# Elastic APM Services not shown

**URL:** <https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738>\
**Category:** APM\
**Tags:** server, ui\
**Created:** [August 29, 2024, 6:31am UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738 "2024-08-29T06:31:50Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![ahmedhkhalil](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ahmedhkhalil/32/137136_2.png) [@ahmedhkhalil](https://discuss.elastic.co/u/ahmedhkhalil)\
**Post date:** [August 29, 2024, 6:31am UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738/1 "2024-08-29T06:31:50Z")

</div>

If you are asking about a problem you are experiencing, please use the following template, as it will help us help you. If you have a different problem, please delete all of this text 🙂

TIP 1: select at least one tag that further categorizes your topic. For example `server` for APM Server related questions, `java` for questions regarding the Elastic APM Java agent, or `ui` for questions about the APM App within Kibana.

TIP 2: Check out the [troubleshooting guide](https://www.elastic.co/guide/en/apm/get-started/current/troubleshooting.html) first. Not only will it help you to resolve common problems faster but it also explains in more detail which information we need before we can properly help you.

**Kibana version** :  
8.15  
**Elasticsearch version** :  
8.15  
**APM Server version** :  
8.15  
**APM Agent language and version** :  
.net 1.28  
**Browser version** :  
128.0.6613.85  
**Original install method (e.g. download page, yum, deb, from source, etc.) and version**:  
yum  
**Fresh install or upgraded from other version?**  
upgrade from 8.14.3  
**Is there anything special in your setup?** For example, are you using the Logstash or Kafka outputs? Are you using a load balancer in front of the APM Servers? Have you changed index pattern, generated custom templates, changed agent configuration etc.  
no  
**Description of the problem including expected versus actual behavior. Please include screenshots (if relevant)**:  
after upgrade to version 8.15 i am not able to view services Tab in APM and traces there is data but unfortunately UI give me tab of fresh deploymnet that i have to add agent

> <https://github.com/elastic/kibana/issues/190302>
>
> \*\*Kibana version:\*\*
> 8.15
> 
> \*\*Elasticsearch version:\*\*
> 8.15
> 
> \*\*Server OS ver…sion:\*\*
> Linux npr-dos-elk01.t2.local 4.18.0-553.16.1.el8\_10.x86\_64 #1 SMP Thu Aug 8 17:47:08 UTC 2024 x86\_64 x86\_64 x86\_64 GNU/Linux
> 
> 
> \*\*Browser version:\*\*
> 
> \*\*Browser OS version:\*\*
> 
> \*\*Original install method (e.g. download page, yum, from source, etc.):\*\*
> 
> \*\*Describe the bug:\*\*
> 
> \*\*Steps to reproduce:\*\*
> 1. upgrade elastic and kibana from v8.14.3 to v15
> 2. browse APM Service tab 
> 3.
> 
> \*\*Expected behavior:\*\*
> find my APM services 
> \*\*Screenshots (if relevant):\*\*
> !\[image\](https://github.com/user-attachments/assets/925eb136-c173-45b0-8917-2bf7a1948253)
> 
> 
> !\[image\](https://github.com/user-attachments/assets/aecdb331-1a2a-4513-83bd-394576114196)
> 
> \*\*Errors in browser console (if relevant):\*\*
> !\[image\](https://github.com/user-attachments/assets/c8efc531-a8c5-426b-a675-3f8fafd52e3b)
> 
> \*\*Provide logs and/or server output (if relevant):\*\*
> Aug 12 12:47:13 npr-dos-elk01.t2.local kibana\[1775\]: \[2024-08-12T12:47:13.048+03:00\]\[INFO \]\[plugins.apm\] create static data view apm\_static\_data\_view\_id\_default
> \*\*Any additional context:\*\*

you can follow further details about issue in this repo  
**Steps to reproduce** :

1. upgrade elastic
2. navigate to APM -\> Services Tab
3. 

**Errors in browser console (if relevant)**:

**Provide logs and/or server output (if relevant)**:

---

<div class="post-metadata">

**Author:** ![Thamer\_Arabeyyat](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/thamer_arabeyyat/32/137142_2.png) [@Thamer\_Arabeyyat](https://discuss.elastic.co/u/Thamer_Arabeyyat)\
**Post date:** [September 3, 2024, 7:53am UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738/2 "2024-09-03T07:53:51Z")

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can anyone respond to this please?

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<div class="post-metadata">

**Author:** ![lahsivjar](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lahsivjar/32/101451_2.png) [@lahsivjar](https://discuss.elastic.co/u/lahsivjar)\
**Post date:** [September 20, 2024, 1:05pm UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738/3 "2024-09-20T13:05:21Z")

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I am afraid there is not enough data in the issue to help. Could you share the logs from APM-Server? Also, I went through the Kibana issue and discussion which seem to suggest that APM-Server was not able to index documents (document parsing errors), can you share what agents (and their version) is being used to send data to the APM-Server?

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<div class="post-metadata">

**Author:** ![ahmedhkhalil](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ahmedhkhalil/32/137136_2.png) [@ahmedhkhalil](https://discuss.elastic.co/u/ahmedhkhalil)\
**Post date:** [September 22, 2024, 7:46am UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738/4 "2024-09-22T07:46:42Z")

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no APMM was able to receive data successfully as i was able too search it , issue that APM dashboard not deletcting this data , and return null when User interface try to fetch data  
to overcome this issue i have created fresh installation of ELastic and start working on it as this issue appeared with other people on community and they didn't got solution for it

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<div class="post-metadata">

**Author:** ![lahsivjar](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lahsivjar/32/101451_2.png) [@lahsivjar](https://discuss.elastic.co/u/lahsivjar)\
**Post date:** [September 23, 2024, 11:02am UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738/5 "2024-09-23T11:02:26Z")

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> overcome this issue i have created fresh installation of ELastic and start working on it

Sorry, I didn't understand this. Do you mean with fresh installation you are able to fix the issue?

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<div class="post-metadata">

**Author:** ![ahmedhkhalil](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ahmedhkhalil/32/137136_2.png) [@ahmedhkhalil](https://discuss.elastic.co/u/ahmedhkhalil)\
**Post date:** [September 23, 2024, 11:18am UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738/6 "2024-09-23T11:18:22Z")

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yes, there was no replies for long time so i had to create fresh installation to overcome issue

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<div class="post-metadata">

**Author:** ![lahsivjar](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lahsivjar/32/101451_2.png) [@lahsivjar](https://discuss.elastic.co/u/lahsivjar)\
**Post date:** [September 23, 2024, 11:59am UTC](https://discuss.elastic.co/t/elastic-apm-services-not-shown/365738/7 "2024-09-23T11:59:39Z")

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Apologies about the late response. By reading over the points in this thread, it looks like there was a mapping issue for APM - maybe because of some custom pipelines. I am glad that the issue was fixed for your!
