. the line in the bootstrap log `Waiting for [apply-elasticsearch-template]` only occurs after `Creating Admin Console Elasticsearch backend` which only returns when the cluster is created (what are the lines immediately preceding the bootstrap log snippet you provided)

The cluster being created means that from `docker ps` there should be a container called `fac-SOME_CUSTER_ID-instance-0000000000` but there aren't any such containers.

Meanwhile the allocator logs reveal that there was previously a container called `fac-252e3238734343dbab69f5b3bb27a6e3-instance-0000000001` ... the `0000000001` meaning that it had been created and then modified from the UI or API at some point, and then deleted. (I don't know if `252e3238734343dbab69f5b3bb27a6e3` is the id of the "adminconsole cluster" it's complaining about)

Is it possible that you reinstalled over a working ECE version without first clearing all the old containers and directories?! That might explain what I'm seeing.

---

<div class="post-metadata">

**Author:** ![slm](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@slm](https://discuss.elastic.co/u/slm)\
**Post date:** [September 25, 2018, 6:54pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/8 "2018-09-25T18:54:22Z")

</div>

@Alex_Piggott

I did do a reinstall but removed the previous install according to [elastic docs](https://www.elastic.co/guide/en/cloud-enterprise/1.1/ece-uninstall.html) with docker rm -f frc-runners-runner frc-allocators-allocator $(docker ps -a -q); sudo rm -rf /mnt/data/elastic/\* && docker ps -a

I have also removed and reinstalled docker and always with the same results.

I did reach out to elastic support and they were able to reproduce this problem on RedHat 7.5. I confirmed that I was able to complete the install on a 7.4 VM. Waiting to hear back about next steps, but worst case I'll have to downgrade all the systems we've provisioned for this environment. .

---

<div class="post-metadata">

**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\
**Post date:** [September 25, 2018, 7:00pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/9 "2018-09-25T19:00:55Z")

</div>

@sim

Ah found it in our support DB - thanks, I'll check out what's going on (and report any generic findings back here for other people)

Alex

---

<div class="post-metadata">

**Author:** ![darren.skinner](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@darren.skinner](https://discuss.elastic.co/u/darren.skinner)\
**Post date:** [October 2, 2018, 12:59pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/10 "2018-10-02T12:59:12Z")

</div>

My initial problem was caused by not sourcing ALL of the elasticsearch and kibana images. I wrongly assumed it would be ok with 6.4 only.

Once i added the other versions the install went through normally.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 16, 2018, 12:59pm UTC](https://discuss.elastic.co/t/ece-installation-failure-1-1-5/147206/11 "2018-10-16T12:59:13Z")

</div>

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