# ECE Platform upgrade from 2.13.2 to 3.3.0 failed and stuck during rollback **URL:** \ **Category:** Elastic Cloud Enterprise (ECE)\ **Created:** [December 5, 2022, 5:47pm UTC](https://discuss.elastic.co/t/ece-platform-upgrade-from-2-13-2-to-3-3-0-failed-and-stuck-during-rollback/320491 "2022-12-05T17:47:55Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mahesthogarpally](https://avatars.discourse-cdn.com/v4/letter/m/9dc877/32.png) [@mahesthogarpally](https://discuss.elastic.co/u/mahesthogarpally)\ **Post date:** [December 5, 2022, 5:47pm UTC](https://discuss.elastic.co/t/ece-platform-upgrade-from-2-13-2-to-3-3-0-failed-and-stuck-during-rollback/320491/1 "2022-12-05T17:47:55Z")
I tried to upgrade the ece platform version from 2.13.2 to 3.3 using "elastic-cloud-enterprise.sh" script,The upgrade failed and it got stuck during rollback.I tried to restart frc-runner-runner and now i see all the allocators on the gui are unhealthy, The upgrader.log looks like this ```auto [2022-12-05 15:15:36,627][INFO][no.found.upgrade.coordinator.RollbackCoordinator] Updating statuses of local steps to ZooKeeper {} [2022-12-05 15:15:36,670][ERROR][no.found.upgrade.agents.container.DockerContainerRollbackAgent] Unable to rollback container [constructors-constructor] because the backup container [cons tructors-constructor_bak] was not found {} [2022-12-05 15:15:36,737][ERROR][no.found.upgrade.agents.container.DockerContainerRollbackAgent] Unable to rollback container [services-forwarders-services-forwarder] because the backup c ontainer [services-forwarders-services-forwarder_bak] was not found {} [2022-12-05 15:15:36,804][ERROR][no.found.upgrade.agents.container.DockerContainerRollbackAgent] Unable to rollback container [client-forwarders-client-forwarder] because the backup conta iner [client-forwarders-client-forwarder_bak] was not found {} [2022-12-05 15:15:36,868][ERROR][no.found.upgrade.agents.container.DockerContainerRollbackAgent] Unable to rollback container [zookeeper-servers-zookeeper] because the backup container [z ookeeper-servers-zookeeper_bak] was not found {} [2022-12-05 15:15:36,931][ERROR][no.found.upgrade.agents.container.DockerContainerRollbackAgent] Unable to rollback container [directors-director] because the backup container [directors- director_bak] was not found {} [2022-12-05 15:15:37,000][ERROR][no.found.upgrade.agents.container.DockerContainerRollbackAgent] Unable to rollback container [runners-runner] because the backup container [runners-runner _bak] was not found {} [2022-12-05 15:15:37,003][INFO][no.found.docker.DockerContainerManager] Starting container [frc-runners-runner] {"ec_container_kind":"docker","ec_container_group":"runners","ec_container _name":"runner"} [2022-12-05 15:15:37,492][INFO][no.found.zookeeper.models.runners.Runner] Removing container [upgraders-upgrader] from runner [tor63secapstgececoordinator01-v] {} [2022-12-05 15:15:37,590][INFO][no.found.zookeeper.models.runners.Runner] Container [upgraders-upgrader] was removed from the runner [tor63secapstgececoordinator01-v] {} [2022-12-05 15:15:37,598][INFO][org.apache.curator.framework.imps.CuratorFrameworkImpl] backgroundOperationsLoop exiting {} [2022-12-05 15:15:37,610][WARN][org.apache.zookeeper.ClientCnxn] An exception was thrown while closing send thread for session 0xc01206e63de4468. {} org.apache.zookeeper.ClientCnxn$EndOfStreamException: Unable to read additional data from server sessionid 0xc01206e63de4468, likely server has closed socket at org.apache.zookeeper.ClientCnxnSocketNIO.doIO(ClientCnxnSocketNIO.java:77) at org.apache.zookeeper.ClientCnxnSocketNIO.doTransport(ClientCnxnSocketNIO.java:350) at org.apache.zookeeper.ClientCnxn$SendThread.run(ClientCnxn.java:1290) [2022-12-05 15:15:37,745][INFO][akka.actor.CoordinatedShutdown] Running CoordinatedShutdown with reason [ActorSystemTerminateReason] {} [2022-12-05 15:15:37,784][INFO][no.found.upgrade.BootstrapUpgrade$] ================================================================================ {} [2022-12-05 15:15:37,785][INFO][no.found.upgrade.BootstrapUpgrade$] UPGRADE SESSION FINISHED {} [2022-12-05 15:15:37,787][INFO][no.found.upgrade.BootstrapUpgrade$] ================================================================================ {} [2022-12-05 15:15:37,790][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:15:42,790][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:15:47,791][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:15:52,791][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:15:57,792][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:02,793][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:07,793][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:12,794][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:17,795][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:22,796][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:27,797][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:32,798][INFO][no.found.upgrade.BootstrapUpgrade$] Waiting for runner to destroy the applications {} [2022-12-05 15:16:37,807][INFO][no.found.util.LogApplicationExit$] Application is exiting {} [2022-12-05 15:16:49,485][INFO][no.found.upgrade.BootstrapUpgrade$] ================================================================================ {} [2022-12-05 15:16:49,500][INFO][no.found.upgrade.BootstrapUpgrade$] UPGRADE SESSION STARTED {} [2022-12-05 15:16:49,501][INFO][no.found.upgrade.BootstrapUpgrade$] ================================================================================ {} ``` ---
**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\ **Post date:** [December 5, 2022, 6:09pm UTC](https://discuss.elastic.co/t/ece-platform-upgrade-from-2-13-2-to-3-3-0-failed-and-stuck-during-rollback/320491/2 "2022-12-05T18:09:27Z")
I would recommend reaching out to Elastic Support around this. ---
**Author:** ![mahesthogarpally](https://avatars.discourse-cdn.com/v4/letter/m/9dc877/32.png) [@mahesthogarpally](https://discuss.elastic.co/u/mahesthogarpally)\ **Post date:** [December 5, 2022, 6:34pm UTC](https://discuss.elastic.co/t/ece-platform-upgrade-from-2-13-2-to-3-3-0-failed-and-stuck-during-rollback/320491/3 "2022-12-05T18:34:07Z")
Thanks Christian! ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [January 2, 2023, 6:34pm UTC](https://discuss.elastic.co/t/ece-platform-upgrade-from-2-13-2-to-3-3-0-failed-and-stuck-during-rollback/320491/4 "2023-01-02T18:34:59Z")
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