# Elastic Cloud Saas Report Generation Error **URL:** \ **Category:** Kibana\ **Tags:** elastic-stack-reporting\ **Created:** [April 6, 2018, 7:22am UTC](https://discuss.elastic.co/t/elastic-cloud-saas-report-generation-error/127042 "2018-04-06T07:22:51Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![serhatd](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/serhatd/32/29674_2.png) [@serhatd](https://discuss.elastic.co/u/serhatd)\ **Post date:** [April 6, 2018, 7:22am UTC](https://discuss.elastic.co/t/elastic-cloud-saas-report-generation-error/127042/1 "2018-04-06T07:22:52Z")
Hello, I can not export pdf report from visualizations for last 24 hours. The same visualization can be exported for shorter time ranges (last 15mins, last 30mins). I think report generation processes exceed xpack.reporting.queue.timeout. and it can not be set to different value on Elastic Cloud SaaS. Error message: There was an error generating your report for the "Sudo Usage By Host" visualization: Max attempts reached (3) ---
**Author:** ![cjcenizal](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/cjcenizal/32/11216_2.png) [@cjcenizal](https://discuss.elastic.co/u/cjcenizal)\ **Post date:** [April 10, 2018, 5:00pm UTC](https://discuss.elastic.co/t/elastic-cloud-saas-report-generation-error/127042/2 "2018-04-10T17:00:22Z")
Hi Serhat, please direct Cloud-related questions to our support team: [support@elastic.co](mailto:support@elastic.co). Thanks, CJ ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [May 8, 2018, 5:00pm UTC](https://discuss.elastic.co/t/elastic-cloud-saas-report-generation-error/127042/3 "2018-05-08T17:00:44Z")
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