# Elastic account vs personal account

**URL:** <https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847>\
**Category:** Elasticsearch\
**Created:** [May 15, 2020, 3:08pm UTC](https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847 "2020-05-15T15:08:37Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ErwinEnableU](https://avatars.discourse-cdn.com/v4/letter/e/ce73a5/32.png) [@ErwinEnableU](https://discuss.elastic.co/u/ErwinEnableU)\
**Post date:** [May 15, 2020, 3:08pm UTC](https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847/1 "2020-05-15T15:08:38Z")

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On the cloud ([cloud.elastic.co](http://cloud.elastic.co)) we have logged in using the elastic account. Now it doesn't seem to work anymore. We can only log in using a personal account based upon an email address. Can anyone explain this, please?

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**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\
**Post date:** [May 15, 2020, 3:37pm UTC](https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847/2 "2020-05-15T15:37:43Z")

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What do you mean by "elastic" account?

But please see [https://www.elastic.co/cloud/elasticsearch-service/support](https://www.elastic.co/cloud/elasticsearch-service/support) on how to raise a support ticket for Elastic Cloud 🙂

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**Author:** ![ErwinEnableU](https://avatars.discourse-cdn.com/v4/letter/e/ce73a5/32.png) [@ErwinEnableU](https://discuss.elastic.co/u/ErwinEnableU)\
**Post date:** [May 18, 2020, 6:00am UTC](https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847/3 "2020-05-18T06:00:17Z")

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Thank you David for your reply.  
When I created a new Elastic Cloud for our company I logged into Elastic using the account "elastic" and of course a password. When I try this account now I don't get access. I only get access using my account (email address).

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [May 18, 2020, 6:35am UTC](https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847/4 "2020-05-18T06:35:38Z")

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You were likely using the `elastic` account for your cluster login (eg Elasticsearch or Kibana). Your login with your email address is for the main service, not the cluster.

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<div class="post-metadata">

**Author:** ![ErwinEnableU](https://avatars.discourse-cdn.com/v4/letter/e/ce73a5/32.png) [@ErwinEnableU](https://discuss.elastic.co/u/ErwinEnableU)\
**Post date:** [May 18, 2020, 6:42am UTC](https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847/5 "2020-05-18T06:42:19Z")

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Thank you Mark, I understand

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [June 15, 2020, 6:42am UTC](https://discuss.elastic.co/t/elastic-account-vs-personal-account/232847/6 "2020-06-15T06:42:22Z")

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