# Elastic Analyst Practice Exam - cannot connect to Strigo **URL:** \ **Category:** Elastic Training\ **Created:** [February 14, 2025, 5:33pm UTC](https://discuss.elastic.co/t/elastic-analyst-practice-exam-cannot-connect-to-strigo/374570 "2025-02-14T17:33:09Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![sertaw](https://avatars.discourse-cdn.com/v4/letter/s/ad7895/32.png) [@sertaw](https://discuss.elastic.co/u/sertaw)\ **Post date:** [February 14, 2025, 5:33pm UTC](https://discuss.elastic.co/t/elastic-analyst-practice-exam-cannot-connect-to-strigo/374570/1 "2025-02-14T17:33:09Z")
I have worked through many courses through my subscribed email address. I am unable to connect to the strigo environment that supports the analyst practice exam. Any suggestions? ( actual email removed below ) ( elastic is my course provider ) Welcome, d xxxxx! You're signed-in to Strigo. Unfortunately, we cannot connect you to this training environment. This could happen if you're not enrolled in the course, or if you signed-in to Strigo with a different address than the one you enrolled in this course with. If [dxxxxx.xxxxx@xxxxxx.com](mailto:dxxxxx.xxxxx@xxxxxx.com) is the address you used to enroll to the course, please contact your course provider, as they can best help you resolve this issue. If not, please [sign in with the correct address.] ---
**Author:** ![ElasticTrainingOps](https://avatars.discourse-cdn.com/v4/letter/e/a587f6/32.png) [@ElasticTrainingOps](https://discuss.elastic.co/u/ElasticTrainingOps)\ **Post date:** [February 14, 2025, 5:41pm UTC](https://discuss.elastic.co/t/elastic-analyst-practice-exam-cannot-connect-to-strigo/374570/2 "2025-02-14T17:41:13Z")
Hello sertaw - Apologies for the system issue. Can you please submit a help desk ticket to [training@elastic.co](mailto:training@elastic.co) for assistance with your Strigo enrollment. ---
**Author:** ![sertaw](https://avatars.discourse-cdn.com/v4/letter/s/ad7895/32.png) [@sertaw](https://discuss.elastic.co/u/sertaw)\ **Post date:** [February 14, 2025, 5:44pm UTC](https://discuss.elastic.co/t/elastic-analyst-practice-exam-cannot-connect-to-strigo/374570/3 "2025-02-14T17:44:03Z")
> [@ElasticTrainingOps](#): > > [training@elastic.co](mailto:training@elastic.co) for assistance with your Strigo enrollment. I submitted an email. Hopefully that is good to open a ticket. Thank you for your help.