# Elastic cloud on Azure, coworkers can't reach my deployment in cloud.elastic.co **URL:** \ **Category:** Elasticsearch\ **Created:** [December 14, 2021, 6:55am UTC](https://discuss.elastic.co/t/elastic-cloud-on-azure-coworkers-cant-reach-my-deployment-in-cloud-elastic-co/291752 "2021-12-14T06:55:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![rebeccabl](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@rebeccabl](https://discuss.elastic.co/u/rebeccabl)\ **Post date:** [December 14, 2021, 6:55am UTC](https://discuss.elastic.co/t/elastic-cloud-on-azure-coworkers-cant-reach-my-deployment-in-cloud-elastic-co/291752/1 "2021-12-14T06:55:39Z")
Hello there! We are having several issues, but the most problematic at this point is that only I am able to see the cluster in [cloud.elastic.co](http://cloud.elastic.co) where as my coworkers cannot. All of us can get into the Kibana, and we have set up the SSO for Azure AD. We all have the same accessrights, except that I was the one that created the elastic cluster and everything. The error message: ![elastic](https://us1.discourse-cdn.com/elastic/original/3X/0/a/0a8db9e38751720f9d0a6fde0c5ecda6925b63c5.jpeg) ---
**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\ **Post date:** [December 14, 2021, 8:26am UTC](https://discuss.elastic.co/t/elastic-cloud-on-azure-coworkers-cant-reach-my-deployment-in-cloud-elastic-co/291752/2 "2021-12-14T08:26:54Z")
Please see [Support for Elastic Cloud, Hosted Elasticsearch | Elastic](https://www.elastic.co/cloud/elasticsearch-service/support) on how to raise a support ticket for Elastic Cloud 🙂 ---
**Author:** ![rebeccabl](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@rebeccabl](https://discuss.elastic.co/u/rebeccabl)\ **Post date:** [December 14, 2021, 8:55am UTC](https://discuss.elastic.co/t/elastic-cloud-on-azure-coworkers-cant-reach-my-deployment-in-cloud-elastic-co/291752/3 "2021-12-14T08:55:34Z")
I have tried to mail several times, how ever I never get help properly. That's why I posted here. And I can't reach the support page for elastic users either. So I don't really know what else to do. I only get "access denied" when ever i try to create a ticket. ![image](https://us1.discourse-cdn.com/elastic/original/3X/d/8/d86cc25bbbe7c36f60996d395a38ced8551cacf0.png) ---
**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\ **Post date:** [December 14, 2021, 11:12am UTC](https://discuss.elastic.co/t/elastic-cloud-on-azure-coworkers-cant-reach-my-deployment-in-cloud-elastic-co/291752/4 "2021-12-14T11:12:01Z")
Thanks for the information. I'm going to ask internally and update when I have an answer. ---
**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\ **Post date:** [December 14, 2021, 1:31pm UTC](https://discuss.elastic.co/t/elastic-cloud-on-azure-coworkers-cant-reach-my-deployment-in-cloud-elastic-co/291752/5 "2021-12-14T13:31:57Z")
There's an issue with the creation of your account in the support portal. The team is working on it. In the meantime, please contact `support@elastic.co` to ask your questions. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [January 11, 2022, 1:32pm UTC](https://discuss.elastic.co/t/elastic-cloud-on-azure-coworkers-cant-reach-my-deployment-in-cloud-elastic-co/291752/6 "2022-01-11T13:32:57Z")
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