# Elastic cloud enterprise **URL:** \ **Category:** Elastic Cloud Enterprise (ECE)\ **Created:** [March 6, 2019, 11:35am UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098 "2019-03-06T11:35:28Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![eagle\_eye](https://avatars.discourse-cdn.com/v4/letter/e/5daacb/32.png) [@eagle\_eye](https://discuss.elastic.co/u/eagle_eye)\ **Post date:** [March 6, 2019, 11:35am UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/1 "2019-03-06T11:35:28Z")
I am new to Elastic Cloud enterprise, I have succesfully installed elastic cloud enterprise on centos machines, but when i restarted the machine, i am trying to access the UI and i am unable to access it, hence i went a head with installation and got the below error. Is there a way to come out of this issues after the reboot Verifying Prerequisites -- Checking runner container does not exist... FAILED Found runner container frc-runners-runner with ID ceea178915cd200f6e60077824a178bad33121c4ee509dbd77cbb3031f653f8c. This may indicate a preexisting install Checking host storage root volume path is not root... PASSED Checking host storage path is accessible... PASSED Checking host storage path contents matches whitelist... FAILED The following non-whitelisted files or directories exist within the host storage path: 10.160.0.4 Remove the files or directories if you are certain they can be deleted safely, or specify a new location with the --host-storage-path parameter, and try again. Checking Docker version... PASSED Checking Docker file system... PASSED Checking Docker storage driver... PASSED - The installation with overlay2 can proceed; however, we recommend using overlay Checking whether 'setuser' works inside a Docker container... PASSED Checking runner ip connectivity... PASSED Checking OS IPv4 IP forward setting... PASSED Checking OS max map count setting... PASSED Checking OS kernel version... PASSED - OS kernel version is 3.10.0-957.5.1.el7.x86\_64 but we recommend 4.4. Checking minimum required memory... PASSED Checking OS kernel cgroup.memory... PASSED - OS setting 'cgroup.memory' should be set to cgroup.memory=nokmem Checking OS minimum ephemeral port... PASSED Checking OS max open file descriptors per process... PASSED Checking OS max open file descriptors system-wide... PASSED Checking OS file system and Docker storage driver compatibility... PASSED Checking OS file system storage driver permissions... PASSED ```auto Errors have caused Elastic Cloud Enterprise installation to fail Some of the prerequisites failed: [runner container does not exist, host storage path contents matches whitelist], please fix before continuing ``` ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [March 6, 2019, 2:56pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/2 "2019-03-06T14:56:12Z")
The install failed because you weren't quite thorough enough in cleansing the old install - see [https://www.elastic.co/guide/en/cloud-enterprise/current/ece-uninstall.html](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-uninstall.html) (Reboot should work fine, so do post here if it fails after a reboot once you've gotten the install up again) ---
**Author:** ![eagle\_eye](https://avatars.discourse-cdn.com/v4/letter/e/5daacb/32.png) [@eagle\_eye](https://discuss.elastic.co/u/eagle_eye)\ **Post date:** [March 7, 2019, 5:10pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/3 "2019-03-07T17:10:10Z")
Yes, ok may i ask how to check the status of the elastic cloud or restart the service once the virtual instance is restarted ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [March 7, 2019, 6:23pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/4 "2019-03-07T18:23:14Z")
Could you give more details on what you are after? The docker service should restart all the required ECE services on reboot The UI will report the status of the platform (it uses an undocumented -but easily reverse-engineerable- legacy API to do this currently, though the documented one is coming soon) ---
**Author:** ![eagle\_eye](https://avatars.discourse-cdn.com/v4/letter/e/5daacb/32.png) [@eagle\_eye](https://discuss.elastic.co/u/eagle_eye)\ **Post date:** [March 8, 2019, 6:16pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/5 "2019-03-08T18:16:46Z")
Hey Alex, I sorted out that issue, added symlinks and the services are working post the nodes are restarted. Could you please help me with the below questions. In what cases Elastic cloud enterprise is charged to customers, i have installed elastic cloud enterprise in two nodes wondering in what cases we will be charged where are the zone's in elastic cloud enterprise, how to check the zones to add more nodes, i am specifying it as coordinator nodes and adding them, could you pls help me with the node roles How does backup works in elastic cloud enterprise In what cases is elastic cloud enterprise is choosen eg:- any data size could you please specify, I understand that the use cases may vary just an example could help ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [March 15, 2019, 2:27pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/6 "2019-03-15T14:27:32Z")
Sorry for not replying, was tied up for a few days > In what cases Elastic cloud enterprise is charged to customers, i have installed elastic cloud enterprise in two nodes wondering in what cases we will be charged The download gives a free trial, after that you need to get licenses -[Have questions? Contact Elastic | Elastic](https://www.elastic.co/cloud/contact) > where are the zone's in elastic cloud enterprise, how to check the zones When you add new hosts you can specify the zones: see `--availability-zone` [elastic-cloud-enterprise.sh install | Elastic Cloud Enterprise Reference [3.6] | Elastic](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-installation-script.html) > to add more nodes, i am specifying it as coordinator nodes and adding them, could you pls help me with the node roles you can install with no roles and then add them from the UI (platform \> runner)m see [Assign roles to hosts | Elastic Cloud Enterprise Reference [3.6] | Elastic](https://www.elastic.co/guide/en/cloud-enterprise/current/ece-change-roles.html), or more details on how to use roles are: [Generate roles tokens | Elastic Cloud Enterprise Reference [2.1] | Elastic](https://www.elastic.co/guide/en/cloud-enterprise/2.1/ece-generate-roles-token.html) > How does backup works in elastic cloud enterprise There's ES and ECE level backup. For ES backup we use snapshots to either S3, GCP, Azure, or minio (which can store locally or act as a gateway to other store) For ECE backup a "proper" disaster recovery is in the works. Currently running multi-zone is the main protection. We have worked with customers through support to help people integrate our "alpha" backup and restore into their own environment > In what cases is elastic cloud enterprise is choosen eg:- any data size could you please specify, I understand that the use cases may vary just an example could help Generally the main benefits of ECE come with: - being able to provision and manage elements of the stack via a UI - being able to provision and manage multiple deployments So our -obviously biased!- claim would be that ECE is a great choice for almost any production environment 馃檪 ---
**Author:** ![eagle\_eye](https://avatars.discourse-cdn.com/v4/letter/e/5daacb/32.png) [@eagle\_eye](https://discuss.elastic.co/u/eagle_eye)\ **Post date:** [March 25, 2019, 9:12am UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/7 "2019-03-25T09:12:35Z")
Hi Alex, Thanks a lot for your response, Appreciate it, I am still doing the POC and getting ready, before we purchase license. I am trying to upload the SSL certificate which i genereated through lets encrypt. I am getting an error "Certificate chain was invalid [Invalid Entry: expected unencrypted rsa private key]" then i encrypted using the openssl rsa -in server.key -out server\_new.key iam getting another error "Certificate chain was invalid [Missing Entry: expected at least server and CA certificates]" Could you please help here ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [March 25, 2019, 2:44pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/8 "2019-03-25T14:44:46Z")
Did you follow [https://www.elastic.co/guide/en/cloud-enterprise/2.1/ece-manage-certificates.html](https://www.elastic.co/guide/en/cloud-enterprise/2.1/ece-manage-certificates.html)? ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [March 25, 2019, 2:46pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/9 "2019-03-25T14:46:22Z")
This might be of use also: [ECE 2.0.1 Unable to upload Letsencrypt TLS certificate](https://discuss.elastic.co/t/ece-2-0-1-unable-to-upload-letsencrypt-tls-certificate/158802/4?u=alex_piggott) ---
**Author:** ![Gezer\_Ramiro\_Molina](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/gezer_ramiro_molina/32/42893_2.png) [@Gezer\_Ramiro\_Molina](https://discuss.elastic.co/u/Gezer_Ramiro_Molina)\ **Post date:** [March 27, 2019, 1:23pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/10 "2019-03-27T13:23:26Z")
Hola, estoy interesado en probar la soluci贸n helk para ciberseguridad. Hay manuales o video tutoriales en espa帽ol para la instalaci贸n y configuraci贸n. ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [March 27, 2019, 2:15pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/11 "2019-03-27T14:15:53Z")
@Gezer_Ramiro_Molina Hola, lo siento, toda nuestra documentaci贸n y videos est谩n actualmente en ingl茅s. Sin embargo, ofrecemos Soporte en espa帽ol. Tambi茅n, por favor, crea nuevas preguntas/threads para asegurar que son facilmente visibles por nuestro equipo. Alex ---
**Author:** ![Gezer\_Ramiro\_Molina](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/gezer_ramiro_molina/32/42893_2.png) [@Gezer\_Ramiro\_Molina](https://discuss.elastic.co/u/Gezer_Ramiro_Molina)\ **Post date:** [March 27, 2019, 4:42pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/12 "2019-03-27T16:42:22Z")
Muchas gracias. tienes informaci贸n no importa que sea en ingl茅s acerca de la instalaci贸n y configuraci贸n de helk ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [April 10, 2019, 4:42pm UTC](https://discuss.elastic.co/t/elastic-cloud-enterprise/171098/13 "2019-04-10T16:42:28Z")
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