# Elastic Cloud create trial deployment not working

**URL:** <https://discuss.elastic.co/t/elastic-cloud-create-trial-deployment-not-working/140725>\
**Category:** Elasticsearch\
**Created:** [July 19, 2018, 12:38pm UTC](https://discuss.elastic.co/t/elastic-cloud-create-trial-deployment-not-working/140725 "2018-07-19T12:38:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Henr1k](https://avatars.discourse-cdn.com/v4/letter/h/f475e1/32.png) [@Henr1k](https://discuss.elastic.co/u/Henr1k)\
**Post date:** [July 19, 2018, 12:38pm UTC](https://discuss.elastic.co/t/elastic-cloud-create-trial-deployment-not-working/140725/1 "2018-07-19T12:38:03Z")

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I have created a account for Elastic Cloud and it says "Trial started" in the top corner.  
However when I try to create a deployment it says "Your trial period has expired."  
Anyone else experiencing this?

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**Author:** ![zanbel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zanbel/32/20678_2.png) [@zanbel](https://discuss.elastic.co/u/zanbel)\
**Post date:** [July 19, 2018, 3:38pm UTC](https://discuss.elastic.co/t/elastic-cloud-create-trial-deployment-not-working/140725/2 "2018-07-19T15:38:43Z")

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Hey @Henr1k,

Thanks for reporting this issue! This forum is meant to discuss Elasticsearch. For future issues related to Elastic Cloud please make sure to follow these instructions [https://www.elastic.co/cloud/elasticsearch-service/support](https://www.elastic.co/cloud/elasticsearch-service/support).

We will notify our engineering team to verify there are no issue. Please try again shortly or open a ticket based on the instructions in the provided link.

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**Author:** ![zanbel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zanbel/32/20678_2.png) [@zanbel](https://discuss.elastic.co/u/zanbel)\
**Post date:** [July 19, 2018, 5:33pm UTC](https://discuss.elastic.co/t/elastic-cloud-create-trial-deployment-not-working/140725/3 "2018-07-19T17:33:43Z")

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Hi @Henr1k ,

Just wanted to circle back and let you know the issue is resolved. You should now be able to to spin up a new deployment in your trial account.

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**Author:** ![Henr1k](https://avatars.discourse-cdn.com/v4/letter/h/f475e1/32.png) [@Henr1k](https://discuss.elastic.co/u/Henr1k)\
**Post date:** [July 20, 2018, 10:15am UTC](https://discuss.elastic.co/t/elastic-cloud-create-trial-deployment-not-working/140725/4 "2018-07-20T10:15:58Z")

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Hi @zanbel, great I can confirm it works. Thank you!

Yeah. I realized it was in the wrong section and moved it to the generic Elasticsearch section and I can see that I am not the first to make the same mistake 🙂 Maybe a Elastic Cloud section could make sense if there is enough volume.  
I tried creating a ticket but I couldn't login. Maybe is was related to the trial not working, but I assumed trial users couldn't create tickets and posted here 🙂

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 17, 2018, 10:16am UTC](https://discuss.elastic.co/t/elastic-cloud-create-trial-deployment-not-working/140725/5 "2018-08-17T10:16:01Z")

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