# ECE installation hanging after Loaded bootstrap settings **URL:** \ **Category:** Elastic Cloud Enterprise (ECE)\ **Created:** [October 19, 2017, 12:41pm UTC](https://discuss.elastic.co/t/ece-installation-hanging-after-loaded-bootstrap-settings/104552 "2017-10-19T12:41:22Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![adesouza](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@adesouza](https://discuss.elastic.co/u/adesouza)\ **Post date:** [October 19, 2017, 12:41pm UTC](https://discuss.elastic.co/t/ece-installation-hanging-after-loaded-bootstrap-settings/104552/1 "2017-10-19T12:41:22Z")
Hi, I'm installing ECE on RHEL 7.1 in AWS. I've followed the instructions from here (using the ec2-user) - [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-configure-hosts-rhel-centos](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-configure-hosts.html#ece-configure-hosts-rhel-centos) (except the Kernel part - it's already 3.10) When I get to installing ECE it hangs after `Loaded bootstrap settings` The issue seems to be the same as the first part of this thread - [Issues with installing elastic-cloud-enterprise-installer](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199) but it doesn't say what was done to resolve the issue. Here's the debug output from the install ``` -- Debug Info -- NODE_TYPE - initial REPOSITORY - docker.elastic.co/cloud-enterprise HOST_STORAGE_PATH - /mnt/data/elastic RUNNER_ROLES - RUNNER_REGION - ece-region HOST_STORAGE_DEVICE_PATH - /dev/xvda2 RUNNER_HOST_IP - 172.31.xxx.xxx HOST_STORAGE_ROOT_VOLUME_PATH - /mnt/data CLOUD_ENTERPRISE_VERSION - 1.0.2 HOST_PREREQ_FAILED - False RUNNER_ROLES_TOKEN - RUNNER_ID - 172.31.xxx.xxx ELASTIC_GID - 1000 FORCE_INSTALL - False RUNNER_AVAILABILITY_ZONE - ece-region-1a RUNNER_CAPACITY - 12843 NODE_TYPE - initial MEMORY_SETTINGS - {} ELASTIC_UID - 1000 -- Verifying Prerequisites -- Checking host storage path... PASSED Checking docker version... PASSED Checking internal ip connectivity... PASSED Checking OS settings... PASSED Checking OS kernel version... PASSED - OS kernel version is 3.10.0-229.el7.x86_64 but we recommend 4.4. Checking Minimum required memory... PASSED Checking Kernel cgroup.memory setting... PASSED - OS setting 'cgroup.memory' should be set to cgroup.memory=nokmem -- Completed Verifying Prerequisites -- - Running Bootstrap container - Monitoring bootstrap process - [2017-10-19 11:31:14,330][INFO][no.found.bootstrap.BootstrapInitial] Loaded bootstrap settings {} - [2017-10-19 11:31:18,440][WARN][no.found.docker.DockerContainerManager] Default registry [https://index.docker.io/v1/] has no auths. Known auths: [List()] {} - [2017-10-19 11:31:20,251][INFO][no.found.docker.DockerContainerManager] Starting container [frc-client-forwarders-client-forwarder] {"ec_container_kind":"docker","ec_container_group":"client-forwarders","ec_container_name":"client-forwarder"} - [2017-10-19 11:31:20,272][INFO][no.found.docker.DockerContainerManager] Starting container [frc-zookeeper-servers-zookeeper] {"ec_container_kind":"docker","ec_container_group":"zookeeper-servers","ec_container_name":"zookeeper"} - [2017-10-19 11:31:20,889][INFO][org.apache.curator.framework.imps.CuratorFrameworkImpl] Starting {} - [2017-10-19 11:31:20,904][INFO][no.found.curator.ForwardedEnsembleProvider] Unable to read servers list from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] {} - [2017-10-19 11:31:20,905][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [0.0.0.0:2181/v1] with local namespace [/v1] {} - [2017-10-19 11:31:20,928][INFO][no.found.curator.ForwardedEnsembleProvider] Unable to read servers list from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] {} - [2017-10-19 11:31:20,928][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [0.0.0.0:2181/v1] with local namespace [/v1] {} - [2017-10-19 11:31:20,929][INFO][org.apache.curator.framework.imps.CuratorFrameworkImpl] Default schema {} - [2017-10-19 11:31:21,930][INFO][no.found.curator.ForwardedEnsembleProvider] Unable to read servers list from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] {} - [2017-10-19 11:31:21,931][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [0.0.0.0:2181/v1] with local namespace [/v1] {} - [2017-10-19 11:31:22,932][INFO][no.found.curator.ForwardedEnsembleProvider] Unable to read servers list from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] {} - [2017-10-19 11:31:22,932][INFO][no.found.curator.ForwardedEnsembleProvider] Resolved connection string from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1] to [0.0.0.0:2181/v1] with local namespace [/v1] {} - [2017-10-19 11:31:23,933][INFO][no.found.curator.ForwardedEnsembleProvider] Unable to read servers list from [http://172.31.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] {} ``` if it helps, here's the output of `docker ps` at this point ``` CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES 9752d15082d4 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.2 "/sbin/my_init" About a minute ago Up About a minute 0.0.0.0:2191->2191/tcp, 0.0.0.0:12191->12191/tcp, 0.0.0.0:12898->12898/tcp, 0.0.0.0:13898->13898/tcp frc-zookeeper-servers-zookeeper 960c5798418c docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.2 "/sbin/my_init" About a minute ago Up About a minute frc-client-forwarders-client-forwarder d59ba3e6dbf9 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.2 "/sbin/my_init" About a minute ago Up About a minute elastic-cloud-enterprise-bootstrap-1.0.2 d217d9047e9f docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.2 "elastic-cloud-enterp" About a minute ago Up About a minute 0.0.0.0:20000->20000/tcp elastic-cloud-enterprise-installer-1.0.2 ``` ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [October 23, 2017, 1:00pm UTC](https://discuss.elastic.co/t/ece-installation-hanging-after-loaded-bootstrap-settings/104552/2 "2017-10-23T13:00:22Z")
Hi @adesouza Sorry you're having issues. It looks like the installer is unable to connect to the `frc-zookeeper-servers-zookeeper`, which occurs via the `frc-client-forwarders-client-forwarder` (on port 2180) (which encrypts everything) The fix for the similar issue you linked was in this comment: > This looks like a connectivity issue. Is the public hostname you specified at the beginning of the installation routable from within the host? If you're on AWS for example, you should use the AWS public hostname and not public ip. Your case seems different, am I right that you're in a VPC and specified the internal VPC address as the host? A couple of possibilities: - Is the `RUNNER_IP` (`172.32.*`) definitely right? Pretty sure the installer would fail our earlier if not, but worth double checking - You should have a port open on `2180` - do you have some strange `iptables` configuration that is blocking it for the local IP? - (If he `2180` port is open, can you connect to it from the host CLI?) - Can you share the logs from `frc-client-forwarders-client-forwarder` (you should be able to find them in `/mnt/data/elastic/RUNNERIP/services/client-forwarder/logs` or somewhere like that) It's definitely a slightly strange networking problem, anyway Alex ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [November 6, 2017, 1:00pm UTC](https://discuss.elastic.co/t/ece-installation-hanging-after-loaded-bootstrap-settings/104552/3 "2017-11-06T13:00:41Z")
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