# Elastic HQ not getting back vendor info from Elasticsearch
**URL:** https://discuss.elastic.co/t/elastic-hq-not-getting-back-vendor-info-from-elasticsearch/19470
**Category:** Elasticsearch
**Created:** [August 26, 2014, 6:44pm UTC](https://discuss.elastic.co/t/elastic-hq-not-getting-back-vendor-info-from-elasticsearch/19470 "2014-08-26T18:44:06Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@javadevmtl](https://discuss.elastic.co/u/javadevmtl)
#### Post date: [August 26, 2014, 6:44pm UTC](https://discuss.elastic.co/t/elastic-hq-not-getting-back-vendor-info-from-elasticsearch/19470/1 "2014-08-26T18:44:06Z")
I posted an issue with Elastic HQ here:
>
But just in case maybe an Elastic dev can have a look and see if it's
Elasticsearch issue or not.
Thanks
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### Author:  [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [August 26, 2014, 11:06pm UTC](https://discuss.elastic.co/t/elastic-hq-not-getting-back-vendor-info-from-elasticsearch/19470/2 "2014-08-26T23:06:09Z")
ElasticHQ is a community plugin, the ES devs can't help here.
I have raised issues against ElasticHQ in the past and Roy has fixed them
pretty quickly 🙂
Regards,
Mark Walkom
Infrastructure Engineer
Campaign Monitor
email: [markw@campaignmonitor.com](mailto:markw@campaignmonitor.com)
web: [www.campaignmonitor.com](http://www.campaignmonitor.com)
On 27 August 2014 04:44, John Smith [java.dev.mtl@gmail.com](mailto:java.dev.mtl@gmail.com) wrote:
> I posted an issue with Elastic HQ here: [https://github.com/](https://github.com/)
> royrusso/elasticsearch-HQ/issues/164
>
> But just in case maybe an Elastic dev can have a look and see if it's
> Elasticsearch issue or not.
>
> Thanks
>
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### Author:  [@javadevmtl](https://discuss.elastic.co/u/javadevmtl)
#### Post date: [August 27, 2014, 2:27pm UTC](https://discuss.elastic.co/t/elastic-hq-not-getting-back-vendor-info-from-elasticsearch/19470/3 "2014-08-27T14:27:41Z")
I know, but i think it's 2 issues...
1- The vendor info for client nodes is not returned. I assume that HQ is
using standard REST interface and Elasticsearch not returning the info
(Maybe its a Windows SIGAR/Permission issue ???). I posted the response
JSon with the bug.
2- HQ doesn't handle gracefully the fact that the info is not returned.
(It's throwing JavaScript exception, but nothing shows up on the screen so
you think it's "frozen", when it's not)
On Tuesday, 26 August 2014 19:06:35 UTC-4, Mark Walkom wrote:
> ElasticHQ is a community plugin, the ES devs can't help here.
>
> I have raised issues against ElasticHQ in the past and Roy has fixed them
> pretty quickly 🙂
>
> Regards,
> Mark Walkom
>
> Infrastructure Engineer
> Campaign Monitor
> email: [ma...@campaignmonitor.com](mailto:ma...@campaignmonitor.com) \
> web: [www.campaignmonitor.com](http://www.campaignmonitor.com)
>
> On 27 August 2014 04:44, John Smith \<[java.d...@gmail.com](mailto:java.d...@gmail.com) \\>
> wrote:
>
> > I posted an issue with Elastic HQ here: [https://github.com/](https://github.com/)
> > royrusso/elasticsearch-HQ/issues/164
> >
> > But just in case maybe an Elastic dev can have a look and see if it's
> > Elasticsearch issue or not.
> >
> > Thanks
> >
> > --
> > You received this message because you are subscribed to the Google Groups
> > "elasticsearch" group.
> > To unsubscribe from this group and stop receiving emails from it, send an
> > email to [elasticsearc...@googlegroups.com](mailto:elasticsearc...@googlegroups.com) \.
> > To view this discussion on the web visit
> > [https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com](https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com)
> > [https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com?utm\_medium=email&utm\_source=footer](https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com?utm_medium=email&utm_source=footer)
> > .
> > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
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### Author:  [@Jonathan\_Foy](https://discuss.elastic.co/u/Jonathan_Foy)
#### Post date: [August 28, 2014, 11:53pm UTC](https://discuss.elastic.co/t/elastic-hq-not-getting-back-vendor-info-from-elasticsearch/19470/4 "2014-08-28T23:53:58Z")
Development seems to have stalled on ElasticHQ for whatever reason, but
look at the various forks, several people have fixed bugs, including
perhaps the one you're running into.
On Wednesday, August 27, 2014 10:27:41 AM UTC-4, John Smith wrote:
> I know, but i think it's 2 issues...
>
> 1- The vendor info for client nodes is not returned. I assume that HQ is
> using standard REST interface and Elasticsearch not returning the info
> (Maybe its a Windows SIGAR/Permission issue ???). I posted the response
> JSon with the bug.
> 2- HQ doesn't handle gracefully the fact that the info is not returned.
> (It's throwing JavaScript exception, but nothing shows up on the screen so
> you think it's "frozen", when it's not)
>
> On Tuesday, 26 August 2014 19:06:35 UTC-4, Mark Walkom wrote:
>
> > ElasticHQ is a community plugin, the ES devs can't help here.
> >
> > I have raised issues against ElasticHQ in the past and Roy has fixed them
> > pretty quickly 🙂
> >
> > Regards,
> > Mark Walkom
> >
> > Infrastructure Engineer
> > Campaign Monitor
> > email: [ma...@campaignmonitor.com](mailto:ma...@campaignmonitor.com)
> > web: [www.campaignmonitor.com](http://www.campaignmonitor.com)
> >
> > On 27 August 2014 04:44, John Smith [java.d...@gmail.com](mailto:java.d...@gmail.com) wrote:
> >
> > > I posted an issue with Elastic HQ here: [https://github.com/](https://github.com/)
> > > royrusso/elasticsearch-HQ/issues/164
> > >
> > > But just in case maybe an Elastic dev can have a look and see if it's
> > > Elasticsearch issue or not.
> > >
> > > Thanks
> > >
> > > --
> > > You received this message because you are subscribed to the Google
> > > Groups "elasticsearch" group.
> > > To unsubscribe from this group and stop receiving emails from it, send
> > > an email to [elasticsearc...@googlegroups.com](mailto:elasticsearc...@googlegroups.com).
> > > To view this discussion on the web visit
> > > [https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com](https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com)
> > > [https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com?utm\_medium=email&utm\_source=footer](https://groups.google.com/d/msgid/elasticsearch/a60bf5ec-c167-469f-b856-355faeea5601%40googlegroups.com?utm_medium=email&utm_source=footer)
> > > .
> > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).
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### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [July 6, 2017, 1:05am UTC](https://discuss.elastic.co/t/elastic-hq-not-getting-back-vendor-info-from-elasticsearch/19470/5 "2017-07-06T01:05:34Z")