# Elastic and Kibana inaccesible from Elastic Cloud deployment

**URL:** <https://discuss.elastic.co/t/elastic-and-kibana-inaccesible-from-elastic-cloud-deployment/191697>\
**Category:** Elasticsearch\
**Created:** [July 22, 2019, 6:22pm UTC](https://discuss.elastic.co/t/elastic-and-kibana-inaccesible-from-elastic-cloud-deployment/191697 "2019-07-22T18:22:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Bloomfield](https://avatars.discourse-cdn.com/v4/letter/b/c5a1d2/32.png) [@Bloomfield](https://discuss.elastic.co/u/Bloomfield)\
**Post date:** [July 22, 2019, 6:22pm UTC](https://discuss.elastic.co/t/elastic-and-kibana-inaccesible-from-elastic-cloud-deployment/191697/1 "2019-07-22T18:22:17Z")

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I just signed up for the 2 week elastic cloud free trial.

When I create a deployment, the urls for elastic search and kibana timeout. This happens on AWS and Google Cloud deployments.

I found this in common issues: [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-issues.html#ece-aws-private-ip](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-issues.html#ece-aws-private-ip) However, the issue occurs on both cloud platforms and I am unsure how to access my elastic cloud deployment AWS EC2 dashboard from elastic cloud.

Thank you for the help.

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**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\
**Post date:** [July 23, 2019, 6:03am UTC](https://discuss.elastic.co/t/elastic-and-kibana-inaccesible-from-elastic-cloud-deployment/191697/2 "2019-07-23T06:03:28Z")

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The best way to resolve this is to contact Elastic Cloud Support through the administration portal. The link you posted is related to Elastic Cloud Enterprise, not Elastic Cloud.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 20, 2019, 6:03am UTC](https://discuss.elastic.co/t/elastic-and-kibana-inaccesible-from-elastic-cloud-deployment/191697/3 "2019-08-20T06:03:29Z")

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