# Elastic Agent not reaching Elastic Cloud from Windows server

**URL:** <https://discuss.elastic.co/t/elastic-agent-not-reaching-elastic-cloud-from-windows-server/362046>\
**Category:** Elastic Agent\
**Created:** [June 25, 2024, 6:30pm UTC](https://discuss.elastic.co/t/elastic-agent-not-reaching-elastic-cloud-from-windows-server/362046 "2024-06-25T18:30:49Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![alex170195](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex170195/32/122177_2.png) [@alex170195](https://discuss.elastic.co/u/alex170195)\
**Post date:** [June 25, 2024, 6:30pm UTC](https://discuss.elastic.co/t/elastic-agent-not-reaching-elastic-cloud-from-windows-server/362046/1 "2024-06-25T18:30:49Z")

</div>

I deployed the Elastic Agent using the command generated in Elastic Cloud and while I can see the Agent with Status Healthy in Fleet no data is received.

I got the logs from the agent and I saw this:

```auto
{"log.level":"error","@timestamp":"2024-06-10T06:32:26.581Z","message":"Failed to connect to backoff(elasticsearch(https://daf2347f9fc84c819cd11f4a3c7944d1.us-east-1.aws.found.io:443)): Get \"https://daf2347f9fc84c819cd11f4a3c7944d1.us-east-1.aws.found.io:443\"}

{"log.level":"info","@timestamp":"2024-06-10T06:32:26.581Z","message":"Attempting to reconnect to backoff(elasticsearch(https://daf2347f9fc84c819cd11f4a3c7944d1.us-east-1.aws.found.io:443)) with 10434 reconnect attempt(s)"}

```

So the agent can't reach the deployment, but as far as I can see there is no firewall blocking the connection.

Also curl is not able to reach the deployment neither:

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/5/f/5fde36d6c412fb33f66ba00320f8ba0aae38e8f7.jpeg)

I'm a bit lost as to why this is happening, I tested the same settings on a Windows laptop and it works well.

Any insight would be appreciated!  
Thank you.