# Elastic Cloud - Reporting error Can't reach the server. Please try again

**URL:** <https://discuss.elastic.co/t/elastic-cloud-reporting-error-cant-reach-the-server-please-try-again/153696>\
**Category:** Kibana\
**Tags:** elastic-stack-reporting\
**Created:** [October 24, 2018, 12:32am UTC](https://discuss.elastic.co/t/elastic-cloud-reporting-error-cant-reach-the-server-please-try-again/153696 "2018-10-24T00:32:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sjaak01](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@Sjaak01](https://discuss.elastic.co/u/Sjaak01)\
**Post date:** [October 24, 2018, 12:32am UTC](https://discuss.elastic.co/t/elastic-cloud-reporting-error-cant-reach-the-server-please-try-again/153696/1 "2018-10-24T00:32:49Z")

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As per the subject, when trying to generate a report I get the above error.

Some Googling tells me this apparently indicates not enough permissions but even if I assign superuser, kibana\_user and reporting\_user and a extra role giving access to all my indices. The built in elastic account gives the same error.

I also don't see Kibana creating the .reporting-\* index. The reporting\_user index permission is blank as well. Creating a new role with access to everything doesn't work either.

Elasticsearch and Kibana are both running on Elastic Cloud.

Edit: reporting from discovery works, only reporting to pdf from dashboards isn't working.

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**Author:** ![Sjaak01](https://avatars.discourse-cdn.com/v4/letter/s/73ab20/32.png) [@Sjaak01](https://discuss.elastic.co/u/Sjaak01)\
**Post date:** [October 24, 2018, 2:43am UTC](https://discuss.elastic.co/t/elastic-cloud-reporting-error-cant-reach-the-server-please-try-again/153696/2 "2018-10-24T02:43:44Z")

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Never mind, got it working.

Not sure what I did but recreating my roles worked.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [November 21, 2018, 2:43am UTC](https://discuss.elastic.co/t/elastic-cloud-reporting-error-cant-reach-the-server-please-try-again/153696/3 "2018-11-21T02:43:44Z")

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