# Elastic Observability Engineer(On-Demand) course Lab wont allow me to login after I tried creating a new user after the heartbeat installation indicated permission issue

**URL:** <https://discuss.elastic.co/t/elastic-observability-engineer-on-demand-course-lab-wont-allow-me-to-login-after-i-tried-creating-a-new-user-after-the-heartbeat-installation-indicated-permission-issue/346917>\
**Category:** Elastic Training\
**Created:** [November 11, 2023, 10:04pm UTC](https://discuss.elastic.co/t/elastic-observability-engineer-on-demand-course-lab-wont-allow-me-to-login-after-i-tried-creating-a-new-user-after-the-heartbeat-installation-indicated-permission-issue/346917 "2023-11-11T22:04:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nisa](https://avatars.discourse-cdn.com/v4/letter/n/49beb7/32.png) [@nisa](https://discuss.elastic.co/u/nisa)\
**Post date:** [November 11, 2023, 10:04pm UTC](https://discuss.elastic.co/t/elastic-observability-engineer-on-demand-course-lab-wont-allow-me-to-login-after-i-tried-creating-a-new-user-after-the-heartbeat-installation-indicated-permission-issue/346917/1 "2023-11-11T22:04:40Z")

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Course: \< Elastic Observability OnDemand Course \>  
Version: \<8.2.0\>  
Question: \<When attempting labs in the observability ondemand course, After I created a new user and role under Stack Management, I tried logging with the new role and it kicked me out saying permission denied and wont allow me to login even when I used my old lab credentials ☹ Please help, attempting the exam in a few days :(( , I have raised a ticket with support, I think they should respond by Monday\>

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**Author:** ![nisa](https://avatars.discourse-cdn.com/v4/letter/n/49beb7/32.png) [@nisa](https://discuss.elastic.co/u/nisa)\
**Post date:** [November 12, 2023, 12:19am UTC](https://discuss.elastic.co/t/elastic-observability-engineer-on-demand-course-lab-wont-allow-me-to-login-after-i-tried-creating-a-new-user-after-the-heartbeat-installation-indicated-permission-issue/346917/2 "2023-11-12T00:19:37Z")

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Please ignore the above, The issue was successfully resolved by Romain G on Slack. Thank you

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 12, 2023, 12:20am UTC](https://discuss.elastic.co/t/elastic-observability-engineer-on-demand-course-lab-wont-allow-me-to-login-after-i-tried-creating-a-new-user-after-the-heartbeat-installation-indicated-permission-issue/346917/3 "2023-12-12T00:20:19Z")

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